Caliber Collision

I used this place for a fairly minor fender bender after I was hit from behind. The at fault driver’s insurance was Allstate and they recommended this place. BIG mistake. I drove a German import in which they had no business working on. I was quoted 4 weeks but it took 6 because they couldn’t figure out the electrical system. Finally after messing with it too long they took my car to a dealership to get it functioning again.
The Allstate adjuster stated I needed a new bumper, well Caliper charged them for a new bumper (per the quote) and I got a badly reconditioned one with obvious bumps it in. Plus my back quarter panel had a ¼″ gap in it. I had to bring the car back to get the bumper worked on another week and a half to get a bumper that didn’t looked like it had been in a wreck. Meanwhile, trim pieces with put back badly or not at all — left for me to do.
As I drove the car off the lot, other electronic issues started occurring — coincidence? I think not. I spent close to $ 900 fixing these issues.
Only reason I gave 2 stars is the people were friendly, compassionate and the facility is close and clean. As far as taking car of a German import — HORRIBLE.

Outstanding customer service and quality work. My vehicle was finished before the estimated date as well. I would definitely recommend this shop to anyone that I know is in need of these services. Jerry Long was my service advisor and oversaw my repairs from beginning to end. He even hand washed and vacuumed my Jeep as an additional surprise! I’m super impressed! Thank you.

Excellent service. Easy to work with. Quality work. Detailed our car inside and out as well! Highly recommend.

While not perfect, much better than the other body shops I have used in the past. People are pleasant and seem very organized in things they are doing.
Estimate went quick, reminders for scheduling and they deal with the insurance companies.
They do have long waits for service so wish they would have mentioned that during estimate. I ended up waiting a month since I had already gotten estimate there.

I got in a literal «Fender Killer» accident with another person and immediately reported it to my insurance company Allstate. Of course the accident was my fault, so I was more than distraught. Allstate gave me a few options; however, I just wanted to drop my car off somewhere and get things back to normal ASAP. Allstate recommended Caliber Collision which was just 1 mile from my house. Just moments after hanging up with Allstate, I received a phone call from Caliber letting me know that their next available drop off date was Tuesday at 7:30AM. So I agreed to the appointment.
Upon dropping off the car, I met with Steve Blackwell from Caliber. He quickly came out with me to my car to assess all the damages. I told him my concern (s) regarding the alignment possibly being off since the vehicle definitely hit my tire. He reassured me that they would make sure everything was back to normal. Anything they found out of whack would be taken care of. Steve definitely made me feel comfortable with the whole process and provided me the reassurance that they would work with my insurance to make sure all damages were corrected.
I received a phone call from Steve the next day letting me know that they had all the parts on order and that we were looking at a «delivery date» of the following Tuesday. I was impressed with how detailed he was with me over the phone on all actions they were taking with my car to get it back to me quickly.
Just two days later, Friday, I receive a phone call from Steve letting me know that all parts came in early from BMW. .. I was very happy and surprised that all the replacement parts were Original Manufacturer parts, when other places I have been to almost always use after market or cheaper materials. Especially when insurance companies are picking up the tab. Steve let me know that I could pick up the car anytime after 3PM.
I arrived at 5:00PM that same day. Steve greeted me immediately and just a few minutes later, pulled my car around. It looked BRAND NEW. All damage to the car was limited to the fender and maybe a little scratch on the wheel. They had completely resurfaced the wheel as it looked brand new. The hood, fender and drivers side door were all freshly painted and the paint was matched perfectly. They even touched up a few scratches they found on other parts of the vehicle. I was totally impressed. I bought the car used in the first place and it never looked this good — even on the dealers lot.
Needless to say, the entire process was made 100% painless by Caliber and Allstate. There was no fighting with the insurance company or trying to convince the repair shop to do things right. They provided me with wonderful service and top of the line replacement parts, none of which I specifically asked for. On top of this, both Allstate and Caliber informed me that if I found anything out of place, or noticed any further damage, that my repair is 100% guaranteed for life. I couldn’t be happier.
All in all, I didn’t have to lift a finger. All phone calls were initiated by either Allstate or Caliber. If you find yourself in a little (or big) accident, and your insurance company allows you to pick a facility, I would choose Caliber from this point forward. Of course, here’s to hoping I don’t «have to» use them again, but if I’m presented with a similar situation later in life, I know where I’m going.
Thanks guys for getting me back in my car quickly and literally taking care of the entire process for me.
David S.
Keller, TX

I took the time to sign up for Unilocal just to post this. I am not sure about other locations but this one has horrible service horrible management and half $&@ repair service. Are car has been back 3 times (missing whole parts no screws on parts that were replaced and worst they didn’t put coolant in and might have damaged my engine) they are now trying to tell me sorry but I think you we’re in another accident and they can not cover there mistakes.