Young Laundry and Dry Cleaning

Went in for a price check and the lady at the front asked me in a very rude way, «What? What do you need?!» I was shocked because that was the first time I went in there and I was immediately given such bad customer service. I didn’t even want to ask anything anymore right after that and just walked out.
So forget it. I’ll take my business somewhere else, you cranky workers. I wouldn’t be surprise if their business close down in the very near future.

I took a woolen tartan plaid scarf from England that belonged to my deceased mother, and these folks took more that a month to admit they lost it! When the say «we will call you» don’t believe a word of it. They gave me a claim form but I don’t hold out much hope for ever seeing any money out of it. Why? Because the said we will call you! Avoid this place like the plague.

I took my authentic Dallas Cowboy jersey to be cleaned. Their manager told me not to dry clean it because it would ruin the jerseys printing, that they would launder it. When I went to pick it up the white printing was ruined! When I repeated the conversation I had with her she lied and said she didn’t say that. When I insisted because I explained I would haven’t left my jersey there knowing it would be ruined she had the nerve to say «whatever»! I spoke with her supervisor Geri and she commenced to tell me that the label says not to dry clean. I again repeated what her manager said regarding laundering it and she said it would have been ruined anyway so I should call the place I got it from and ask them to replace it. I cannot believe it, these people tell me how they are going to clean and protect my jersey from damage. Damage it themselves and have the nerve to not only charge me but tell me to take it up with the seller of the jersey. I am considering a small claims suit and definitely contacting the BB of Hawaii.

I recently moved back to Hawaii and was trying to locate a dry cleaners near my work in Kapolei. I usually like to drop my clothes off on Friday mornings before work, well not at this place since they don’t open until 9am. I went after work on a Friday and was told my clothes wouldn’t be ready for pick up until Tuesday afternoon. I wasn’t about to wait for 5 days to get back two pairs of slacks and a blouse, so I left. The lady behind the counter was a bit rude when I told her I needed my clothes sooner. Considering all the negative reviews I just read, I’m glad I left. I ended up going to Aloha Cleaners in Waipahu, very nice gentleman who works the counter. I went in the morning and could of had my clothes back the same day.

HORRIBLE. DON’T BRING YOUR DRY CLEANING HERE. Brought my tailored suit here to dry clean it for a medical school interview. When I got it back, it was WRINKLED. It looked worse AFTER I dry cleaned it. Don’t make the mistake of bringing your clothes here.

UPDATE: One Click Cleaners continues to be my goto for Laundry service in Kapolei. They closed down their route for a couple of weeks recently forcing customers to use this Youngs the only game in town in Kapolei… HORRIBLE. My wife took 4 of my Tommy Bahamas shirts and every single one of them came back wrinkled– like they’d maybe just ironed them not even cleaned them (and by ironed I mean ‘half’ ironed). I couldn’t even put them on without them looking like they’d been in the bottom of my clothes hamper. Seriously… And they charged $ 10/​shirt! I was so over it I didn’t even bother going back to this place. It’s a lesson in futility. Fortunately One Click Cleaners has resurrected their Kapolei/​Ewa route!!! Wednesday’s only drop off and pickup and a $ 30 min… SOLD– it’s service with a smile and my laundry is waiting for me every week. Seriously, check them out… I think Youngs service was so bad the uproar that was created by them caused One Click to reconsider… Either way, don’t waste your time even setting your foot in the door at Youngs Kapolei. If you do, consider yourself warned. Wait until Wednesday and have your laundry hand delivered by One Click Cleaners. You won’t regret it! And according to Unilocal I just wrote the pants off this review. Booya!

That’s very clear what I want, but they still cut off my original hem, 4 pants all news Armani over $ 1,000,but they spend me over two weeks and a big boss tell me, that’s my mistake, I just want to say what a Fxxk, that store will closed soon, I will find a lawyer. Do not go there trust me!

Terrible!!! I flew from San Diego to Oahu for my brother’s military promotion. Being in the military myself, I brought my uniform. From the airport, I immediately came to this cleaners and asked for a dry clean and military press of my «Summer White» Navy uniform. Today I returned to find my uniform was NOT clean (in fact it had more spots than what I dropped it off with) and WAS NOT pressed!?! What the hell?!? I refused to pay (they offered 30% off… are you kidding?) and am now SCRAMBLing to get my uniform presentable by tomorrow.
Thanks for WASTING my time Young’s.

