My Oreck Store

I dropped my vacuum off in Dec to have the power cord replaced. Was told it would take 7 – 10 days. Called a month later was told it wasn’t ready yet. Called again in Feb and was told they didn’t know when it would be ready. Told them I wanted a refund and they could keep my vacuum. Still haven’t heard back from them. Horrible service. Will never trust them with a vacuum cleaner again.

I like Oreck vacuums but I do not like this particular store. First of all, if you want an Oreck, buy it online and get a better price, no sales tax, and free shipping. I love my red commercial upright and orbiter — both purchased online. I went in the the Fry Road Oreck store to buy a bonnet for my Orbiter. As I waited in line, I watched the sales clerk completely hose the lady in front of me. She brought in her older model XL upright for a «tune-​up.» The clerk unzips the bag on her upright and claims that the outer bag is «contaminated» and must be replaced. He then proceeds to charge her an exorbitant price to install a new outer bag. By the time he was finished scamming her, her bill was over $ 120. She could have purchased a new commercial Oreck online for $ 180, free shipping, no tax. She should have simply placed the bag in the washing machine and let it air dry. It’s not rocket science to change a belt! Yet, they ship the vacuums off and it takes at least a week to get the vacuum back.