Bar-King Dog Kennel

I have taken my dogs to Barking-​Dog Kennels in the past and it has been a very good experience. I used to deal with Amber and she was such a very nice, sweet, polite young gal. I took my dog in on April 13, 2016 only to discover that Amber was gone and in her place they had a disgruntled, new groomer that is not a happy person and knows absolutely nothing about customer service or being a good representative for Sarah’s business. This gal has an obvious chip on her shoulder and has a major attitude.
Her attitude screamed that she was VERY annoyed by the previous groomer’s rates. She was upset when she read the previous notes Amber left from the previous grooming of one of my dogs. No tact, no finesse, no diplomacy and NO CUSTOMER SERVICE what so ever! A very POOR representative for the business. She spoke to me in a very disrespectful manner. It was obvious that she was upset by the rate Amber was charging in the past. BUT there is a way to discuss pricing increases without being disrespectful to a paying client. We all understand business, I made no mention of the pricing rather she was the one that got upset and quickly informed me that NO WAY WOULD I GET THE PREVIOUS RATE, it was her attitude and her tone that was most annoying! I had to stop her and tell her not to speak to me in this manner.
I spoke to the owner only to discover that this poor woman is being held hostage by this disrespectful individual. She mentioned that others have had difficulties with her personality. I feel so sorry for the co-worker’s that are being subjected to this unhappy person that spews negativity. I would like to continue to patronize this business but I am not accustomed to having an employee talking to me disrespectfully. I told the owner if you get a new groomer call me.
I’m sorry to say but this one DISRESPECTFUL Employee will tarnish the name of this business. It’s a very sad state of affairs when everyone else at the business is so pleasant and polite, except this rotten apple. Will I go back… maybe someday when they get a new groomer. So sad to see that an owner is being held hostage and is having her business impacted by a very poor employee. You need to get a new groomer.

The staff and facilities here are excellent! This review is based on using Bar King Kennel for almost 10 years. We left our dog, Heidi, here for three months when we first moved to Hawaii Island in 2001 and everytime we went off island until she passed away in 2011, it was Heidi’s 2^nd home. It is evident that the staff loves animals. I strongly recommend Bar King Kennel; it is well worth the drive from Hilo — or Naalehu for that matter — to leave your pet in the care of competent & loving people.

We cannot thank Sarah and the Bar-​King Dog Kennels staff enough for taking such good care of our furry and feathered family members while we were on the Big Island. We first became acquainted with Bar-​King when our two cats were quarantined there. On our first visit post flight, we found two happy, shiny, clean cats rather than two miserable balls of fur. That was our first tip off that this was a special place. We then decided to try Bar-​King for our dog (s) and pet bird and voila! they were happy and well cared for too. When it came time for us to leave the Island, Sarah (and our travel agent) took charge and arranged for our two big dogs to be shipped to the mainland. Sarah went above and beyond the call of duty, by the way when one airline decided that our dogs were a little too big and couldn’t fly. She then found another airline that would allow them to travel and took them back to the airport the next night for the red-​eye. They arrived at their destination happy and healthy and ready for a long walk. Thank you Bar-​King for loving our pets as much as we do.

Great place with lots of Aloha!
I had the pleasure of working with this kennel when my neighbor was called away suddenly and his dog needed to be cared for. I was able to call them, have the dog picked, and boarded, without a fuss. I just knew from the caring person I was speaking with on the phone, that my neighbor’s dog would get the best care. They knew the vet, and worked with her to make sure all of the dog’s medications where administered accordingly. I was incredibly impressed by their professionalism and follow-​up.
I have since, gone to a Dog Tricks Class (by Dawn at
) at this Kennel which was great fun. And I have had my dog groomed here as well, with great success.
I will return for grooming (and boarding if I needed to) and I would definitely recommend them to friends and family.
Thanks so much for the Excellent Customer Service.
Mahalo!

We boarded our two dogs for two nights and they shared the large Ohana room. The bill was just under $ 60, which we thought was awesome. The facility was clean and the staff was so welcoming, friendly, and helpful. I had been e-​mailing them from their website for a couple of weeks and they responded so quickly! They also offer text messages to let you know how your pets are doing (we didn’t use this during this visit because I only found out about it when I picked them up, but will certainly use for their long stay). You can tell they really care for your pets; every time we spoke they referred to my dogs as «the kids». Drop off was easy and so was pick-​up, very quick! We are boarding them both again for almost two weeks soon and we are more than confident our «kids» will have a great time and will be in safe, loving hands. They came home all played out!

I have been bringing Kitty here for several years because I know that she is in good hands. The staff are friendly, caring and they’ll do whatever they can to make sure my Kitty is happy. At times when medication need to be given, you can trust it will be given in a timely manner. I have complete comfort and confidence that my Kitty is safe and well taken care of. She absolutely enjoys the cat tree stands!

Great, safe place to bring your animal for either a night, week, or more. We had to bring our Jack Russell Terrier here for a month last summer because we were traveling. It was tough being a part for so long, but it is such a comfort to know that he was in safe hands. We use the Bar King Kennel whenever we need to. Friendly, helpful staff!