Bill’s Half Price Auto Repair

Very unprofessional experience at Bill’s. We took our Cobalt in for a front-​end alignment which runs $ 79. We also asked for them to also pull the codes for our check engine light, ONLY for the reason it was on, NOT for them to go ahead and fix whatever the problem was. The man who helped us even asked to make sure all we wanted was the codes pulled, we said yes that’s all, and he said okay. Well, they ended up fixing the problem anyway without asking us, after all we said we wanted was the codes pulled, and our bill jumped up to $ 244. So we had to pay for repairs we SPECIFICALLY DID NOT REQUEST because we don’t have the money to get it fixed right now, But we had to pay it anyway to get our car back. The man was very apathetic about the entire situation, with a «not my problem» kind of attitude, and didn’t even attempt to extend an apology for the confusion. Our child support payment is going to be late this month because of this. Extremely unprofessional, we will not be going back, and we will be telling friends and family about our experience with Bill’s. You have lost a potential life-​time customer/​referrals. Brush up on your customer service a bit in the future, it is lacking.
*Edited to add that we will be filing a complaint with the BBB.

Bill’s is my new go-​to for car repairs. Very knowledgeable folks that provide honest, affordable services. I’ve had brake work done, oil changes, alignment and diagnostic work done here and was very satisfied with the whole process, every time.
Recently, I was told *by another shop* that I needed some suspension work done (before they could do my alignment) to the tune of $ 1000. The other shop was disorganized (at best) regarding my paperwork and getting back to me, so I said «screw them» and took my car to Bill’s to check the suspension and another noise the engine was making. After the mechanics at Bill’s took a look, they informed me that «everything looks good, nothing was needed» on the suspension. I almost couldn’t believe it! Just goes to show you that it is WISE to get a second opinion from a trustworthy shop!
I would, and DO, recommend Bill’s Half Price Auto Repair to everyone!