North Houston Veterinary Specialists – Katy

Dr. Aziz and staff were amazing!!! I brought my 8 week old American Bulldog Philly in after he had digested a cleaning chemical. Philly was not well at all he had a ⁵⁰⁄₅₀ chance of surviving and thanks to the prompt care and knowledge from the staff at NHVS Philly pulled through! I owe them tremendously for taking care of my baby!

NHVS-​Katy were wonderful to me during a very difficult experience. I had to take my geriatric cat for euthanasia; I called and they got me right in. They were experienced, kind, efficient and expedient. They offered me ALL the time I wanted with my dying baby, and were extremely reasonably priced.
And although this was my first and only visit, they sent a beautiful Sympathy card, signed by the entire office staff. Can’t thank them and recommend them, enough! Thank you, NHVS!
Kristy Manes

I had a good experience with my dog and the Drs at NHVS. I wish I had the name on me of the dr that treated my dog but she was great. She kept me updated, knew exactly what my dog needed coming from my vets office were my dog was getting septic from an infection. The facility was clean and people will helpful. One particular Asian lady working the front seemed to be doing everything and running circles around everyone else.

When considering North Houston Veterinary Specialists — Katy for your pet’s next ER visit, please consider this:
My cat came home today from an emergency spay that she had on Saturday (which, by the way, cost $ 3200. This is nearly 7x the amount a normal spay costs). I went to work and came home and immediately went to give her her dosage of pain medication for the night.
While I was with her, my parents’ dog god ahold of the bottle and chewed it up. We immediately called the NHVS Katy and told them the situation. The secretary, or incompetent vet tech (whatever her job may be), Michelle lollygagged around on the phone instead of checking the chart or speaking with the vet or surgeon on call. We calmly asked her to find the amount that they put in the bottles (by the way, they don’t keep track of how much of a controlled substance they give to clients, they just «think it’s around 10mL per bottle [I filled the bottle to the line it was filled to previously and got somewhere between 11 and 13mL out]), and she began getting an attitude with us. In response, my anxious and worried parents responded with the same attitude.
Lovely Michelle then began yelling at us about how she didn’t like to be treated «like this» («this» being, I can only guess, the way she treats people are in genuine fear for a family members’ life). She proceeded to yell at us and because the phone was on speaker phone, I heard the entire thing.
I work in a vet’s office. I am simultaneously secretary, tech, and janitor. I know what bad attitudes look like, and I know that there are many reasons that bad attitudes from clients exist — when a client is in the middle of a crisis, their cool is not being kept and that is o k a y. They are worried. They would like, and are entitled to, the utmost quality of care and recognition that the crisis they are going through is a big deal and matters. Michelle did not talk to us this way. Michelle proceeded to act like a snotty 16 year old in a fight with her friend. Michelle was very rude and condescending.
I then got on the phone and explained to Michelle that I, too, work in a vet’s office and, yes, I do know what it is like to deal with frenzied owners, but that gives you no right to talk to someone the way she was talking to my parents. I then told her she might think about doing her job better.
My mom then accidentally called back (she was trying to call ASPCA Poison Control), and Michelle answered in a very calm and collective way. She explained that she was GOING to get to the surgeon, but we were just talking to her in such a rude and awful way that she didn’t want to.
That’s the kind of care you will receive from NHVS. A wildly overcharged bill, an incompetent staff that does not keep track of their dispensing of controlled pain medication, secretaries that don’t know how to read a chart or get a surgeon’s attention, and a secretary with the attitude of a 5 year old that would rather let your dog potentially die of a drug overdose than buck up and get over somebody yelling at her for being rude to them.
In the vet industry, and in any industry, you NEVER get an attitude with a client that is angry. You calmly do what they ask in order to appease them and calm their fears. Even if YOU as a tech or vet understand the problem is not huge, the client does not. You make them feel okay. You make them feel important and listened to, because to them, their family members’ life is at stake.