Kalaeloa

Every negative thing that people are saying about Kalaeloa Rental homes is true and I’ve got more! We moved there as a last resort during my first pregnancy in May 2012– biggest mistake of my life! We paid $ 2150 + utilities + a dog fee of $ 50 a month. For what– I do not know because the grounds are infested and utilities are crap. When I say infested… I’m talking with whatever pests imaginable! Cockroaches, ants, fleas, spiders, mice…
My poor Tibetan spaniel got the worst of it… Poor baby was being attacked by fleas. I gave him everything… The monthly pill… Advantix… Frontline… Sprays and all– nothing seemed to help. He is a spoiled little dog has NEVER had a flea problem before moving here. It was so bad they were crawling on his face and he would scratch his cheeks till they bled. I’ve spent hundreds at the vet because of this and would have to get him groomed periodically so that I could see if anything was on his body (Lucky for me my baby has white and light brown hair). I even spoke with his groomer about my concerns and she warned me that Kalaeloa was not a good area for him because their grounds are obviously untreated and infested. I remember one incident, after she groomed him, I took him to the vet right away to get treated for the fleas– hoping whatever treatment would repel them from his body. But sadly– all treatment failed. Once I took him home and out walking, they would jump on him like white on rice, as if I didn’t just spend a hundred bucks on his vet visit. After noticing all this… I had to make it a point to first spray him with a repellant before taking him out on walks. Then after his walk I had to inspect his entire body for whatever fleas may have jumped on him and kill them in alcohol. Not fun to do when you’re pregnant!
I have spent so much money on flea repellant and powders for the house it is ridiculous! They talk about how they are going to be on the grounds during certain hours of the day treating the place– but I have never seen any pest control personnel on the property– EVER!
When utilities break– calling them is a waste of time! I don’t know how many times we had to call about our toilets and dishwasher before someone actually came down to take a look. I mean it would literally take them months to come to our unit to get the job done. It took them so long to fix the dishwasher that by the time they came there was mold build up in there. Then the maintenance guy just up and left saying it was ready and expected me to use it? What a joke!
This isn’t even the worst part of my whole experience there! Upon leaving the unit we were trying to get a hold of someone to do our final inspection. In a few days we moved out and into our new home and they still have not returned our calls to do a final walk through with us. We even go to the office one weekend and no one is willing to help us. The girl who took our keys back said that Kaeleen was unavailable. I mean really??? Is there only one person on the property who can do a final inspection??? This is clearly their way of setting back the move out date– some kind of sick tactic I guess.
Finally weeks later we get some kind of notice in the mail from them saying that we owe a total of over $ 5,000– seriously??? What kind of damage could we hardworking 30 yr old professionals have done to the unit??? And how dare they do a final inspection without us to explain to us what is wrong with the unit!!!
Trust– I have sent them letters contesting this crazy bill– I have even sat down with Kaeleen to go over every ridiculous charge she slapped on to my account. I have left message upon message for the property manager Lovey Ortiz to talk to me. No action taken upon her part. And as far as Kaeleen– she says she’s trying to help but her words contradict her actions. Absolutely no aloha in that woman!
We are still dealing with this ridiculousness and now have to find a lawyer to help us settle this dispute.
So– words of advice: If you or anyone you know are considering living here, I strongly advise you to look elsewhere… TRUST ME– these people are crooked, have absolutely NO ALOHA, and only want your money! DO NOT LIVE HERE!!!

Take everyone seriously when they say stay away. We saw the reviews and didn’t. We used the military clause to leave and ended up owing the company over $ 1000 for discounts we received when we moved in. No damage. They deliberately screw military members and their families by providing discounts that you will have to end up paying back.
Rats are a huge issue in this neighborhood, all of the attics and units are infested with them.
Customer service sucks. Don’t expect any of them to go out of their way for you, they just don’t care.
Find another place to rent!

This place is making a lot of improvements. A lot of new landscaping. Also they are remodeling the office, gym and adding solar panels to the houses. This place is in a really good location.

