The UPS Store

I wasn’t notified for 2 months that I had received packages. The way I was notified was via a phone call telling me that that if I didn’t pick up the packages I would be charged a storage fee. I was there in 10 minutes to get the packages and was told — though Bobby, the owner, acknowledged that he knew who I was — that they would not give me the packages without my box key which I didn’t have with me. I presented them with my driver’s license and was told the same thing and then the owner told me that he owns my packages legally and that I don’t understand the law. I insisted and not very nicely so. He then gave me my packages and told me he would cancel my account and would not issue me a refund. This was one of the strangest experiences I’ve had. Anyway, I’m going back to the UPS Store in Brookside where I had an account for years before I moved north of the river. They were polite, professional and focused on customer service.