Outrigger Waipouli Beach Resort and Spa

We have stayed at this resort many times over the years and each time we go we are less pleased. It is starting to look run down, the staff are indifferent and there are so many extra fees on top of the nightly rate. All of this we could ignore as we always liked the river pool and the extra room this resort provides but this time around there were too many problems to brush aside.
1) Checked in around 10pm — room did not have toiletries, pillows/​bedding for the pull out sofa, etc. An extra bedroom was unlocked for us to see (but not use as it is extra cost). Perhaps trying to entice us to use it and pay the price the next day?
2) The mattress on the sofabed (room H106) was so thin and had metal bars pushing through. It was TERRRIBLE. I didn’t realize how bad until I laid down on it on our third night as our children were sleeping on it. We told the front desk and they sent up two flip out mattresses (very faded and looked dirty… YUCK!). I warned them when we checked out they need to replace that mattress before someone else stays in the room. The front desk staff clearly did not care.
3) The first day the pool was out of service — what the heck! This is why you stay there as they have this river pool (although it doesn’t move like a river). So for a whole day we were out of luck re: swimming as the ocean in front of the hotel IS NOT SWIMMABLE as the waves are too rough. We asked about some compensation for the day without a pool (discount on room, restaurant voucher, etc.) and the front desk staff said she had no idea it had been closed. Seemed to not care at all.
4) You need to memorize a 10 digit code to get into the pool area — this is such a pain.
5) The pool was very cold I noticed most adults did not swim once they tested the water and one of my children found it way too cold.
As you can see our experience was really negative. I provided a review to the Outrigger through their online request and have not received a response. The fact that the staff didn’t care, beach is not swimmable, you pay a minimum extra $ 150 cleaning fee and $ 12 day resort fee, and no food/​drink service near the pool makes us question how they could call this a Beach Resort and Spa. It is advertised as a luxury condo/​resort but it really has gone down hill over the years. I can see why so many of the units are up for sale — owners want out. If you asked me four years ago I would have given it a 4 star review.

We stayed here for our honeymoon and it was exactly what we wanted — condo we could prepare some meals, go out for others; spend time at the pool and beach and be centrally located to plenty of attractions if we chose to go. It is not a hotel, nor does it have all the amenities a hotel would have, but it does have a bar/​restaurant on the beach, a well-​equipped gym, an onsite spa and a great pool with a couple water slides. I never saw any security tormenting guests, actually interacting with kids and being quite friendly. It’s not for everyone, but for what we were looking for, it hit the mark! Our condo was beautiful and had all the things we needed for our week stay. We will definitely be back!

We love this place.
Everybody who complains about the lack of room service, bell staff and valet, has no idea what a condo resort is. It’s not a hotel, you are paying for the condo, you do your own laundry, make your own bed and clean up after your own kids.
We are staying a G301 a d we booked it through Kauai Exclusive. Everything is perfect. We have the best views of tbe ocean and the beach from our living room area and one of the balconies. The condo is absolutely beautiful with everything we need ready, just buy the groceries and you r good to go. As we got into to the condo there was a huge beautiful fruit basket waiting for us, that made us feel very special!
We shipped our snorkel gear to the resort and had no trouble finding it at the security office as we arrived. Our second package with a couple forgotten things was simply delivered to the room! Thank you! We obviously called and checked with the resort before we mailed anything.
The beach is as close as it gets, the resort is quaint and peaceful, very well mantained and every staff member is very helpful. We booked activities with the concierge and she referred us just to the perfect fishing/​boating companies.
The Oasis restaurant is absolutely wonderful. We are food snobs and we we’ve been raving about it sinc our first dinner. Definitely going there again.
This place is winderful, we absolutely recommend it to everybody. If you are on a honeymoon or just vacationing, if you have a big family — it’s perfect!
Aloha!