Stay away.
I get they are trying to make the apartment area look nice with the fresh paint but gardening?! There is so much they could do with that «extra» money then hiring people to garden flowers and crap everywhere! It’s so unnecessary.
Time to time we will get letters on our doors and it’s more like a «threat» of kicking us out. My husband and I are very conservative. We stay home, never have people over, no loud music, nothing. But there are times where we will get a letter that says we have violated the pet rules (umm yeah we have dogs and we already REGISTERED with the apartment) but if we don’t take care of it they will kick us out!!! Seriously, check out files!
Another «violation» was driving on the grass. Ok, I get you. But EVERYONE does it to wash their cars and that’s exactly what I did. Well got another letter on my door that says that if we don’t take care of the problem they will kick us out. I guess that’s their «warning». But to threaten to kick you out? Really?
One good thing is they do try to update things. I saw in the office that they are renovating the kitchen cabinet last and counters and flooring. They also redid the roads and painted the outside of the apartments. But again with the gardening. Really unnecessary.
There is also a pretty nice sized gym here. But of course it’s closed.

Stay away from this place. These people are crooks and prey on Military. I gave them my deployment letter and they still charged us over $ 1300 after we moved out. We replaced the blinds and they still charged us the blinds. The place is also infested with bugs. They do not show up for the final inspection and will just send you a bill. They estimate the water and sewage usage which never made sense.

This place is a total rip off don’t fall for the bull crap they feed you here. Read all the reviews before you move here MILITARY STAY AWAY if you have pets STAY FAR AWAY from these people. HUGE PEST PROBLEM (rats and roaches). A lot of switch and bait going on here. I have a friend that lives here and rather than they have him pay a pet deposit like any average apartment or house you have to pay a $ 50.00 a month for a dog which is understandable because of the dog park. But $ 50.00 a month for a common household cat to stay here is a damm rip off. This means that you will pay an average of $ 600 a year which is more than the cost for an average household cat and the medical fees for a year times the amount of years you plan to stay here in your lease. Rather than they charge you one flat rate. In addition the apartments don’t have carpet and funny when he called the office they couldn’t explain to him what the $ 600 a year for a common household cat goes towards and if your charging him a $ 50 monthly fee for a cat what the hell is the deposit for… Don’t fall for the $ 500 down to move in and the low rent like my friend fell for because you will regret it in the long run lights and sewage is ridiculous on an average the sewage bill here is about $ 100 a month which is higher than your water bill. When he called about his sewage bill they told him its that high because he’s close to the ocean… really were on a damm island everyone is close to the ocean. The manager is never around takes forever to get back with you or fix a problem. There is a lot of hidden fees here that are very suspicious they are a damm mafia in rental clothing read the reviews for yourself and you will see that every month someone is complaining about pest problems and unexpected fees and rental increase. Posting for my friend

Can anyone tell me how much they pay for utility in a 3 bedroom, 2 story? Just recently
Moved in and wanted to get a little idea of what we’ll be paying. It’s just my husband, daughter, myself and brother in law. We leave our ac ok auto at 75. I’d like an idea of a utility bill here

MILITARY MEMBERS STAY AWAY!
We have been in the military for 15 years and moved in and out of a lot of places. I am also born and raised on Oahu. This is by far the worse place we’ve ever lived! They charged us over a thousand, yes over $ 1000 on our move out. There was no property damage of any sort. They said they had to paint the whole place again??? For what idk? And they knew we were in the military during our check out… because the guy was asking about our deployments and tdy. Money hungry company.
The discount they pretend to give during the signing of lease… Will find a way back to the company. There also is a rat problem. I could hear them in the walls. They said there was nothing they can do and we had to take care of it.
Military go to base housing or the real privatized housing. Locals go somewhere else also, these people are no good. Don’t let this company fool you too!

