U-Haul Moving & Storage of Keene

What horrific customer service they have at this Uhaul!
Earlier this week I used Uhaul’s online rental service to book a truck and car dolly. I requested a pick-​up in Brattleboro VT but got stuck picking up our rental at this Keene location.
The experience started off rocky when the first message I got from the team here was telling me that I would have to pick the truck up at this location and there wasn’t anything else I could do about moving the pick-​up closer to my original request. He also told me what time I needed to pick it up, and then was frustrated that I wanted to pick up later in the day.
When I arrived at the location, the truck was waiting for me which was nice, but Jeff the manager was the worst employee I have ever worked with at a Uhaul. He didn’t greet me, seemed frustrated that he had to put together the contract, and since I had a gift certificate from a previous rental, he seemed pissed he had to enter it.
At the end I left feeling frustrated, but the biggest frustration was the fact he didn’t offer to help me load my car on the dolly. Thankfully I have done it before but if I hadn’t had previous experience then I could have messed up and let my car be incorrectly loaded.
Moral of the story, Uhaul, get your act together and look at the other 6 reviews for this store that all share a similar thread. The manager here is terrible.

The manager greeted us with «Customer parking is over there.»
«Thanks, Pal. Good afternoon to you to. We’re here to pick up our truck.»
We wait our turn for service and I pick up a mattress bag. He supposedly finishes with the person he’s dealing with and calls us to his desk. After asking which truck we reserved, he gets up and walks out and takes care of someone else. No «excuse me» on leaving, no «sorry» on return.
He comes back, asks for ID and starts writing up the contract. He then commences a mechanical high speed recitation of the various terms of the contract.
I mention that the Queen sized mattress bag was advertised on the web site for $ 3.95 not $ 9.95. «Not that one. It’s the other one. «There,» he says, pointing. I look and hesitate. «Right there,» he scolds.
«So is there a sign I missed, or was I just supposed to guess about the parking?»
«There’s 3 signs.» In the parking lot, I look around. There are no signs about parking. There’s ONE sign over a door. «Customer Entrance.»
Hey, Mr. Congeniality! Maybe don’t park a row of 14 – 16 foot high box trucks in front of your precious sign and people will see it. And maybe post your street sign somewhere near the entrance, not several hundred feet down the road from it.
Look, I don’t expect every truck rental employee to have graduated from finishing school and serve me tea. I have rented trucks, quite literally, hundreds of times. I used to be a road manager for rock bands. I’ve dealt with Ryder, Budget, Jar-​Tran, U-​Haul and others. This guy should not be dealing with customers.
We leave with the truck. On arriving at our move, we find that the rear door absolutely will not stay open on level ground. The mattress bag just barely fits the mattress. It’s a struggle to close it. It was not self adhesive. Other than that, it was a serviceable truck at a reasonable rate.

Hello This is the biggest rip off I have ever delt with. Look for every way to gouge you.
Go anywhere else …

When you rent a truck, it’s a pretty simple process, or at least should be, but it’s never really pleasant. I had to rent one Friday and another on Sunday b/​c we weren’t done moving yet. I have rented there several times in the last few months for this and that. I HATE going in there, b/​c the people who work there clearly don’t enjoy their job or people. The women and the guy who works there on Sunday are very enjoyable. Maybe they need a shake up with the employees, and do some shuffling around. Once I leave the building with my truck and my heart stops beating so fast from how annoyed I am from the employees I go do what I need to do. This last time I rented the truck from a very nice man. So we do our move this last time and when I drop off the truck, about 10 mins later is I realized I forgot my phone in the truck. I went back and looked in the window and sure enough it was there. I called the # and talked to the call center, no problem they will let them know and we can pick it up in the morning. My gf works early so she was able to go pick up the phone. Well. (from the description, I am pretty sure it was the Manager who she dealt with) it «wasn’t» there. He was short with her, and unlocked the door to the truck «for the first time» when she was there. She finally left b/​c she was going to be late and she called it. It rang… then she called it again. It had been shut off. After she went to work and picked up the children she nannies she came back and woke me up. I got dressed and went to the store. A MIRACLE HAD HAPPENED!!! IT WAS THERE. Little did they know I had a program that tracks the phone, and I knew it was there and was ready to show them if they were going to play the game still. Couldn’t believe that this had happened, and something is NOT right. Someone TRIED obtaining my month old new phone. Thankfully there is another place around here that offers u-​haul.

I wish Unilocal offered the 0-​stars option… or maybe negative stars.
We paid thousands of dollars for a 26 foot truck with a car tow dolly, which we warned them would be fully loaded for a cross-​country move. Not only did they take more than an hour to complete the check in process – making our movers wait – but they issued us a rickety old truck with such a bad transmission that it didn’t even make it through two days of driving before breaking down in a truck stop… where we and our dog waited for the promised mechanic for 2 hours in 104 degree heat.
They KNEW we were loading the truck full, KNEW we were attaching a small car, and KNEW we’d be driving all the way across the country… and still issued us a junker… which, by the way, was not repairable in time so we had to do a transload to a new truck on top of all that.
What a bunch of jokers. They are NOT safe to do business with.