If zero was an option I would easily select that. This business has no idea what customer service is and obviously has zero desire to respond and repair the bad state of business. The lady at the front is rude and offers the basic, bare minimum when asked questions. The prices are insane, especially considering the service. No thanks– times ten.

I always try to find the best in any business. Point of fact, I have never written an absolutely terrible review. But, I truly have nothing positive to say about this place. I brought in 4 items: 2 silk shirts, a pair of shorts, and a dress. The dress already looked fine, but my wife wanted me to have it cleaned anyway. The 2 shirts are relatively new; worn 4 times between the 2 of them. The shorts are my favorite and I’ve taken them hiking on numerous occsssions.
So, I had a few sweat marks on the shirts and a minor dirt mark on one of them from when it rubbed up against my car. The pants had dirt marks on the back from use. Now without belaboring the point, the shirts came back pressed, but with all the sweat marks and dirt. The pants look as though they did nothing. The dress was clean already, in my opinion, so no damage there.
I’m beyond disappointed. I could have washed and ironed my clothes myself and saved $ 39. Yup, $ 39 for 4 pieces. Apparently I also got a $ 12 discount for being a first time customer. Well thank you very much, because there will not be a second time.
As far as customer service, I wouldn’t say they were rude, but I do think my presence was an annoyance to their routine.
On another note, I dropped the clothes off on Monday with what was supposed to be a Wednesday pickup after 2 PM. When I arrived on Wednesday, I was informed that I was a day early; My pickup was Thursday: going to have to call them out on that one. Definitely not the agreed upon time. So, I actually had to visit their fine establishment twice to pay $ 39 for my clothes to not be cleaned: except the dress which was really not needing cleaning.
I don’t wish ill will on anybody, but sometimes I just wish a place would close down to save others from the pain I experienced.
By the way, my order number was 04 – 455 866 in case the folks there even care that they do a shoddy job and want to make sure I’m a real customer.
Now don’t believe me with just my words. A picture of the stains and uncleaned shorts is included.

Bad customer service! The lady at the counter was rude and seemed liked she hated her job. What a shame that I now have to drive out of my home town to have my dry cleaning done.

Awful service! They once made me look through the whole rack of clothes to find my pants. Never go here unless you have extra time you want to waste!

Run far far away from this HORRIBLE «establishment.» They charged me almost $ 60 for 3 garments — 2 strapless dresses and 1 over coat. The black strapless dress came back to me with HAIR on it. I had to have them re-​do the other dress and coat because it looked like neither of them had been cleaned. The second time I went to pick up my clothing, the dress has been RUINED. The stain is gone, but there are now BLEACH SPOTS all over it! There is no way to salvage it. The stain on the coat is STILL THERE and I was able to clean it off myself with my thumb nail. I’m so upset I had to pay for this. This was supposed to be my Easter dress, and now it’s completely ruined. I feel sick even giving them a single star.

Cost for service doesn’t make sense. Took some pants, shirts and blouses. With 25% id card discount, total charge still comes to an avg of $ 11 per item. It makes more sense to buy new clothing, donate the old and take the write off! One blouse had ketchup stain on it, stains still present after service. If they can’t get it out, who can and what’s the point of dry cleaning? Took in some linen drapes. They don’t do drapes. What is the difference between linen pants and linen drapes in the world of dry cleaning? Same fabric. This is an expensive ironing service, as far as I tell.

Poor dry cleaning quality. Some of my clothes had white starch residue and permanent creases down the middle.
And they wouldn’t take my 30% coupon from the Entertainment book. The employee said the coupon needs to be turned in when you drop off the clothes, not after. Does it really matter?
Junk customer service.
Forgetaboutit!

Wish I didn’t have to give any stars. I dropped a comforter off and I was told that it would take 7 – 10 days. I was hesitant to wait that long, but decided to leave it since I was going off island for a few days. I picked up the comforter yesterday and it was sealed in an opaque wrapper. I took it home and opened it and was upset to see that the comforter looked and smelled exactly like it did when I dropped it off. I returned to the store the next morning to let them know. I showed the lady the stains and she just kept saying «we cleaned it, we cleaned it». They did not offer to refund my money or try to reclean it. Don’t be lured in by the coupons. Place is overpriced and if that is how they clean then you are better off doing it yourself.
I WILL NEVER USE THIS PLACE AGAIN!