So after talking to 8 neighbors of ours on Lightning street after our last electricity bill, We found out everyone had at least a $ 100.00 increase on there bill except one person who’s total bill was $ 85.00 who lives across the street from us with two residents living there. Bills ranged mostly in the $ 420.00 — $ 550.00 range for a month, Except neighbors across the street, She had a $ 900.00 electricity bill for residents of 5. Our neighbor right next door who lives by himself had a $ 432.00, just as me and my wife…
So my wife contacted Regional Manager Cara Moeller after me emailing her 4 times, leaving a voicemail, Two emails from my wife and two voicemails later Mrs Moeller called back and said there is nothing she will do…
Here is a copy of Regional Managers Cara Moeller Email…
Copy of
Subject: RE: Electric
Mrs. Bennett,
As you know, I was out of the office for 7 days, thank you for following up. Your concerns regarding utility expenses have already been explained in great detail to you and your husband on many occasions along with your BBB complaint. We are not at liberty to discuss your neighbors bills.
Hawaii laws allow the owners to bill back 100% of the utilities to the tenants however, the ownership is currently paying 50% of the utility expense for your neighborhood. No further adjustments will be made at this time.
We recommend filing your personal concerns with the utility rates, directly to the provider, NAVFAC, their contact info listed below. Their rates far exceed HECO and the ownership has been petitioning these rates for some time now, we would like to encourage our residents to do the same.
NAVFAC HI
400 Marshall Road
JBPHH, HI 96 860‑3139
808−471−0844
Sincerely,
We have been residents here for going on 9 years, This is how they treat residents…
Advice to anyone thinking of moving here, Do your homework /​Research, Get any and everything in writing for they will screw you… If you look at the pictures above you will see a electricity graph my wife made on electricity bills and amount of neighbors living in apartment… Only positive thing I can say about this place is the maintenance team Rocks. They are great…

This place is AWFUL. They randomly selected a HUGE tree in my backyard to be cut down (and never said anything to us about it). By them cutting this tree down, MASSSSSSIVE amounts of bugs started infesting our home (specifically ants and roaches). I immediately went to the office and requested that they send someone to spray the apartment for bugs, because this was entirely their fault. The girl at the front desk said, «Okay, I’ll send someone on Tuesday.» This was on the THURSDAY before… I said that was unacceptable, and someone needed to come that day. She said, «Okay, I’ll pass the message along.» These are the words they tell you to act like they’re taking care of it… But guess what, STILL HAVEN’T COME, and it’s been almost TWO WEEKS. She is literally the most ratchet human being. I don’t typically tear people down, but when you are being paid to do a job, and you literally are useless, I’m gonna be mad about it!
I know SEVERAL other residents that have had bug problems and way worse of issues as well. They WILL NOT help you at all. TERRRRIBLE STAFF.
I’d give this place 0 stars if I could. Don’t move here!!!

Finally, after about two weeks I finally got a response to the manager and they amended their mistake. Instead of the 200 dollar increase they wanted, they went with a 50 dollar increase for a year lease instead.
Also, I have been seeing a lot of the negative reviews on here complaining about high utilities. This property has a very uncommon way of charging for utilities. they determine them by how many people are living in the units and how many sq. ft. you have. It’s all in the leasing contract that many of these posters failed to read before signing. Chances are if you have 400 – 500 dollar electric bills, someone on your block has people living with them that are not on their leases, and you need to find out who it is and let the leasing office know. Keep calling every day until your issues are addressed. It worked for me.
As far as the power outage goes, while there was horrible planning involved, let me stress to everyone reading this that this was by no means the leasing agents fault. This was an issue with the parent company on the mainland. As irritating as it was, the management is doing everything they can to get us rebates and credits off our rent as an apology.
I would also like to stress how helpful Kiki was throughout this entire process. She was very understanding and despite my several grumpy phone calls (which I apologize for), she did what she could to have my issues resolved, and in this business, that is a rare quality.
Our issues have been resolved. If any current residents have questions send me a message. Kalaeloa Rental Homes is a quiet place to live, right next to a beach, with a great staff here. There have been a few bumps in the road but they can’t help you if you don’t say anything. Stay persistent with them and your issues will be resolved.

