Creekside Pet Care Center

I will not take my dog here simply because of the follow up on negative reviews by Mary W. of Creekside Pet Care Center
Business Manager.

I’m not sure why the reviews are so bad for this place. I didn’t have such an experience. I called Saturday hoping for a slim chance they could squeeze my maltese in for a grooming appointment. I must’ve lucked out because they were able to take him. We were new clients too. I showed up 20 minutes later, filled out some forms and that was that. They called me because he needed a shot which they did right there. My dog was done a few hours later and it was the best haircut he’s ever gotten. He looked whiter, they clipped his nails and cleaned his teeth and ears. He had the cutest bandana on and smelled really fresh and clean. He had a lot of knots and I asked them to try to get them out and not shave him. They were able to do that and didn’t cut him too short. I’ll be going here all the time!

If I could give this sorry excuse for a «pet care center» negative stars, I would!!!
My great pyreness/​lab puppy was running around in our backyard in January of this year when she suddenly fell over crying. We rushed her to our vet, Diamond Oaks in Haltom City, where they told us that she tore her ACL and that she would need to have surgery to correct it. Since their facility is not equipped to perform surgery they gave us a very referrals and we went with Dr. Vaughn who performs surgery out of several pet hospitals. The closest hospital for us that Dr. Vaughn uses is Creekside in Keller. We took our dog there for an initial check-​up and set the surgery date for February. This was a paid visit. The morning of her surgery we dropped her off and paid $ 2400. X-​rays were performed and it showed that her knee plate had not formed completely since she was still growing (she was just three weeks shy of turning 1 year old) and it was suggested we wait a few months until it had grown. Performing prior to this, could cause more damage. I picked her up that same evening and the total charge for that day was a little more than $ 400. They kept the remaining $ 2000 as a credit on our account.
In between then and the next time we went in for x-​rays in June, our dog ended up getting some stomach ulcers due to all the medication and pain pills we had been giving her since January to help her with the pain of the torn ACL. We took her to our vet in Haltom City for this. They gave her antibiotics to clear this up. We had also been using them to get all of our dog’s medications and pain pills since 1) they’re much closer to our house than Creekside and 2) they’re much more affordable and even gave us a discount since my husband is a firefighter in that city. My husband DID call Creekside to let them know about her stomach ulcers and to see if they had any further instructions for us. Our dog is our life so we just wanted to make sure we were doing everything we could to make sure she was receiving the best care. Creekside had no suggestions and told us to just give her the meds our vet had given us. We took our dog back for the second set of x-​rays (another $ 400+) at the end of June. We were then able to schedule the surgery for the first week of July! FINALLY! Remember, we have been dealing with our dog like this since January so this was about 7 months later. Now two days before her surgery, she woke me in the middle of the night crying and wouldn’t use the leg with the torn ACL at all. My husband called Creekside first thing the next morning and they told him to just bring her in to look at her. Well my husband was already having to go to our vet that morning to pick up more of her pills so instead he just took our dog with him there. Our vet said her knee was a little inflamed and was hot to the touch so it appeared that she had an infection which is not uncommon considering the length of time we had been dealing with all of this. They gave her a shot and more antibiotics. My husband called Creekside and let them know the situation. They called Dr. Vaughn and he said this wouldn’t affect the surgery which was the next day. A few hours later, Dr. Jessica Hudak called my husband to let him know that they were not going to give our dog the surgery. My husband was absolutely beside himself and quite appalled! Dr. Hudak said she found it weird that we kept using our other vet. By everything she said, it sounds like they’re just more concerned about money than the actual care of an animal. We had been in constant contact with them and they even still had $ 1200 of our money in our account there! My husband said she basically said they’re refusing to help our dog. To me, refusing care to an animal is considered animal abuse! I went straight there from work after this phone call and thank god there wasn’t a manager or doctor there at that time because I was BEYOND FURIOUS! We got the $ 1200 credited back to my debit card but that did not fix anything by any means. I received a voicemail that Friday, July 4 from Kim but I didn’t even bother to call Creekside back. There is not one single thing that I could have been told then or even now to make this situation any better. We had done everything under the sun to care for our dog but Creekside didn’t do a damn thing but refuse service after taking our money! Sure, they seem nice at the beginning but they sure do know how to turn their backs on an animal VERY quickly. If it could happen to us, it could happen at any given time to anyone else.
This was actually a blessing in disguise because we took our dog the very next Monday to Dallas Veterinary Surgery Center in Grapevine and our dog had surgery the next morning. I’m so glad we found them because they have been absolutely amazing at the care of our dog. She had surgery four weeks and two days ago and is doing remarkably better thanks to the care of DVSC!!!

I brought one of my dogs here twice for grooming in the last month, the other just came once. This last time I picked up my pets and as I’m waiting for the girl at the desk to get both dogs, I hear the girl shouting at my smaller dog. Over and over again, yelling at him in a very mean tone. I made a point to ask her when she came out if something was wrong and let her know I could hear her yelling for him. Her reply was, «yeah he got out and he just wanted to say hi to everybody.» Ok…
So I put my dogs in my car, drive home and upon arriving at home, my pups get out and my backseat is COVERED with multiple blood stains — way too many to count. Blood spots everywhere where they were laying.
By this time I’m panicking. I check both dogs and my larger dog has THREE nails that have been cut down to the nub and are bleeding. I call their office and tell them what happened — they ask me to bring her back up. I said no, my car is covered in her blood already and I don’t trust you guys to touch her after what you already did. So then she proceeds to say that my dog probably got her blood pressure up from seeing me and it caused her to bleed, because «she was not bleeding before.» Are you kidding me?! I’m a nurse myself, not an idiot!
NO apology whatsoever! For my dog to bleed that much is devastating. I feel absolutely awful that I allowed her in their care. To hear them yelling so abrasively to my male dog and then seeing the butchering they gave my female dog — never again! I’ll be happy to share with them the pictures we took of her poor paws, so maybe they can right their wrong.

My parents live in Texas and We love this for Doggie Daycare. Our dog Daisy gets so excited when they say «Wanna go see your friends???» she knows exactly where she is going. And when we remove her from the car and attempt to walk in, it’s almost impossible to keep her in our arms. She loves going here.
Whenever we talk to the people who work there they are always very nice. and helpful when need be.
Thumbs up!

I took my dog to be kenneled here for a few nights. When I returned from my trip I found dog with feces that had dried around his behind. It had obviously been there a few days because it was matted into his fur. At first a wet rag wouldn’t remove it, and it didn’t help when I tried the electric clippers. It took me an hour in the shower with him to get it all cleaned up so he could heal. It was obviously painful for him because his tail was raw. When I would go to touch his tail you could tell he was in a great amount of pain. He was supposed to be taken out daily, but there is no way if he had been that he would have gone to the bathroom in his kennel. Furthermore, if they had taken him out at all they should have noticed the condition he was in and tried to clean him up. I was given a full refund by the owner and offered treatment, however I wouldn’t take my dog back to Creekside Pet Care Center.

The people at Creekside are so uncaring! On my dog’s second visit to the groomer, she was cut. They treated her, apologized and the practice manager put in writing that she should never be groomed without a guard on the clippers. Yesterday was her third visit and she come home with multiple injuries to her skin, both scraps and cuts. Our Vet told me that this could not have happened with a guard on the blade. Either their response to her first injury was all just a big show or the practice manager has no control over the grooming staff, either way don’t use Creekside Pet Center for grooming.