Five Guys Burgers and Fries

Check your order and keep your receipt. I’ve now had at least two orders in as many months that have been screwed up. I’ve ordered and paid for a bacon burger that didn’t have any bacon, and my partner has had toppings missing as well. Cajun fries have been seriously lacking in seasoning. I don’t know if they’ve had a change in staff, but I have seen a serious decline in service.
Why do I suggest that you keep your receipt? They’ve charged my twice for the same visit and it took quite some time to get it resolved.

Burgers here are consistently excellent. Fresh, hot and made-​to-​order. Fries are fresh and hot, but just okay. Soft, never crispy. Wish they could figure that part out. The prices are rather high, but as many have said, McDonalds is not cheap either, and the burger here is MUCH better. Staff at this location seems good, any of the times I have been in.

Five Guys Keene never lets me down.
Every time I go there my burger is perfect.
The cashiers are always friendly, they always get my order right, the service is fast, and you can tell that the people that work there are enjoying themselves.
Five Guys Keene is my favorite place to get a burger.

Couple steps above the fast food chains in the area. Not an extremely good area for business. The fries have potato skins on them which is more of a rustic potato feel but i don’t really like them. The burgers made to order are really good but i feel like its so easy to forget something that you want on your burger plus i feel like condiments are a product of taste. So i could say ketchup but how much ketchup people put on is a product of how people’s preferences. This is more a comment of all Five Guys not just this one.
The people that work here are pretty nice overall, it helps that we know most of the people that work here I guess. Burgers are more overdone by a little than what you order because obviously they don’t want you getting sick or a wet bun from meat that isn’t cooked all the way through.

This particular joint was like a well oiled machine! We went for lunch today and the line was backed up to the door. Took about 5 minutes and we had our order placed. Another 5 minutes & we had our food. Food was made perfect as ordered and was hot and fresh. I was quite impressed with the team working & their dedication to prompt yummy food. Would definitely recommend it!

Fresh burgers & fries at a decent price. I don’t understand why people would go to the other burger chains and spend about the same price. Staff is friendly and you get free peanuts while you wait. If I’m in the mood for burgers and fries this is the ONLY place I go.

Five guys is a great middle ground restaurant. For not much more than say McDonalds you get a burger that’s 5 times as good. And actually in my opinion the burgers here are better than what you would get in one of the chain sit down restaurants. The burgers at those places are usually designed around the idea of bigger is better. But what usually happens is the burger is so big it ends up being tough charred and hard to eat. The thinner burgers at five guys are extremely juicy and tender. Add in some top notch fries and you have a great dining experience.

GOOD: Often excellent fries (with an occasional miss), nice peanuts, casual family friendly, nice selection of toppings, friendly staff, quick service even when busy.
BAD: Meat consistently overcooked far beyond well done. Meat has a hard pebbly texture, and is never seasoned. If you don’t order mayo, expect a VERY dry burger, no juice. Cheeseburgers sometimes less of a burnt offering (cool cheese slows down cooking?).

As far as fast food burger chains are concerned, my opinion is that 5 guys blows the competition out of the water by offering great value in the way that Chipotle does for fast Mexican. For 5 dollars I would be hard pressed to find such a generous portion of scrumptious burger anywhere else. With this in mind it is important to remember that this is a chain and not a fine dinning experience. If you are looking for a purely sit down meal and want to spend a few extra dollars I would recommend you go to Port Authority instead.
Although the menu is limited primarily to burgers and fries, and if you are vegetarian or looking for other food options you will have to get creative, what is offered on the menu is very good. Pioneering in the emerging market of fast casual dinning, 5 Guys can get you in and out of the door in a matter of minutes if you are in a hurry, but will make you feel comfortable if you wish to stay. My experience with the music and atmosphere has been very positive. The songs they play are on commercial free radio and the variety is quite good and fun to listen to.
As a testament to the quality and freshness of their food, the fries and burgers are made in front of your eyes and comes out hot every time. If you are at all like me and are a fan of toppings, a wide and delicious variety is offered at no extra charge (this is where the value comes from). Furthermore the cashiers are quite friendly and you can get free refills so always order a small drink if you are staying to eat your food.
Important notes: the Cajun fries are sometimes over spiced and can be overwhelming, therefore ask for the spices on the side if you order them so you can regulate how much you put on them. Also a large order of fries is almost impossible to eat by yourself especially if you are eating a double patty burger so stick with the regular unless you are feeling ravenous. If after everything you still have some room, try Ricks ice cream next door to complete the full assault on your waistline!
P. S. If you are an addict like me you can order ahead on a smartphone using the 5 guys app :)

I finally decided to give 5 guys a try. I live in California and am a huge fan of In-​N-​Out burgers. Let me just say that while this place does its best emulate, It’s just not as good. For one, the prices are way too high. $ 5.19 for a hamburger (no cheese). Are you kidding me? The quality is good and free peanuts make it interesting, but the fact that it took 15 minutes for 2 burgers really hurt the experience. In the town of Keene, it serves its purpose well, but as a visitor I wasn’t overly impressed.

I’m from Brooklyn — it takes a lot to impress me. I loved the cheeseburgers from 5 Guys — they tasted like «home». The french fries were great also. I think the menu is a bit pricey but hey, you get what you pay for.
My one complaint is the acoustics — the noise level from the canned music drove me crazy and I wouldn’t want to eat there again. I will, however, do take out.

I tried Five Guys for the first time out in California, and totally didn’t get all the hype. But the mister and I were starving and had no food in the house, nor any way to cook said mythical food, so we headed off towards where we knew some fast food joints were. We were about to grumpily settle for Wendy’s when Five Guys popped into view, and we figured they had to be better or at least more interesting, so in we went.
Well, we’ve eaten there three times in the past week, so that pretty much speaks for itself!
The burgers are always well-​done (I was politely told to stuff it when I asked if I could get one pink) and so a condiment or cheese is a must. Salt, too; for a salt fiend like me, mustard and pickle isn’t enough so I grab salt packets while I wait to sprinkle between the patties. The jalapenos are fresh, not pickled, so be prepared for an delicious ass-​kicking.
The price seems a bit steep for what you get, but if you order fries, they toss in enough to make you groan. Speaking of fries, while you wait watch the assembly line; it’s a thing of beauty. Despite all the customization, our orders have never been wrong, thanks to their organization and repeat checking, and the fry guy at the end is constantly dunking fresh baskets of fries as the orders come in, not just the par-​cooked ones you see lined up but actually finishing them off to order. Amazing when you consider how other joints let them sit around and get cold!
It’s not the quickest because they’re cooking to order, and there’s no drive-​thru, but for a casual burger and fries that even a picky little hamkey will eat, it’s a real gem.