Members Choice Credit Union

I love my bank!!! But please fix the ATM MACHINE!!! This is the second time I go use the ATM and it is not working properly!!! It is a big inconvenience for everyone that uses the ATM after business hours.

I’ve been banking with members choice for just over 7 years. everything was great until two weeks ago. my transmission went out. I had to liquidate assets and transfer money in order to pay for it. I caught a ride across town to pick up my car and try to pay for it. first I use my debit card, didn’t work. then a check still declined. so I call members choice only to be told there is a limit to how much money I can spend in a day and since it’s 5 and after hours they can’t help me. spending over 2k to fix my car that I’m still paying off shouldn’t be any more painful than it already is.
last week after work I go run some errands. when I swipe my card I am told that the card is flagged as fraud. members choice deactivated my card without notifying me. luckily I wasn’t across town and needing to get gas. when i called they said they would rush deliver me a new card in time for me to go out of town for the weekend. I did not receive that card at all. I did however locate the card they had initially sent me a month ago so I tried to activate it. no such luck. so now I need to buy groceries for the week and put gas in my car to get to work and can’t access my money.
the right hand doesn’t know what the left hand is doing. and if you need assistance after hours in most cases your out of luck. get it together members choice. I’m currently finding a new bank.

We’ve been members of this credit union for about 4 years now. The fees for our account and services are great! By great I mean usually non existent. I have had a few problems with the bank that keeps me from giving a five star rating. Several times our debit cards have stopped working. There has been money in the account, just technical glitch that has everyone’s cards shut off for a day or two. This happened once leaving both of our cards off for the entire weekend, causing us to have to reschedule plans because we had no access to our money. The bank did nothing by way of apology. Also there are several incompetent tellers with attitude that are employed there. If I need to go inside the bank I try to use one of the older ladies or a man to help with my transactions. This strategy has worked well for me so far. Overall, I still use this bank because I have not found one with lower account fees.

I love Member’s Choice Credit Union. The employees are very friendly. The checking account is free and online banking is available. Fees compared to the big banks are very low. Business accounts are also available. Cookies are at my branch in Katy everyday.

There are much better credit unions out there. Find one and go there… stay away from this place unless you enjoy being frustrated half of your visits. I banked at MCCU for 7 years and finally after countless issues and problems I have left. I waited and hoped they would get it together but it never happened. In fact it has gotten worse. Sad… Texas Dow Employee Credit Union is also located in KATY and will take Katy residents regardless of employer.

I am only giving one star because I have to. I went in to open an account here. I have a small business that I was going to close but decided not too. I have ONE customer so I asked the rep should I open a business account. She said I didn’t need to because the checks say pay to the order of MY NAME and the business. I have been depositing the checks for 5 MONTHS and today I was told sorry you can’t anymore. I talked to the CEO Steve Gillman and he sided with Jessica Segura the manager. It is not even about the money it is about customer service. If I opened an account based what the Rep of MCCU told me why am I being turned away after 5 months of depositing the checks! RUN AWAY LOOK AT THE OTHER REVIEWS AND DO NOT USE THIS BANK!!!

Worse experinse sold the car run me around for two days now telling me take another week to get my check never saw anything like that
Customer has a car + title already transfer but take them one week to make sure title transfer is legit when i send them the Dnv paper work said title transferred and paid for it

They are pretty incompetent. I’ve had nothing but bad experiences there. When I tried to open an account. The lady handling the account rushed through the process and asked if I could come back because she wanted to cut out early to talk with her co workers before a shareholder meeting after I had waited for a long time to speak with her.

521 W. Grand Parkway South @ Peek
Katy, TX 77 494
Customer service at this location is awful. I stood there for 15 minutes, not even one idiot looked up and said hello, or they will with us shortly or nothing. It wasn’t even lunch time, it was around 10:30am.
Don’t go to this location if you can help it. HORRIBLE!!!

Member’s Choice Credit Union has been a nightmare to work with! They do not honor offers and promotions that were promised to recruit members or new accounts. The incompetent staff sends customers on a run around to avoid losing accounts. Specifically speaking, they held $ 1,500 for more than EIGHT MONTHS and sold our credit card account without notifying us in any way. They’re locations are inconvenient and fees are higher than advertised. It has been a disaster and today, when we asked to speak with the manager, she spoke to us THROUGH their customer service, not directly. We closed all accounts — AVOID THIS CREDIT UNION AT ALL COSTS!

When we opened our account, they put a 7-​day hold on our funds. I had to go back after the 7 days because they forgot to activate my debit card. They don’t allow moms to cash their minor children’s checks. In order to cash minor children’s checks, they each have to have their own savings accounts. We showed up at 4:00 (after school got out) to open their accounts & they wouldn’t open them because they close at 5:00 (Fry & Katy-​Gaston branch). It takes an hour per child’s account. Then I was told I could open them on-​line. Not true! Minor savings have to be opened in person. Who has three hours to have three savings opened just so our children can cash checks they receive from out-​of-​town family? Ridiculous.

Decided on this credit union when our big bank started hitting us with ridiculous fees. Nickel and dimeing us to death got to be more than we were willin to deal with.
I did a little research on Credit Unions in the Katy area and what sold us on this One was thier «Kasasa Checking» account it’s the only one I know that gives a free interest bearing checking and savings account. By free there are certain terms you have to maintain (10+ debit transactions per month, 1 direct deposit, etc) the terms were not outside of what I normally do bank wise.
They have an app that allows us to see transactions immediately and make transfers. So we didn’t miss anything by makin the switch other than keeping more of our own money in our account.

As I was reminded by Elite Unilocaler Adrianne H., I forgot to mention one thing about this business. They provide cookies on Saturdays, which is awesome. Also, they have a crazy amount of suckers, dum dums to be exact, located all throughout the building everyday.