Express Oil Change & Tire Engineers

I was impressed at the professionalism with this company. They got me in and out fast and did a great job. The price was not the cheapest, but I don’t mind paying for a little peace of mind and good service. My pickup is due soon for an oil change and I will be back. Good work you guys!

The only place I take my vehicles for regular service. I put 30k mi/​yr on my vehicle for work, so I’m in about once a month. Very friendly staff. Have also had maintenance work done (at ~70% of dealer price), state inspection, tire rotation. Had one MINOR misunderstanding once and it was immediately rectified to my satisfaction. No complaints. You can trust them here.

Came here today at 10am. Had a slow tire leak and I drove up. Was greeted nice and promptly. Service took a quick 30 min and the staff was so nice. Nail in my tire cost $ 27. Will come again!

I’ve been to this place several times, but only checked in once (my bad). This place is awesome… fast…very detailed… and they only do what you ask and don’t try to tell you your air filter needs to be replaced… even if you know you just replaced it. Plus I love how they do a little safety check after the work is completed. I would recommend this place to any and everyone.

These guys are great. My ’02 suburban has almost 300k miles and these guys are a big reason it’s still on the road. I love that they only make recommendations on the work that is needed and not always trying to up sell.

I have never known a Service Center to work on your car without authorization. I went in originally to get my tires checked and asked what the cost was for a check up, I was told no fee.
They checked my car called me up and stated I had to pay for a patched tire that I was not told would be done to my car. I will not be returning you do not just service a car without giving notice I could have had that work done elsewhere at a cheaper rate.

I thought I needed my car inspected, so I drove down Mason. This one caught my eye because it looked very clean and not busy. I parked my car, and a technician came right up to my window. I got my daughter out to go wait. They were on it right away and were very friendly. Turns out in TX you don’t have to get a brand new car inspected every year. They let me know, and they didn’t charge me for my blunder! I thought that was incredibly nice. I’ll be taking my car back here in the future.

I’ve never had an issue with this place. Amazing service, affordable prices, and very polite employees!

Convenient. Affordable. Nice. Clean. What’s not to love?!? $ 5 OFF on Ladies Day (Tuesday)
This is my go-​to place to care for my aging 2005 Chevy Classic.

Fast, professional, and courteous. Got the job done right without all of the upsell pressure like the other guys. I would be a regular if I lived here. Would recommend to others.

My wife and I pulled in one day to try them
out. We loved the stay in your car option. Very courteous and professional group who really take care in what they do and treat customers with respect; they make recommendations but are not pushy. They are our go to place from now on. When do you actually enjoy getting your oil changed? I really appreciate that they show you the oil dipstick with the new oil added to the correct level!

This has been my 2^nd time here to get an oil change. I remembered the first time I came here, they were very quick… sign says 10 min oil change! I didn’t remember too much from the first time but they must have been memorable for me to come back.
Had my oil change done in about 10 – 15 min and said my air filter needed to be changed. I told them my husband would change it for me. I really like that these guys are honest and aren’t pushy like other places who try to take advantage of a girl. They are respectful, ask you if you want some water, and make sure everything is ok with your car like checking your headlights, signals, horn, etc. I will be a regular from now on! Sincere people always gets an A in my book!

I’ve been to these guys a few times and they really are the best group of people you could ask for. They are always friendly and super helpful. I haven’t noticed any increase or abnormally high prices for anything like a few of the other posts have stated. They even came out and changed my flat tire in a parking lot. Great service. Great armosphere. Wonderful attitudes from all the employees. I will always come to this location for any services they offer that I need. I truly can not recommend them enough or speak high enough of this place.

I visited the Service Center portion of this business recently (not the Oil Change) to have them investigate a rough idle. I really wanted to like this place, but my experience was a mixed bag and they did not meet my expectations.
Short Version:
The good:
— welcoming and friendly
— very clean
— fast
The bad:
— inability to communicate which services will be performed
— overstatement of services that will be performed
— silly (but typical?) markup on parts
Long Version:
I was greeted by the manager, Terrell Klimek right as I got out of my vehicle and felt very welcomed. I explained to Terrell some automotive issues I have been experiencing recently and that I would like his shop to check them out. I indicated, and Terrell agreed, that some of the symptoms could be related to the vacuum system, and he indicated that they would check out everything. I agreed to a $ 42.50 multi-​point inspection to root out the cause of the symptoms.
When I came back to pick up the vehicle, Terrell indicated that his technician found a potential cause of the symptoms with a level 1 diagnostic on the computer system. The potential cause of the issue (a faulty oil switch) sounded reasonable, but I asked whether the vacuum system was tested and Terrell replied in the affirmative. When I asked what all was included in the multi-​point inspection, Terrell evaded a direct answer and replied that the $ 42.50 was the cost of the level 1 diagnostic. I asked to speak to the technician about his diagnosis. With Terrell present, the technician indicated that he did not check the vacuum system or anything other than the level 1 computer diagnostic. So apparently a multi-​point inspection is not a multi-​point inspection and «Yes, we checked the vacuum system» means «No, not really.» o₀
The cost of fixing the issue would be $ 181.99 for parts and $ 0 for labor after paying for the level 1 diagnostic. This doesn’t seem too bad until you find the cost of the OEM part is $ 68 and the Express Oil Change & Service Center cost matrix specifies +166% markup. Thanks, but I’ll order the part and install it myself. o₀!
Anyway, I’m glad they can diagnose a problem, but they’ve really got to do a better job communicating what services they will perform and which services they won’t. Overstating your service and then falling short of customer expectations is not bueno.

As a favor to my Mom when I was visiting her, I took her car for an oil change. I was in a rush and wanted a quick oil change. These guys were super efficient (Lance & David I think). I was in & out in about 10 – 15 minutes, with an oil change + new air filter. Its basically a drive-​thru oil-​change — i didn’t even need to get out of the car! That said, they also have a full service center, I plan on taking my car back next time it needs a full service, one of the main reasons is that I feel confident they are putting new replacements in my car. For example, when I needed the new air filter, David took out my old one, showed me it, and then showed me the new one he was putting in… this way, there’s no question or reservations of whether they really changed anything! Aside from anything else the staff were super polite & friendly — exactly the way it should be! Also, they gave me a $ 5 discount without me even having to ask!