Cinemark 19 and XD

This theater is very nice. The staff keeps it clean, lines for food can get a little long on weekends. They should also have more service Windows open outside. But will not stop us from coming here. Oh yea, the chairs are amazing the recline and are leather.

Love the new seats but disappointed tonight when we had to stand in line with the cold wind only to get up to the window to only be told that our movie was sold out! With all the fancy technology these days, why can’t sold out movies be displayed or color coded up on the digital board so our time isn’t wasted?

The update that I have been waiting for!!! The seat are assigned, finally! 2016 has arrived and this is MY theater (I say that because I live less than five minutes away)! The seats recline and they sell booze… BUT (and this is a big but) they only let you buy 1 drink at a time with some sort of wristband to keep tally of your drinks. Really? Dumbest thing I have ever seen. I go to the movies with my boyfriend yet both of us have to stand in line to get a drink… no thanks. Two stars lost because the alcohol policy is for children and not adults that want to buy two drinks (one for me and one for my boyfriend) for 1 movie. The seating arrangement is key and the seats are the icing on the cake. They do always have one butter dispenser always out of commission and I cannot eat popcorn without it coated with diabetic butter, fix the butter things and next time I come there will be cartwheels! Love it here though, enjoy my theater and your welcome!

We came early to get the seats we wanted only to learn that they now have assigned seating. The only seats we could get for the next four showings was all the way up front where you can’t see the whole screen. Looking up so close that you miss parts of the movie has ruined our experience. I am so disappointed especially since I called them yesterday asking a multitude of questions and they did not tell me that seats are now assigned. I will not come back here again. I’m not sure the manager even cared when I told him that he had lost my family’s business. I wonder if he will even inform his district manager as I requested. How sad and disappointing

While it is nice that they have upgraded the seating, the minute we walked through the entry, the theater smells dirty. This was around 12:30 pm. There was popcorn on the floor everywhere, employees standing around doing nothing, not one person with a broom. Our movie was in Theater 5 and we simply followed the disgusting popcorn trail to get there. This just reconfirms why we prefer to to go down to Sundance where it is clean and it does not smell bad. cinemark Katy is consistently dirty and disgusting.

First, if you haven’t been to this Cinemark in awhile, they have upgraded their theaters with nice leather reclining chairs! They are very comfortable and enhances the movie experience. Secondly, we went to see a movie today and my daughter started feeling bad when the movie started. So, my wife found the manager and he refunded our money without hesitation or question. Great customer service. If you haven’t been to this Cinemark in awhile, give them a try again.

The have assigned seating with wide leather seats! Wow! Parking is well lit and the hallways are clean.

Unfortunately, I wasn’t able to write a review pre-​fancy seating. I’ve been comming to Cinemark 19 since I moved to Katy. It’s always been a good size and a distance from my house. But since I moved everything changed so quickly.
Begining from their staff at the ticket sales, they are very much obsolete within themselves. If upgrades had to be made it should have been in adding more self serving ticket dispensers. It used to be one could ask for a recommendation on a movie or get help with times. But now ever since they upgraded both seats and employees their workers seem to care less.
The seats sell out faster now that they’ve replaced them with luxury sofas. And while it’s a nice addition, personally I hate it. I wish I had the old seats if it ment a good seat at the movies. Usually all their 20+ seats sell out leaving only front isle… And now seats are assigned!
Additionally while it seems they’ve hired more people– the lines for popcorn and drinks are still epic long. Never more than 2 people attending to customers.
I miss the good old days. Nevertheless the theater is trying to appeal to the public with drinks and a better ambiance. Good for them.

I’ve always gone to Cinemark because it just down the street and convenient. I went yesterday and was pleasantly surprised to see they have new seats! The most comfortable reclining chairs. Much more comfortable than any others and big. Now I can’t wait to go back.

When it comes to movie theaters, I generally prefer AMC, then Regal over Cinemark. Both have rewards programs where Cinemark doesn’t, and many AMC’s now have comfortable reclining seats. However, since they’ve remodeled this Cinemark, they’ve really stepped their game up.
Previously the theater had the regular stadium seating. Cinemark recently installed the reclining seats in this theater. The seats are plush and comfortable. They don’t recline as much as the new AMC seats, but they’re still good nonetheless. I like having reserved seating now. The concessions are typical for a movie theater, which is adequate. The lobby area is dimly lit and needs an overhaul, but I’m glad they focused on the actual movie theaters first. Customer service is decent, what you’d expect from a chain movie theater. Parking is decent as well. Overall, the movie watching experience is more enjoyable. Right now, this Cinemark is the best movie theater in Katy. Your move, AMC!

Kudos to Cinemark for the cleanup and upgrade to reserved very nice seating (similar to Sundance)! December Update, well the smell of burned popcorn and the messy floors made it less enjoyable for this visit…

Every Tuesday so far this summer has been discount day! Only $ 5.50 per ticket. Can’t beat that deal. The theater is very clean.

I went to see Jurassic World here recently. I don’t know what they changed, but the popcorn has really gone down hill. It tastes terrible. The hot dogs continue to shrink and don’t taste very good. Somehow even the Dr. Pepper tasted bad. I was so happy they finally included it for the beverages. We pay so much money for concessions and we get bottom of the nasty barrel quality.
Customer service is terrible as well. I simply don’t understand how so many employees could hate their jobs and the public so much.

Christian alba! Best usher ever: D Gabriel is the best concessionist! So handsome!!! Taylor is cool. Tip them well!

Ever heard of air conditioning?!! It was in the 80s in there, I know because when we got outside the theatre it was 82 (car thermometer) and it felt cooler vs inside even though it was more humid out, wow! And this is not the first time here btw, that’s why I wrote this. Worst of all my wife nearly went into labor & we had to leave early, it was so bad for her. Should’ve complained but this review should be more effective. I understand a/​c goes out sometimes, but several times over past year? and we don’t see movies that often so how many times does it really break? At least if it’s too cold we can put on a jacket, when it’s too hot you can’t take off clothes. Also poor sound in standard theatres and very dirty, plus unfriendly staff. Honestly this stuff doesn’t bother me much, but you people have my wife to satisfy so one star is worthy, let’s hope she’ll want to even come back here not last straw.

Not bad. There is nothing special from other theaters except for the fact that their small ($ 4.25) is actually a small cup. This makes it not so worth it since most of it is ice but I do support an establishment that isn’t adding to America’s obesity by serving only 64 oz «smalls». Well done cinemark. Well done. The theater is on the smaller side since it’s older.

Basic movie theater really. Prices are pretty normal and of course super high prices on anything other than tickets. Plus side is they serve alcohol now ($ 6.00 for a twisted tea (which i reccomend you dont try)) but other than that nothing special. Theater screens and seats are decent and so is the sound system. (Saw Insidious 3 and nearly pissed my pants). Not the best and not the worst.

When we arrived, there were four employees (apparently including a manager, from his more formal dress) standing directly behind the young man taking tickets, munching on the pizza one was holding. When we took our seats in the theater, there was popcorn and trash on the floor. Instead of standing around in the public area eating, perhaps they could have swept the floor. Not a good impression.

Not really of fan of this place, i think because its older it seems like its not really upkept… I prefer AMC20 in katy mills…

Is it dark and dingy? Yes! Do your shoes stick to the floor? Yes! Is it cold as heck in the winter? You better believe it! But seriously all can be forgiven if you come for the Early Bird rate (first showing of a movie any given day).
$ 5.50? Heck yeah I want it! Bring a sweater and wear shoes you don’t mind getting funky, lol.