I wrote a review in Feb of 2014 but feel I should update my review since we are still dealing with them even though we haven’t lived there in almost a year and a half. From what I have read, the staff doesn’t read any of this but mostly I just want to inform others who are looking to rent. I would suggest finding another place but I know, from looking for other rentals, that pickings can be slim so if you do stay here at least read the posts so you know what to look for (Especially with those damn electricity bills).
1.) The day we went to the leasing office to inform them we wouldn’t be resigning another lease with they asked us why and we told them that the rent was too high and the persistent mouse problem that was being poorly handled. They asked us why we never contacted them about the mice. I told them we called about 6 times asking them to get rid of the mice. Three times they told us to lay out our own traps (which the mice ended up being wise to later on). Two times after that, they came out to lay their own traps (which we told them was pointless). The last time we called, they told us that all they can do is lay out more glue traps but if we wanted we could call the exterminator ourselves but we’d be covering the cost. We told them that that shouldn’t be our responsibility. Maintenance proceeded to tell us that the mice were probably coming to our house because they were doing work on an unoccupied apartment and that most likely the mice won’t be a problem when they are done (that just means other houses have a mouse problem they’re are ignoring). After telling the woman at the leasing office all this she said that we should have just called them and they would have paid for the exterminator to come. Excuse me! Each time we called about the mouse problem we went through the leasing department first to schedule the maintenance to come and always gave them about the mice, so you guys did know about it and at no point did you mention calling/​paying the exterminator.
2.) Our leasing contract ended at the end of March and we just received a «Final Notice» (a year and 5 months later) about a charge of $ 194.44 with no explanation of what the charge is for. Oh yeah, also, we never received any notice before today so I don’t see how this is our «Final Notice.» When we left we made sure that everything was done and paid for so I have no clue what this charge is about and I’m sure they don’t either. The never ending fun continues.
Happy Hunting.

OBVIOUSLY,
Everyone who read my review must’ve chuckled a little and called me stupid. This is an update:
I received my keys on 06/​09/​2015 & Did not manage to move in completely until 06/​27/​2015. They reel you in by explaining very vaguely that your electricity bill will be prorated and you will not need to pay a utility bill until your first or second months rent is due. DO NOT FALL FOR THIS. If they are talking you into moving in to anywhere in the ‘makai’ community you are going to be living in a pot basically where you are paying everyone else’s electricity bill because it’s by the number of bodies! Remember those dates above, being that we were ‘prorated’ for the month of June, I expected the bill to not be so high. Only to receive my bill LATE (so unprofessional) & it had the unruly price of $ 627.13 on it! How do I use $ 627.13 in electricity and water for the month of June if I already moved in completely at the ending of the MONTH! Please explain that to me! It is sad. Sad people, failure to explain further into detail about what their real thing is. Can’t wait for our lease to be DONE.
Everything would have been perfect if they had just explained that further. It’s like nobody needs to manage or budget their monthly bills /​money. We’re all just rich. SICK !

Omg i have no idea where to start. Well first everything was good the first month the appliances are old as hell but when the dryer went out the maintenance replaced it no problem. After the first month i noticed a smell coming from the vents i described as cat urine cause i smell it daily. There are cats roaming around and using the rocks by the house as a litter box so it smells horrible. So maintenance came every month at least 2 times a month changing out a air freshener in the main ac telling me they dont know where the smelk is coming from but call so they can change the freshener again. Well 6 months in the ac stops working and my brother opened the ac unit to find nothing but mold and the mold is in the vents too. I have aUK newborn baby and a son who developed bronchitis living there i was livid the only thing the staff did was break the lease with me and want me to continue paying them. Obviously the mold was there prior to me moving in so since i have the right documents and a good lawyer i have a great case but moving and having little ones and no help it was a struggle. All they care about is money, thats all they talked about throught this moving out process. Im so glad to be out but im not done with them yet!

