US Post Office

This location is convenient to my employer so I come over here on occasion. Every dang time I come here, someone behind the counter is having a bad day or just a bad attitude or they don’t like their job or… I don’t know what, but, I’m getting tired of it. As a person who has faithfully supported the post office and its employees for years, I’m getting fed up with the surly attitudes and the rudeness. The service is generally slow and just not very pleasant. I guess that’s just what I have to expect from this location. Of course, the location in downtown KCK is just as bad.

I tried getting ahold of the location via phone (after USPS customer servicetold me to call the location directly) and the rings non-​stop. I tried a couple numbers listed on the
site (one of them listed on here_​but could never get ahold of an actual person. I finally went to the post office to talk to someone in person. They could not help me – what do they do? Give me the phone number to call – where it does nothing but ring.

This location is really close to my job. It’s actually in walking distance. I appreciate the fact that they have a self service machine. It helped a lot to get an idea of the weight of my letter.
The downside was that for whatever reason the machine would not read my debit card so I ended up in the line anyway. It was the end of the day so the line was relatively small so I didn’t mind.
Now dealing with the workers was a different situation. I had already weighed the letters since I was attempting to send them with the self service machine. When I got to the window, the worker was somewhat argumentative with the weight. I’m all for experience but she kept telling me that my letters were overweight and would be more than the regular first class postage. I explained that I had just weighed them and I was aware of how much it cost to mail them. When she finally put it on the scale, she came to the conclusion that I had gotten the correct total from the self service machine. After a few more tussles mentally with her over postage, the transaction went smoother.
Now despite all of this one instance, I’ve had no problems with this post office. I’m a frequent fan of their off hours self service and even when I have had to speak with someone, generally speaking, they’ve been more than kind and willing to help anyone that comes it. The environment and the staff would normally have gotten a 5 from me because I’ve been to other Post Offices and they just have not been as efficient for me. As a matter of fact, this is my second favorite post office (I do a lot of mailing) but this experience and me witnessing this employee’s interaction with the people in front of me has tainted my love just a bit.

It’s funny that they give you 20 minute parking spaces at the union station post office because everyone knows it’ll take a lot longer to get through that line. The workers are never cheerful. You can tell they hate their jobs it’s just not a fun place to go but the only close post office unfortunately.

Best location for a post office, historic union station. This review is only on general use, sending off packages, I have not used the po box option.
I appreciate that they close at 6pm. I appreciate that when the line gets long another postal worker stories up to the counter. Obviously even with all register going during the holidays their will be a wait. The workers themselves are fast outs usually the customers holding up the show. I appreciate that if someone gets to the register and hasn’t filed out addresses or other needed info you will be asked too step aside till ready. Lets keep the line moving folks and don’t act like you don’t know how it all works.
A couple times I’ve seen the customer get short with the worker but they kept their cool. Shout out to the PS workers at Union Station, way to keep it classy.

The positive of this location is that they open before 9am. With the elimination of self serve machines, trying to send something has become a total pain. I really don’t understand the postal service eliminating revenue options, especially when those revenue options also eliminate the cost of employees, but hey whatever works for them.
If you arrive early, this location isn’t pretty accessible. As the day becomes later, it can be difficult to find parking and you also have to make your way through Union Station.
While not convenient at all, they are open during hours that actually work for people.

It’s a US Post Office. Which by nature is going to frustrate you at some point just because the system was broken when it was planned out 50 years ago (I’m making these numbers up but you get the point).
The good thing about THIS post office is that it’s in Union Station and no sane human can walk through Union Station and not look up and be amazed at the grandeur of that building — and it never gets old. Or at least doesn’t in as many visits as it takes to become the Unilocal Duke — woot woot.

Just called the number listed to ask a question about some mail of ours that had been returned, even though it was addressed correctly! From our financial institution, so since they thought they had a wrong address, they froze the account until we could confirm that they did indeed have the correct address… the post office was in error. So, called the number, it rang… and rang… and rang. Then went to a voice mail message that said the subscriber at 9180 (last four of the phone number) did not subscribe to the voice mail system. So wonderfully helpful.