Stayed here for 10 days in late June, early July, spent a little over $ 7500 and would
DEFINITELY NOT DO IT AGAIN! This is NOT a luxury resort! The suite was spacious, had decent furniture, decent views but WAY too many problems and negatives for the price. The bad:
1. The lanai was very spacious, but horribly cracked painting and very unsightly. The owner, Josh I believe, acknowledged this and gave us a $ 100 credit at the restaurant on site. Nice, but how about $ 1500 off for our horrible stay? That would be more fitting. We could not enjoy the lanai much because beneath us a crowd of about 20 douchebag adults and unruly kids gathered almost every night we were there. When we called to complain about the noise and report so many people in one suite, the hotel said they weren’t responsible for those units we would have to call our property manager. We called our property manager and he said he would call hotel security. So, the both pointed fingers at each other and NOTHING got done. Really not cool to pay $ 7500 for a stay and have it ruined by a bunch of Motel 6 types who all pooled resources to make it a party room.
2. Since lounging on the lanai at night and enjoying the waves was ruined by the douchebags downstairs, we had to stay inside to watch TV to relax. The suite did have nice big new TVS, BUT THE CABLE DID NOT WORK PROPERLY the whole time we were there! The second day, the property manager, Shawn, i think, came to the room and said oh yes, we will get this fixed, everything here should be perfect! Then after that grand entrance he disappeared, and either ignored us, blew us off, or bs’ed us, oh push the yellow button, if that doesn’t work the earliest the cable company can be here is next thursday. So we went 10 days with very limited cable service.
3. The Presidential suite was VERY hot in the bedrooms! The thermostat would automatically go back to 74 if you set it lower, which would have been fine, except it was more like 80 in the bedrooms. My house is on 75 and I never sweat at night, I had sweat running down my face and my chest several nights.
4. You can’t have a luxury suite when the rest of the resort is not luxurious. The pool was a joke, it is not a «lazy river», it is a shallow warm stagnant pool that smells like pee! The beach access is limited because the sand turns to rock a few feet out, we were some of the few people who could actually use that since we had water socks, but still, I expect more, a lot more, for $ 750 a night. Traffic out of the resort is horrible also, but that is no fault of the resort.
The only reason I gave it a 2 for poor instead of a 1 for terrible is the suite is very spacious and has decent furnishings. However, with the very poor service we received from the management company and the multitudes of problems, we will NOT return. I would also like $ 1500 back but better not hold my breath

This place is more like a vacation rental than a resort… 0 amenities… No daily house keeping, but you do pay a $ 100 cleaning fee. No room service. Only 1 restaurant on property which is really good but dine in only… No poolside service. And they only let you check out 6 towels total a day… If you’re ok with BYO everything then this may be a great place for you.

we rented the G303 –third floor room thru Patrick of Kauai Exclusives (VRBO). This is a 1 bedroom with king and 2 bath (jacuzzi and shower). The room faces the Sleeping Giant Mountain and parking.
check in is 3pm and check out is 10am. you dont have to go to the hotel lobby to check in because they will give you the access code for the room, pool and wifi.
The room was clean, big kitchen, sofa bed, washer and dryer, 2 TV with cable. They have some ready to use kitchen ware and some spices and some supplies for you to use for dish and washing clothes.
There was no room service here or cleaning everyday. its only clean when you before check in and after check out.
Patrick provided us a free concierge (Sonja and Thomas) both were excellent and very helpful. We purchased our Sunshine Helicopter and Poipou Catamaran Sunset with Thomas.
they were easy to reach out thru texting, calling and email. they response right away.
The pool was fun. there was a sand pool for the kids, 2 slides with big pool. My kids enjoyed the slides and the kiddie pool. You will need to get a wristband and only allowed 6 towel per day.
Beach access to walk around but not to swim because of the waves. also a beachfront restaurant and spa.
Overall, we will go to this location again when we go back to Kauai since its near the airport and shopping/​food area can be traffic but very convenient to us. Also Kapaa is a nice area to stay since its not a long drive going to north side and south side.
Thank you Patrick, Sonja and Thomas.

BEWARE OF HIDDEN FEES! Booked this hotel because it had a reasonable rate for a 4 star hotel with a lot of restaurants on property– wrong. All the restaurants on the hotel’s site (except 1) are not on the property and most are across a busy highway… Did I mention the reasonable rate?– wrong. There is an over $ 100 «mandatory cleaning fee» (how much over $ 100 depends on your room size)– this is not a special charge for trashing their rooms but a fee everyone gets but you don’t know about until you check in.
Hey, the room was nice and staff friendly but the false expectations on amenities and price make this a no-​go for ever staying there again.

