Shoal Creek Animal Hospital

Outstanding staff, they love my dog as much as we do. Thank you SCAH, your the best.

Our three dogs are our children. We haven’t had them boarded since they were puppies and now they are 7 years old. I was anxious to say the least to leave them in the care of someone else for 5 days. The was tremendously sympathetic and treated our three dogs with love from the moment we arrived. It is easy for us to tell they were treated well, because they were excited to go back as we got out of the car, a few weeks later, to see the veterinarian.
We are VERY particular when it comes to veterinary care for our dogs. We are new to the KC area and Shoal Creek Animal Hospital has exceeded all of our expectations.

YOU DO NOT WANT TO USE THIS PLACE AS A DAYCARE FOR YOUR DOG! There are many other options that will take care of your dog better, ex. Dog Pawz and Paw Paws are both cageless boarding. Which means your dog doesn’t get stuck in a kennel all alone for hours. They are also the same price as Shoal Creek, and they have someone there 24 hours. Shoal Creek however LEAVES YOUR DOG IN A KENNEL FOR 12 HOURS EVERY NIGHT TO SIT IN THEIR OWN PEE AND POOP! This bothered me a lot. When you pick up your dog they smell of pee and poop. The worst part is, if you leave your dog there over a Saturday night, you cannot pick up your dog until 4:00pm the next day, because no one is there with your dog until then. And, then you still get charged for a full day even though your dog is stuck in a kennel for 21 hours straight! Also, when I took my dog there he got pink eye, which they looked at him for free, but I had to pay for the medication! The week following that my Mom’s dog got injured there, which again they did not pay for. The people there seem nice, but it is not the best place to leave your beloved pet!

Please do not take your animals here. I wouldn’t wish what we are going through on my worst enemy. We boarded our dog at Shoal Creek Animal Lodge over Labor Day weekend. We dropped off a happy, energetic and healthy 2 year old French bulldog. We picked up a dog paralyzed and in pain. They carried him out to my husband saying that when they tried to take him for his morning walk his legs wouldn’t work. No one knows what happened to him or when. No one bothered to call us or take him to the animal hospital attached to the facility where he is an established patient. They also did not provide us with his normal logs at the time of pick up that show when he was cared for. With spinal injuries immediate action is imperative which we have no idea when it occurred. We called them and demanded he be seen and that someone be responsible for this. They saw him and did a quick exam and said French bulldogs are prone to spine problems and that they are not responsible. «It just so happened he had an incident while he was there, it could have happened at any time.» They sent him home with prednisone and muscle relaxers and no pain medication. They did not do an xray. How can they make the assumption that he was predisposed to spinal problems without doing any diagnostic testing and no history of any health issues including spine problems. They did not give us instruction on how to express his bladder seeing that paralyzed dogs can’t pass urine on their own or even mention this to us. They did not tell us how to care for him at all or support his spine. They told us «Feel free to get a second opinion.» This is all from the facility that had always treated him. They were so busy not claiming responsibility that they did not provide adequate care or concern. Once he was home he was in so much pain that he flopped around like he was having a seizure. Most likely this made it even worse. This could have been avoided if they provided us with pain medication and instruction on how to care for him. They have never once called to check on him and see how he is doing. However, they did call later that day to tell us that they wouldn’t bill us for the visit but we have a balance on our account for the medication. Since having him home we have found that he has a loose front bottom tooth, a 1 inch laceration on the back of his head, and two puncture marks on the right side of his neck/​shoulder area. It makes me sick to not know what happened to him. We have no idea if he will ever improve and we don’t have the money for surgery and all the extensive treatment he may require. I am disgusted at the lack of care and concern for what happened to him while he was there. I will never know if it truly was a malformation that caused the paralysis or trauma. How can you pay for your pet to be safe and taken care of and they have no responsibility if the animal becomes injured while in their care. My family is traumatized. They proved to be the exact opposite of their mission statement. I pray no one else has to endure what we are going through.

Shoal Creek Animal Hospital was built not too many years ago. I’ve spent a lot of time in the area, in fact living there most of the last 15 years but leaving for a bit, shortly after Shoal Creek Animal Hospital was built. The building looked amazing for an animal hospital and frankly, I felt like it was probably outside my budget.
So a little less than a week ago, my dog of eleven years was accused by a neighbor of biting them. Never mind the politics and unfortunate events that followed over the holiday weekend before I could get my dog transferred to Shoal Creek to serve out her 10 day quarantine, Mousse was transferred on a Tuesday and within an hour of hitting the ground, she’d already been bathed and dotted on by the staff.
She couldn’t hang out with the other dogs but the staff promised they’d give her extra love and attention and in watching them interact with her, they were profoundly sincere in promising to take good care of her during this unfortunate time. They encouraged me to bring her bed and toys and made her and themselves available for me to visit her as often as I could.
Biting is not within my dog’s character but they didn’t know that, to them she wasn’t a bad dog who got into trouble, she was an eleven year old Chocolate Lab that needed care and they were more than capable and willing to give the best care they could.
Brilliant work to the staff at Shoal Creek Animal Hospital. I couldn’t say better things about them.