Decent place to live, rent is high for what you get, but it’s Hawaii, so you get used to it.
Unfortunately, the maintenance division leaves a lot to be desired. From the incompetent office staff that «make» appointments and then loses the record of said appointment, to the poor communication when the maintenance staff do not show up on time. They call you to tell you your new appliance is ready to be installed and then they tell you it’s back ordered. Very disappointing overall.

Unfortunately, I have to agree with a lot of Unilocalers here. The new ownership will nickle and dime you. I just moved out of a unit and for my final inspection they charged me $ 90 because I forgot to wipe down the window sills (I offered to clean them right then and there but the maintenance guy doing the inspection wouldn’t let me) and charged for me repainting the entire home ’cause of smudges here and there that comes from living in the unit for 18 months. There were no pen marks, no gouges, no stains, no nail holes. Just smudges. In my book, that’s normal wear and tear.
The utility bills were ridiculous (also on par with what other Unilocalers are saying). Utility bills are «estimated». Forget about trying to conserve and keeping your electricity down. I minimized my AC use and I still had high bills. And the electricity meters for the individual homes are covered so a resident can’t even verify the meter readings to track consumption.
I relocated to another unit in mid-​April. My lease on my old unit didn’t end until May 26^th. We were not physically in the home since April 18^th… the AC was off, the water valves were shut… our consumption was minimal (to keep the refrig and water heater on) yet we were charged for a full month and half based on prior months of use. Now any other company would take a final meter reading and charge you based on that but not this one. So now I have to pay over $ 600 for utilities that I didn’t even consume. The utility rep said it was their policy. I responded it was not fair and if they can’t demonstrate that I actually consumed that, it was fraud. He said it’s fair ’cause they treat everyone the same. I replied, oh yeah, you just screw everyone.
Thankfully, now I live in a unit that has direct billing with HECO and no more «estimated» bills. My first electricity bill for half a month was $ 105.00 plus a $ 20 set up fee. My average «estimated» bill was $ 350… do the math, that’s a $ 140 difference.

I would give another zero star but I can’t. So the last month I turned off the breaker box and was still charged 181.00 for what I have no idea since I left on the 1^st and didn’t return until the 13 to turn in the keys. The accountant for this company is special. I haven degree in accounting and ran the numbers about 20 times give or take 3 and the numbers were wrong. Also if you want to pay utilities that do not show wattage used or any of that then rent from them. Also scrubbed the entire place and was still charged. I just paid them the amount that they wanted because I wanted to be done with them. Now I live in military housing and pay 2300 a month. Let me tell you running the a/​c here and there and having utilities included was wayyy worth it. This company is a bunch of embezzling crooks. I feel empathy for the rest of the renters that are currently under the hell contact of this company.

Poor
Waited 30 minutes for a shower for which I had an appointment. Saw staff leave. Checked the door, saw s sign stating all staff out of office Door later opened and they said they didn’t know I was there… Although 2 staff members spoke directly to me, but they didn’t know I was there?
If they care this little for me now snd can’t facilitate s showing; how bad would it be if I actually was locked into a lease .
Then they asked if I wanted to reschedule… Like I really want to come back for more poor service? Really ?
Wasted my time, gas and money.
Disappointing to say the least

