Shenandoah AC And Htg

The team was able to give me a great price on a new Carrier heat pump, arrange the install to fit my schedule and even went out of the way to get a controller to match my existing thermostat. Great job. Thank you much

We had to call Shenandoah HVAC to investigate musty smells coming out of the registers.
They sent Terry. I don’t know about the rest of the employees, but I can tell you, working with Terry was effortless. He cleaned cleaned the coils and investigated for other sources of musty smell. He made great recommendations. He was professional, intelligent, and got the job done expertly. We were very pleased.
My only complaint is that Shenandoah scheduled for 1:30p, then tried to switch to 9:30a on the day of the appointment, after I had already arranged my work schedule. Then then pushed the appointment to 3pm but didn’t actually show up until nearly 3:30p. But if you’re working with Terry, he’s worth the wait (if you can be flexible about scheduling).
Recommended. We will definitely call them again if we have HVAC issues in the future.

I have give this company 5 stars customer service from the scheduling call all the way through to the technician. Thank you all.