We went to get our passports on a Saturday and the woman working behind the counter could NOT have been more rude. There was only one person in line (other than us) and we let him go ahead of us because it was apparent that he was only mailing a package. The troll of a woman working there heard us say that we were getting passports and YELLED at us across the room «Well, if you don’t have an appointment, you’re not getting it today!!» My husband and I looked at each other, but held our tongues.
Once we approached the lady, we kindly expained that it was not posted that we needed an appointment and that we did try to call ahead, but that nobody had answered the phone. She responded, «I was too busy to answer the phones.» Hmmmm… that excuse doesn’t work at MY place of employment, but ok, moving on.
I asked to speak to her boss. She gave me the boss’ telephone number and I called immediately. (Keep in mind that we’re now the ONLY people in the place). Her boss asked to speak with her and I obliged. When finished speaking to her supervisor, she rolled her eyes and said, «Fine. Get over here if you want to do this.» WHAT!!!
I told her that I didn’t appreciate the «customer service» and she said, «Whatever. You’re not worth me losing my job over so I’ll just do it.» She also lectured me about how she is my «senior» (older than me) and that I shoud not have called her supervisor.
I didn’t trust that she would process our passports correctly, so we took them to another post office.

I LOVE this post office. I never wait in line and the staff is so friendly. The reconfiguration of the parking lot means I always have a place to park.

Ever since the Post Office moved from across the street to Union Station, they have been wasting my time in exciting and creative ways. Here is a brief account of the latest debacle:
I go to the P.O. to mail a single package. For some reason I needed an actual person to mail the package, and was unable to use the automatic kiosk (I think the package was slightly too big for the drop slot). Anyway, I get in line. There is one couple being helped in front of me, I think they were getting dealing with passport issues. After a few minutes dealing with them, the only employee there takes the couple into the back. Meanwhile, there is a woman training a group of 15 – 20, presumably new, postal employees about 30 feet from where I am standing.
Fast-​forward to 15 minutes later. There are no other employees behind the counter. A few more people have queued up behind me. The woman conducting the training session asks the trainees «Does anyone have any questions?» I raise my hand and ask if I can please get someone to help me, since I’ve been standing here for 15 minutes. she comes over, looks behind the counter, then tells me she can’t do anything. I leave and go to one of the many P.O.s in town who can acutal provide service with a modicum of competency. F.U. U.S.P.S.

Love queuing up and standing in line? Then you’ll love this post office!
This is one of two post offices I use. Never ever have I not waited at least 15 minutes. As more people show up, then they pull one of the counter guys off so that the wait is even longer. This has happened pretty much every time. Expect to wait.
On the plus side, they are the only post office open «late» on Saturdays — until 3:30 pm. Expect a bigger line.

This post office is located in such a beautiful building that it’s a shame my review can’t be better. The Union Station office also has the best hours of the KC post offices (opens at 0730 on weekdays), so that’s a huge plus if you aren’t in the mood to wait around for the others to open.
Now for the bad part… The signs all say that it opens at 0730. Nope, the gates didn’t open until 0740. Some of you will think I’m impatient, but if you work a 12 hour night shift, the last thing you want to do in the morning is mess around with the masses at the post office. Once the gates opened, there was a flood of customers who were quick to pop into line in front me. Okay, I get it, «you snooze, you lose»… I obviously should have paid more attention to the 6 – 8 customers who were waiting to get in. I figured it wouldn’t be a long wait in the line, but I was wrong.
There was only one lady at the counter who was doing the outgoing mailings. To top things off, she was a complete BEYOTCH. Yep, I don’t know that I’ve ever called anyone such a name in any of my reviews, but she deserves it. I get that you are a disgruntled employee and it’s close to Christmas, but that doesn’t mean you need to take it out on me.
As I was hurrying to check out, the little card swipe thing asked me if I needed cash back. Since she hadn’t asked me and there’s not a button on there to select «no» (and I’m used to telling them «no» at other post offices), I went ahead and told her I did not need any cash back. She promptly told me «I don’t have any cash for you anyway, it’s too early.» Well thank god I wasn’t needing any!
I’m avoiding this post office unless it’s one of those times I just can’t wait for the others to open. The only reason I gave it two stars is because of its more convenient hours.

The idea of reviewing the post office seemed a bit strange to me until I had to go through the ordeal of getting my passport. This location is one of the only locations in Kansas City that allows you to do it all and take the photographs right there. the guy that was helping me did take FOREVER but the job still got done, so… I can’t REALLY complain, there, can I?
This location is clean. Not usually too packed. The staff is helpful and thorough. I have honestly never had any difficulties with this post office location.