We lived here in Kalaeloa Rental Homes for about a good 2 years. Within the two years people are right the price of rent goes sky rocketing but, we really didnt complain about that because they have alot of storage throughout the unit. When we first moved in I remember the Cable guy saying «Sistah you know this place is infested with rats yah?» I said Not, no way. It’s super clean and I’m sure it’s not that bad. I was just really happy we got a bigger place, Central A/​C, my kids are comfortable and everyone is happy. Well, the first two months of living there my son found a huge freakin rat on the bottom floor bathroom. I screamed, slammed the door and called maintenance. They came quickly and removed the live rat. Then, about 6 months later we went on a vacation for a few days we came home and we saw a huge rat in our upstairs hallway toilet. The tail was sooo long it was sticking out of the toilet as we slammed the toilet cover on it from not jumping out, and kept flushing the toilet continuously until it went down and we didnt use that toilet for a long time fear of thinking it will come right back up when your sitting on the toilet. Then, a month later there was a small crack on the base of the same toilet. I called maintenance but, they said it’s our problem to fix… Okay, so I went to go get a recycled base toilet and my husband replaced it. Well, we had to shut the water pipe for that toilet off for a day or two while we replace the base for the toilet. As soon as he turns on the water behind the toilet once we got the recycled base on. A huge rat comes gushing up with the water and my husband is literally holding the toilet seat down and continuously flushing the toilet like their is no tomorrow… So were good for about another 7 months and its August 2014 already. We start hearing strange noises coming from the walls at first I thought it was the neighbors dogs that they had in the house so I didnt think of anything. I would hear some scratching noises, some squirrming noise coming from the ceiling and I always kept looking up at the A/​C vent and think I’m just hearing things. The noise would go on early in the wee hour mornings and sometimes during the day. It wasn’t until ending of September I started noticing my fruits/​veggies/​snacks that was on the counter covered were being eaten. So I thought it was my kids just eating the fruits/​veggies/​snacks and leaving the mess. I would get upset with them and they would say «Mom, that’s not us» and then one morning I came downstairs to make my coffee and I saw a HUGE rat on my kitchen counter. I screamed like there was no tomorrow, my husband came running down trying to get it but, those buggers are soo freakin smart they went behind our washer machine and literally squeezed their bodies through those small tiny pipes and pufff there gone. I was going hysterical. Within a month and half we probably had at least 12 to 15 rats come through our house, the most I had ever seen. We’ve caught almost about 10 rats in our house and maintenance took away maybe about 2 or 3 from our house. I called the property management office every single day. They place their rat traps all over our laundry area because I wasn’t sure where these rats were coming from. Brandy, poor thing I know she is the middle person between us, the tenants and the Property Manager. She had to deal with my phone calls every day. She would tell me «We had our maintenance person and pest control guy come to inspect the unit and found no activity» I was almost like wondering if I was losing it in my mind. Then, the noise I heard in the ceilings started getting more louder and I can literally hear the scratching but, then again I thought it was the neighbor dog. Till one day I seen the neighbor’s dog tied up outside and I heard the same noises. I picked up the phone and was crying on the phone … I had enough of this! I said to Brandy «The rats are in our ceiling you guys need to come NOW, NOW!» They came, they placed traps and Brandy called me back that day after I dug out of the house, petrified and scared to go back in. She said «Ohhh there was no activity or any kind of rat droppings up in the ceiling but, we will monitor it for a few days and get back to you!» Well, the weekend came my husband brought me back home and there was a horrifying smell throughout the whole house and in the Central A/​C I had to open up all the windows and place a bowl of vinegar with fresh lemons in the microwave to try and kill the smell. The smell was soooo bad I threw up because my stomach couldnt take the smell. Brandy calls me & says «Oh theres no activity in the ceiling» not knowing my husband was home when the maintenance guys came to check on the traps in the ceiling and found 3 dead rats. So if you really want to live here be prepared for a rude awakening of rats. I havent yet contacted OSHA and made a complaint with the state yet about Kalaeloa but, will soon. NOW YOU KNOW…

The good about living at Kalaeloa is that you won’t find any it’s a great location to get away from the city. Not too far from the beaches like white plains & Nimitz beach. Also, it’s big enough even just for a family of 3. Private back yard. Maintenance are always able to fix house problem upon appointment set with the leasing office. Pest control.
And the bad about living at Kalaeloa the price rates are outrageously high and also go up higher when you extend your lease. Power is never precise and always fluctuates. It really can sky rocket to $ 500+. Bad case of mice problems if you’re living on the Kaimana side due to the open field. Open car garage that is not closed in making it a invitation to thieves. Our house was hit twice where someone stole my girls bike out of our garage and someone tried to pry open my husband’s car door. And the office does little to nothing to warn or protect the residence. Yeah, there’s a security, but don’t count on them. They barely do their routes and park and sleep on most nights. Appliances are really outdated.