Pride Cleaners

DO NOT USE THIS CLEANER! I am at my wit’s end with this place. Don’t know why I kept going back. In the last 6 months they have lost more than 10 of my pieces. Because they send the clothes off-​site to be cleaned, I have never once recovered anything they have lost. Even when I bring in only a couple of things at time, they manage to lose something. CHOOSE SOMEWHERE ELSE

Smooth, efficient and consistent. I just relocated here and I was shocked that they overturned your dry cleaning to you in like 1.5 days. That would not happen in Denver or DC. So they got me right there. I only sent dry cleaning to the cleaners so my bill is reasonable. I will be back! My customer service was great when I went, thanks!

I do the membership here (its a great deal if you have a regular dry cleaning need) and it has always been a smooth and fast process. I recently dropped off my wedding dress here (all-​lace ballgown) and they had it cleaned within two days – they did such a fantastic job! Just wanted to give some credit where it is due.

I really don’t understand the negative reviews here. I have lived in multiple locations across the country, and so far, this is the best dry cleaner I have ever used. It’s uncomplicated, you drop off your stuff and it’s ready the next day at 5:00. They have a thing where you get a bag to put your dry cleaning in, if you use it, not only is the drop off easy (you literally just walk in and drop off your bag because it has your name on it), but you also get a 20% discount for using this service (and a sturdy bag for your dry cleaning). I guess some might argue that this dry cleaner is on the pricey side, but I would rather have my clothes cleaned well, plus the 20% discount every time is a huge plus.

Really did a terrible job on my dress shirts. Wrinkles all over the entire shirt, front, back, sleeves, everywhere. I could have thrown it in the dryer if I wanted it to look like that. Absolutely will not be returning.

I’ve had nothing but a good experience here. Drop off is uncomplicated. The area is near UMKC so sometimes parking can be a little more difficult. I’ve dropped off clothes at least 4−5x now and each time my order has been ready the next day after 5:00. The dry cleaning has been done well and we’ve dropped off suits, shirts, dresses and been satisfied with their work. The price is also nice running between 6 – 10 bucks for a garment.
For convenience, quality, price, and speed they do a great job.

My experience with this location has been unprofessional, unbearable and exhausting.
I took my shawl in because they asked to look at it to see what they could do. A nice young man greeted me and when I explained my situation he told me to hold on so he could get someone else. A woman by the name of Kate came out and asked me what she could help me with.
I explained to her that I was bringing in my item to show them what had happened. Kate was nasty from the start. She searched the computer while I looked for the barcode they put inside each item of clothing. I couldn’t find it. She told me they didn’t have a scarf in the system and with or without a barcode I couldn’t prove they ruined this item. I told her it was a shawl and when I’d called they were able to find it in the system by color/​pattern. She took it from me and found the barcode, found it in the system. She then told me they could put a dart in it or if I had extra fabric they could sew it in. (No, but if you go look around back there maybe you’ll find it) I explained this changes the entire look of the kimono style shawl and doesn’t address the ripped fringe.
«Well what do yoy want us to do?» I asked if a credit would be possible. She said yes, took the item and said, «ok, so you won’t be getting this back since we’re buying it from you.» What? How is this a credit? «You don’t get to keep it if we’re giving you a credit.» I asked her how that even makes sense because that’s not a credit and she needed to work on her customer service skills to which she replied, «ok what’s up?» You should be letting me know what my options are. She again said if we give you a credit then you don’t keep your item.
I said I’d like the number for the owner or corporate because this isn’t making any sense and we’re not getting anywhere. I also said that I’d still not heard about my lost blouse after several contacts over the last few months. Clearly it was time to get some help outside of this awful place.
I contacted corporate and a woman named Rachel got back with me. I asked if they had audio with their video camers because they should review just how terrible this employee was. They don’t. She apologized for what happened, explained that the only time they keep an item is if they are MAILING a check for reimbursement for an item of clothing… not when they’re just giving a credit. She told me she’d immediately apply a credit to my account and look at finding my blouse. This blouse has been missing since JULY. Cool!
2 weeks later, today, I go to drop off dry cleaning and ask about the credit on my account. No credit. I leave. Call Rachel who asks me to refresh her memory. I explained I’d still not heard about my blouse and there wasn’t a credit applied as she told me there would be and just how bad this whole thing has been and how unimpressed I’ve been through this entire experience. She told me she was filing a claim, sending me a check and applying a credit to my account immediately.
Never. Ever. Will we be using Pride Cleaners again. Ever… Ever. Go to Hangers up the road. Go anywhere but here. It’s not worth lost and damaged clothing and the frustration of horrible customer service.

Nasty. I went to pick up my husband’s shirts. The shirts were to be folded. The clerk said they weren’t there. My husband was leaving on a business trip and, on prior occasions, the shirts had come back on hangers. I asked the clerk if she would check and see if the shirts were there on hangers. She refused stating she was busy and the slip stated: folded. I asked again explaining that there were prior occasions on which the shirts were to be folded but came back on hangers. She refused again. Finally, another clerk said she would check. The shirts were there and on hangers.

If I were in a relationship with a dry cleaners, it would be marked «It’s complicated.»
I absolutely loathe ironing, so in some ways they’re a godsend. In other ways, I’ve had multiple cleaners ruin my clothes, lose my clothes, and do an all around crappy job.
The crew at this specific Pride Cleaners is pretty friendly, and I appreciate their location. That’s where the 3 stars come in. That, and the fact that they actually handled a situation that we had come up.
I dropped a boatload of clothes off and they lost one of my shirts. Luckily for me I actually had a photo of it and they were able to scour their large center for it, but to no avail. I had to persist with the crew here from late January through all of March, constantly calling to check back on it. My persistence didn’t find my shirt, but they did provide a store credit. It’s sort of a push, but better than some dry cleaners that just say you’re own your own (cough Tide Dry Cleaners in Corinth cough).
I simply take a picture of my drop offs now right before I go in and let them know that I’ve documented it so they know. It’s slightly over the top but I think it’s worth it if you have some nice, irreplaceable sweaters or a suit.

These guys pay great attention to detail. They are courteous and pleasant to deal with. They even help me carry the clothes to my car.

24-​hour turn around, friendly, and open on Sunday — what more do you require of a dry cleaners?