Boss Frog’s Dive & Surf – Kapaa

We rented two bikes twice. Derek was very friendly and informative. We will definitely come back here!

We rented snorkel gear for a week and Jake was EXTREMELY helpful! Recommended the
gear (which really worked for our needs). Was also very helpful with tips on where to go for our level of snorkeling. Easy rental and return. Thanks Jake!

My fiancé and I went to Kauai two weeks ago to plan our wedding. We decided to take advantage of the great weather and rent snorkel gear from Boss Frog’s. For the price we payed ($ 25 for the week/​each) the gear was fine. Nothing fancy and they got the job done. They did however run out of fins for my fiancé and we had to go to their other location to pick them up. Kit was great about telling us (he even gave us a map) about all the different snorkel spots and where we could see sea turtles. For their snorkel gear alone I would rate Boss Frog’s five star.
What made this such a terrible experience for both my fiancé and I was while we were at Boss Frog’s we noticed they had activity packages for sale. We were interested in their helicopter rides and Kit told us all about them (the where, when, and how.) We thought it was great and it was $ 20 dollars cheaper than trying to book the ride through our hotel. Then he started talking about how we could get a discount if we took a «tour» of a recently remodeled complex. The way he described it was we were to show up at this complex that had been recently remodeled, take a 90 min tour around their complex, and give them input about what we thought and in exchange they would give us a $ 150 discount for the helicopter ride. His words also included «Don’t forget to bring your camera to take a lot of pictures because its beautiful out there». Well Kit LIED!!! The «Tour» was a powerpoint presentation for Diamond Time Share. We literally sat inside and the 90 min took two and a half hours. It was two hours of high pressured sales. It was worse than buying a car. We told our sales rep we really were not interested but he would not take no for an answer. The sales rep kept coming back with different package deals to convince us to buy right then. After the fifth NO he finally got the hint and took us back to do our exit interview. Then the exit interviewer tried to pressure us again and show us the same packages the sales rep did. At this point were were so frustrated and honestly pissed off that we walked out of there without completing out exit interview. Our whole afternoon (5 hours of vacation time when you factor in driving) was wasted because Kit lied!!! If we would have known what this «Tour» was really about we would have paid the $ 150 and kept enjoying our vacation. I can’t believe Boss Frog’s is willing to lie to their customers to push these time share packages.

Great customer service good price and and the quality of the snorkel gear was great. Definitely will use them for future trips!

After being contacted by management, I am updating my review to reflect that the deceptive advertising and Timeshare pressure were not the results of a rogue employee. The manager supports the practice saying, «some our customers wouldn’t be afford some of the activities that with the discount they can receive for attending the time share presentation.» Well, if they can’t afford to pay the higher unadvertised price for your snorkel gear, they most certainly shouldn’t waste their precious vacation time nor the time of your timeshare partner, as affording a time share must be out of the question! I do not support businesses that engage in «bait and switch» tactics nor deceptive advertising.

This place was very convenient, and the staff was friendly. I rented a stand up paddle board and an underwater camera. Both were great, and I had no issues. They have plenty of neat things to rent and buy, and an overflowing selection of brochures for things to do. I would rent from them again!

Ill give it 3 stars only because we had a great experience with the gentleman who rented us our snorkel gear. 2 stars taken away for the bratty blonde girl who was one of the rudest people Ive ever experienced when I came back later. Seriously if you hate people that much don’t work in an environment where your dealing with people. Hey manager you should probably talk to blonde girl about her attitude. Otherwise Prices were good and gear was good.

5 stars because the price was right!
$ 15 to rent a nice boogie board for the whole week. We stayed in Poipu beach so this location was very convenient!
1 star for customer service -
1^st experience:
I was so annoyed by the timeshare/​tours sales pitch I had to wait through TWICE (for customers before me) before even being acknowledged. Had I known. HAD I KNOWN about their competitors, I would’ve left along with the two other groups who were being equally as ignored. We kept tossing glances back at each other like «is this really happening?» The one lady put down all the items she had collected to purchase and walked out. The other man/​woman, a few moments later, slipped back the snorkel gear they were likely going to rent and left as well. I should have followed suit.
I didn’t expect her to drop her sales pitch and help us. I’m not anti-​timeshare or tours.
I DO expect to be acknowledged since it was a good 15 minutes standing there just a couple feet away. «Thanks for coming in! I’ll be able to help you in just a moment.» ANYTHING.
2^nd experience was exactly the same. I had to exchange the strap because it kept coming undone but luckily I came in at the tail end of only one spiel. Same thing though. A couple left as I was waiting.
I will not rent again from Boss Frogs simply because of this.
They obviously don’t need the business from people uninterested in timeshares or tours.

We rented bikes from Boss Frog’s. Great service from Janice and the bike ride was the best on the North Shore. Janice was very helpful in planning our time on Kauai.

Not a fan of bait and switch advertising which is what these people do. They lure you in with. $ 1.50 snorkel set advertisement and then when you get there you see it’s for a set no one would use. The set you want is actually $ 9 per day and there is no 2 for 1 on it like they advertise. They also will try and sell you a time share so the whole experience left me with a bad taste in my mouth. Why 3 stars then? They have several locations and when I got fins that I realized did not fit they let me trade them in with zero fuss at a location that was 45 min away. That was awesome of them. I would recommend just renting equipment for the week. There is an Internet deal for $ 20 for week and would do that because you will want to use it. You can also mention deal in store and they should give it to you because they gave it to us. Friendly helpful staff but total bait and switch advertising, $ 9 per day snorkel works great.