I took my family (my mom and 2 kids) to Waipouli Beach Resort and was so disappointed. We were so excited to stay there because of the photos but we were very saddened with the experience. I hate being negative but this hotel and their staff really ruined our trip.
The worst part was the disappointment in the pool for the kids. My kids love going to the pool the most about vacation. Kick back and have fun right? Well this is what we experienced though… They have an actual security guard walking around the entire time yelling at kids. Even put a few kids in a time out for splashing each other?! What is up with that? They’re kids! They were having fun. You have to wear actual wristbands to be in the pool area. The female security guard was so rude to us every day demanding we put on our wristbands. (Which is hard to remember when you’re on vacation.) They said there was a fee for losing them. They were so strict about how many towels you could have and you are only allowed one towel exchange a day. Towels get wet when you swim! Hello? The water was freezing by the way. Also the pool is advertised as a lazy river but it isn’t. It doesn’t push you around or even connect for that matter. Very small actual swimming space. Another thing is they had a kids hot tub that isn’t very warm and two «adults only» hot tub. Making it difficult for us all to spend time together in the hot tub. (Which we wanted to do in the hot tub from the water being so cold.) There was no pleasant Hawaiian music playing or anything. The vibe was awful. Security guards following you around with scowls on their faces. PLEASE NOTE THERE IS NO POOL SIDE SERVICE! What the heck? This is supposed to be vacation?! They have one really overpriced restaurant near by you have to walk to if you need food or drink. The food was very low quality for what they were charging.. Oh and be prepared to memorise a 12 digit code to get in and out of the pool area. So ridiculous. The beach next to the hotel that you have to walk to says no swimming because of all the coral. So forget body surfing or going out and having fun on the beach with your kids down there.
The rooms were okay but the beds were so uncomfortable. The sheets felts very scratchy. Like fabric softener had never been used on them. AND I thought it was terrible that they charge an expensive extra fee for room service every day. I believe the charge was $ 60 per day. (Isn’t that part of the vacation? Not having to clean up after yourself?) They were several extra charges and hidden fees. Oh and we booked our trip about 9 months in advanced and still got a view of the parking lot.
Overall I found the staff very rude and unhelpful. The way you treat your guest really effects everything. We don’t get to go on family vacations often and this hotel was such a disappointment for our entire trip. We felt like we were a nuisance rather than guests.
There are several other great hotels in the area I’ve heard. Don’t waste your money and time with this one.

I loved this condo/​hotel. Our condo was C-​301 and it was beautiful. I would stay in this exact condo again accept there is no view except the parking lot. The ocean view appeared to be at least $ 100 more a night so we opted for less expensive room because we were staying 10 nights and figured we could use the $ 1000 on our trip. Now that I am here and see some of the condos with ocean views I regret that choice. I may pay more and get the amazing view next time. Besides the view this condo is one of the nicest places I have ever stayed and we have stayed in many 4 – 5 star hotels. We booked through RE MAX and the whole process was easy. I loved having the code before you get here so there is no front desk to deal with you just walk right in, awesome. Unlike some other reviewers I love the code rather than the plastic key that you usually get. It’s easy to remember and it zero hassle. I also like the fact hat there is no maid knocking on my door every day. I do not need daily maid service I can make my own bed it’s fine with me. There is a full kitchen with all the basics to cook with and a BBQ out by pool that I saw a lot of people using.
Now for the bathrooms, they are huge and there is 2 toilets in one room. There is a huge bathtub and a toilet and a nice shower and a toilet so we have two rooms and 3 separate toilets. I have never seen this before and it’s pretty cool. It’s the little things that make me happy.
There are many great restaurants really close by, like you can walk to them. Everything is pricey because it’s Kauai even groceries, try a $ 6 basic loaf of bread, a $ 7 bottle of creamer for coffee, $ 21 for a 12 pack of Sierra Nevada and $ 7 for a gallon of milk. We eat breakfast every day in our condo snacked during the day and eat dinner out. When I am on vacation I do not want to cook a full dinner.
When you are ready to relax at night there are 3 TVs that are flat screen, one in main room and one in each bedroom. They have all the stations which I appreciate. Overall I was happy with rental. One other note if you are staying on this side of island in winter you can not really swim in the ocean on this side. You need to go to the South side that is over 45 min away to snorkel or go on boat rides. If you want to be closer to the swimming side of island in winter I would stay on South side. If its summer this is the calm hen I want to zone out for an hour before I go to bed.
Now for the pool, it’s over run with little screaming kids and parents zoning out on their Kindles. This is great if you have little people but not so great if you do not. I have avoided the pool. It is pretty yes, water slides yes but it looks like it must be full of kid pee due to all the screaming kids running around it. I have opted to go to the beach, it is very quiet and beautiful. They lend you towels and lounge chairs so it is nice. There is a ADULT ONLY jacuzzi, there is a sign clearly stating that this is an ADULT ONLY jacuzzi. While sitting in the ADULT ONLY jacuzzi a women felt it was totally cool to bring her little kiddie into the adult ADULT ONLY jacuzzi. If you do this you are an asshole, plan and simple. Really you and your kid have the use of a huge pool area and and jacuzzi for kids and adults, us adults that are kid free have one little pond of warm water that is hopefully kid pee free and that is not enough for you? NO you need to ignore the sign and put your kiddie that I can only hope did not pee in my little slice of heaven. I hate you lady, I do. If you have kids do not do this, have a heart. I get you. I get that you need to let’s your kids burn off steam while you try and grab one moments peace while you are on vacation, I get it. Let me have my one little jacuzzi, it’s not much to ask and there is a sign. Thank you.