Came in to get some snorkel gear. The lady was helping a family at the time which is fine so my husband and I walked around the store for a bit. After 15 minutes of wandering around, we still had not been greeted or told «I’ll be right with you». She didn’t even look up. We ended up just going to snorkel bobs which wax great and we were greeted with smiling faces. Guess you get what you pay for.

Friendly and wonderful service! Booked Duke’s Kayak Adventure through this place and earned free boogie board rentals. We accidentally parked in their lot intending to go across to Snorkel Bob’s but glad for the mistake. Snorkel Bob’s had horrible service!

Friendly staff. Bicycle rentals are a rip off. Rusty chains, gears won’t shift. Right rear brake does not work very well. Two of the bikes had nearly flat tires.
You can go north of Kapa’a about 3 to 4 miles, and rent bikes for five dollars.

This place is walking distance from the Marriott Courtyard in Kapaa and just a few blocks from the south end of the Kauai Bike path. I paid $ 15 for a quality beach cruiser for 24-​hrs. The staff was very friendly and helpful. The day I returned the bike I rented snorkel equipment (snorkel, mask, fins, and defogging solution) for just $ 2! I took the gear to Poipu Beach Park and it worked flawlessly.
I highly recommend this shop and especially if you are staying at the Marriott or nearby.

Terrible experience. To start with, we also were suckered in by the $ 1.50 ad that was for completely crappy equipment and then up sold to $ 9 per day with no 2-​for-​1 deal that was advertised.
On top of that, the salesperson spent a good half hour telling us about specials and how to travel the island. As newbies we were intrigued until we found out she was trying to sell us all of this as part of a timeshare package. All of the quoted prices were based on this and she didn’t tell us that upfront. When she saw the sale going south as we were done at that point, she proceeded to mention that if we could please purchase through her, it is how she feeds her family.

Their «2 for 1» deal on snorkel gear is a bait and switch scam if I’ve ever seen one. Textbook. Perhaps even more offputting is the fact that the salemen try to wheel and deal all kinds of crap — the store is like a front for timeshares. Come in for the cheap snorkel gear, and they not only rip you off there but then try to sell you every package available on the island and then try to dump time-​share presentations on you. what a scam.

This store will bleed your wallet dry. I saw its ad for snorkel gear rental at $ 1.50/day in a tourist magazine – this is for the outdated stuff (1950s panoramic mask, anyone?). Once you’re lured in the store, the salespeople try to up sell the modern stuff that you can get at Walmart or rent here for five times the price. No, thank you!
Check out Brennecke’s Beach Center instead.

We had a great experience with Boss Frog’s when we rented our snorkel equipment and beach chairs. Like some of the other reviewers, we were originally thinking about going to Snorkel Bob’s but saw an ad for Boss Frog’s and decided to try them instead.
I don’t agree with one of the other reviewers about the «bait and switch». A bait and switch is if a business advertises a product for a really low price, and then when you get there, they tell you that it’s unavailable hoping that you’ll buy up to a more expensive product. It’s true that the Boss Frog’s ad says you can rent a complete snorkel package (snorkel, fins, bag, defogger) for $ 1.50/day. Once you get there, you’re told that the $ 1.50 gets you the most basic snorkel equipment. They advise you to buy up to the better snorkel package, but you do still have the option of purchasing the basic package, if you want. So I want to emphasize that you do have a choice.
We went for the $ 8/​day «best» package for 2 days, which we thought was reasonable for each 24 hour period.
We found the equipment to be clean and functioning properly. I forgot to take the vial of defogger the first day, and when I stopped by to pick another one up the next day, no questions were asked and I was given one right away.
Overall, a great experience with no complaints whatsoever.

We had originally wanted to get our snorkel equipment at Snorkel Bob’s but accidentally wandered into Boss Frog’s for some reason (it was early). I had wanted to go to Snorkel Bob’s because of the Snorkel Bob Foundation, which is so great because they help protect coral reefs and marine life!
Anyway, the women working were super helpful and convinced us to rent the most expensive snorkel equipment which was AWESOME stuff and allowed us to have a great experience snorkeling on Kaua’i without getting much water in our nose, eyes, and mouth!
The woman helping us suggested we get an underwater camera for around $ 55 for a week and I was a little hesitant at first. We had brought our own digital camera and didn’t foresee taking pictures underwater. BUT we ended up getting it and were SO glad we did! It was easy to use and such an awesome camera (so much better than ours). You are limited to a certain amount of pictures but you better believe that we took advantage of the 880 pictures you can take!
All in all, we had a great experience with Boss Frog’s! They were very helpful and guided us to the right equipment.
I still think next time we’re in Kaua’i we’ll try out Snorkel Bob’s, again, because of the foundation (we like that our some of our money will go towards something good) but Boss Frog’s was still good and I recommend them.

I agree with the other Unilocalers. In terms of equipment and customer service, Snorkel Bob’s is far superior.
Will not be back