Absolutely amazing place to stay. Great location everything is near by including; restaurants, tours, and airport! The rooms are large with an amazing view of the ocean. The staff was very friendly and helpful. The Oasis Resturant in the resort was delicious. They treated us so amazing here Henry our waiter was so awesome. He invited us to come back for the live music. BEAUTIFUL RESORT!!’ Thank you we had an amazing honeymoon!!!

We stayed in an oceanfront room A 104 and loved the location of the A building. We were close to the pool and restaurant and had a gorgeous view of the ocean. The ocean breeze couldn’t be beat! Overall we were satisfied with the oceanfront accommodations.

I don’t understand how they can be proud of the food they serve… it was a total embarrassment. Based on previous rave reviews by others I made the mistake of choosing this place for date night.
Portion good. Pork wontons were bland, the spicy ginger soy was so salty, because they did a reduction of the soy, which made it worse. Strike 1.
The ahi crudo portion was barely a portion. Ahi was so thinly sliced, barely any egg or radish, but then drenched in salsa verde and barely dotted with truffle vinaigrette. An embarrassing strike 2.
Rums in the Mai Tais were strong, but lilikoi was stronger, so it was super sweet. Forced myself to finish mine, date barely drank half. Strike 3.
½ order seared ahi overcooked, and the sweet potato, overcooked bok choi and what little sauce they used didn’t pair well. Strike 4.
Full order pork chop cooked nicely, but barley didn’t suit risotto well, and definitely didn’t pair with the long beans. A strange strike 5.
Bacon and truffle fried rice was probably cooked in a large batch and reheated, so even though it tasted ok, rice was dried out, just short of bird seed status, so it was a strike 6.
Banana spring roll itself was good… but only 1 roll cut in half. The whipped cream was unsweetened (who does that?), barely any caramel, and the butterscotch ice cream was so intense, I could only eat the spring roll by itself. Crazy strike 7.
Then came coffee. Ordered with a shot of Baileys… how could they screw it up? Hot water not hot. Strike 8.
Only good thing was the beautiful view and wait staff. But, the wind was blowing so hard the menus kept flapping and it flipped my mat and my water glass off the table and shattered it on the ground. Strike 9.
$ 155 bill. Yowza. Strike 10.
Saddest thing about the night? I brought my date here, who happens to be a well known fine dining executive chef here (Po’ipu) and in Vegas.
I spent the entire night either apologizing or listening to my date explain what the kitchen staff should have done.
My date commended the intentions of the chef here, but said the execution of the entire menu we had was horrible, and the comment of not being worried about this place as being competition should be worrisome for Oasis. I had to agree on every point and I’m NOT in the food service industry. First and last time here… total strikeout.

We stayed here for a very short time. We booked through AAA, so our rate was guaranteed.
We were upgraded to a partial ocean view room which was literally right next to the pool.
The staff was very friendly, even helping with booking a helicopter tour on the island.
Overall, i would stay again, but not for an extended period of time.

Great all around. Location central. Beach & Condo’s nice. Pool & Staff Awesome
Make sure to get a room facing the pool and ocean. It is great to be able to open all the doors when inside the condo so you dont feel like you are missing anything outside.
Make sure to walk around at night and check out all of the frogs. Fun stuff to do with kids before bed.
We rented through VRBO and were very pleased. Nice going directly through the owner. The property manager Lori was very attentive.

We headed to Kauai for our spring break and decided not to stay in poi pu. When we booked our room at the resort, we were a little concerned due to there just not being much info about the facilities. And we were confused because there are rooms that you can book through Outrigger and rooms that you can book through Kauai exclusive property mgt.
When we arrived we found our room to be clean, in perfect working order with an ocean view and great accommodations. The pool was really nice but you must enter a 9 digit code to gain access which our kids forgot often. There is no daily maid service unless you pay for it but our room had a full washer and dryer and all the cleaning products so we had no problem with cleaning at all.
The spa was incredible and Nicole is the best LMT I have ever experienced. Get the Swedish deep tissue. The restaurant was really nice with a great Happy Hour. Also, if you have never been to Kauai, kapaa is a great location. You can head north to hanalei bay or SE to poi pu. Both are 45 min away. And Kapaa is 10 – 15 min to the airport. Plus, there is a safeway right across from the resort so if you need anything, just walk across the street.

This place has nice rooms with high end finishes right on the beach. I had a wonderful time staying here and would stay again next time I am in Hawaii.
Down side phone reception sucks, but that is on most of the island and internet is slow.

I wish I had the chance to stay here and write a real review but I didn’t even get that far.
This review may be misplaced but it would’ve saved us a lot of trouble had I read a review on it prior to booking.
So this is about rooms C303, D40, and D104. These rooms are rented through Kauai Exclusive by the owners. Being that all condos were booked on Outriggers side, this was our only option.
We booked all 3 rooms for our group of 12, received a confirmation email, and paid a deposit on all. Seems like smooth sailing huh? After weeks of this being done we all received emails from Kauai Exclusive stating that our reservations have been cancelled by the owners and our deposit will be refunded. No explanation.
Of course we called them. But here’s the fun part. They assumed we were part of a «baseball tournament»?! Apparently a few years back during memorial weekend they had people attending this tournament and ran into some room issues with them. Basically the owners wanted to cancel our reservations just in case we were part of this «baseball tournament». It sounds more and more stupid every time I say it.
Anyway, now we have these plane tickets & have to find a place to accommodate our large group.

I am writing this review in my one bedroom condo at the Waipouli Beach Resort. Currently raining outside.
This is an excellent condo resort centrally located on the island. My husband, myself, and our 2 girls have been very comfortable the last 3 nights. We booked our condo on VRBO through Kauai Calls. We spent much less than we would have had we booked directly through Outrigger. We have a partial ocean view on the fourth floor and it only cost us $ 169/​night.
The pool is great! Our 9 year old loved swimming around the whole pool, but our 3 year old preferred to play in the kiddie area and the hot tub. The water was a little too cold for her (and me).
Overall, I would definitely recommend this location to a friend, especially one with kids!

We stayed at the Outrigger Waipouli Beach for our honeymoon. We had a ground floor, ocean front room and it was great! We could see the ocean and walk out the patio doors and be at the ocean in about 60 seconds. Many a morning started with a quick walk to see the sunrise over the ocean.
Our suite included a large kitchen, small dining table, good-​sized living room, large bedroom with a comfy king-​sized bed and a large main bathroom. The bathroom had a large soaking tub and a glass enclosed shower and double vanity sinks. We also had a small second bathroom off the kitchen. A small lanai was located off our bedroom. We had a full washer and dryer to use too. The suite is large, light-​filled and comfortable.
We were happy to find a closet full of beach gear like chairs, umbrellas, snorkel gear and more. Handy!
The resort grounds were beautiful and well maintained. The staff was all extremely friendly and welcoming. We HIGHLY recommend making use of Kanani at the activities desk! She is super friendly and knows her stuff. She directed us to two of the restaurants that we went to and both were delicious. She also booked our helicopter tour and made that whole process super simple. She is awesome and helpful and a great resource to use while you are staying at the resort!
The pool is large with lots of different areas so you can find your own section to hang out even if there are a lot of people there. Their are 3 hot tubs (2 kids-​free) and a kid section of the pool. The slides seemed rather popular at the pool.
The location we found to be very handy. There is a small strip of stores next door with a grocery store, drug store, ABC store… The entry to the resort has a stop light which is a BIG plus. The road gets busy in the evenings during traditional rush hour times so the light is handy. The road is the main road so it can be tough to get in and out without the light. The location is good as you can get to all sides of the island in a pretty short period of time. There are lots of restaurants and shops within a short distance as well.
My only negative would be that the wifi is a little slow and kind of annoying. But really, you are in Hawaii, is wifi your biggest concern?
If (When, i hope!) we return to Kauai, I would definitely stay here again, no doubt. Great choice for your stay on Kauai!

This place is awsome! Its centrally located on the island which makes it a good homeport if you are planning on doing a lot of exploring throughout while you are in paradise! The pools, Jacuzzis, slide, gym, restaurant/​bar, bbq grills r all good places to relax and wind down after a long day of exploring.
The private beach is nice and secluded with beach chairs scattered throughout. Another good place to relax! This place deserves so much more!
The condo had 2 hot tubs with 3 balconies and washer and dryer. Bring your own soap.
We had such a great time, we are still here and are already planning our next trip back!