Emerald Property Management

I do not recommend renting with this company, it is extremely difficult to get in touch with anyone on the phone and when you do, everyone that works there is rude. I had to wait 4 months to get my fireplace working in the middle of winter, and once I moved I was charged $ 350 to «touch up paint» I wish I could post pictures of the so called damage here, and the invoice they sent me… no description of hours worked, materials purchased… not a professional invoice. Renters beware!!!

As a result of job promotions and relocations, I (along w/​family) have experienced moving over a dozen times in the past 20 years, including locations across Florida, Hawaii & Texas. I can say without any hesitation that Susie and her team at Emerald Property Management provide outstanding service and are as good as you will ever get in the real estate industry, whether you are seeking management of your home as a rental, help with selling it or finding a home to buy or rent should you be looking for a new home.
Upon a job change that brought us to back to Florida, 4 years ago, we found ourselves in a tough position as we had just built a new home. On the positive side, we had 9 months to sell before the new job started. Unfortunately, the market was very soft at that time and we were unable to sell our home with another realtor, besides being listed for over 7 months. Within about 4 – 6 weeks of our move date, we began to panic, as we feared the expense of having our home sit empty while bills piled up.
As our fear peaked, we gratefully found Susie and her team, upon recommendation by a well respected leader in DFW who knows «the best» in everything local and we switched to Susie and her team. We immediately had several more showings in just a few weeks than we had in the many months prior, but unfortunately needed to move at that point. Susie and her team completely understood our situation and were able to connect us with a wonderful tenant almost immediately after we decided to open our minds to renting our home with trust in EPM to manage everything… critically important since we would be ½ way across the country.
During our rental we experienced the normal challenges as a landlord, from late payments to minor repairs to an entire roof needing to be replaced due to a hail storm. At every turn, EPM was stellar to work with, which provided invaluable peace of mind.
This past year, after analyzing the market with Susie and our own needs, we decided to put the house back on the market for sale, while our wonderful tenant remained in the property and planning to move on themselves to another location, so timing was good for everyone.
Susie and her team sold our home at the target price we were seeking and were also able to handle all the minor issues/​repairs requested during negotiations due to the quality team of talented professionals she has aligned her company with.
Buying, selling or renting a home is the most significant transaction most of us handle on a personal level and I simply give my highest level of recommendation possible to Susie Fitzgerald and her team at Emerald Property Management! The market fluctuates up and down and is out of all of our control. However, we can control who we choose to guide us through that market, and whether you are looking to buy, sell or rent, they are as good as you will ever find!

I wish I had never leased from Kay Stokan and Emerald Property management. Living in that house was one of the worst years ever. I went 4 – 6 weeks in the middle of January-​February last year without a fully functioning hot water heater, did not received my garage door opener until 4 months after I moved in as well as a broken window was not fixed until 4 months later, when it was suppose to be fixed before I ever moved in. IN addition the back yard was infested with fleas and the house was infested with cockroaches. When I moved in, all 4 trash cans were full of trash and water strewed across the backyard and there was a huge brush pile.
Now that I have moved out, she is trying to charge me for the removal of said brush pile, along with other misc things that I know without a doubt I did not break/​remove! She also charged me for treating fleas and roaches when I know 100% positive I brought neither to that house. I was responsible for paying the utilities that were not yet in my name for the time period that I lived there in the beginning, now her and the owners are REFUSING to pay for the utilities that were still in my name after I moved out. How is that fair?
I will never ever rent a house from this person again, nor rent a house that is owned by John Michael & R A Grimland.
Beware and DO NOT rent from Emerald Property Managment

Dissatisfied ?
We moved into the property prior to the management change (to Emerald P.M.) in March of ’08. The previous (Mis) Management company was Pro Properties. According to Tarrant County Property Tax Record (s) the owner is a foreigner form Singapore ?
Maintenance issues were not addressed or resolved. We tried to use the fireplace once in ’08 and the house filled with smoke. Yes we opened the flume properly. Power in the living room went out when we were vacuuming in ’09. From then on we could only watch television by using an extension cord coming from the kitchen. The ceiling fan in the living room no longer worked either. It was not an issue that could be resolved by going to the breaker box. A pool pass was never received for the entire time we resided there.
Official notification of the management change did not happen in a professional manner. Subsequently, the miscommunication (failure to communicate clearly) lead to late rent and further proved how the management services were inadequate at there best.

We moved into a property managed by this company and completed a thorough walk through listing various issues wrong with the property such as missing light bulbs. Dirty kitchen/​bathroom spotted and stained carpet and holes in the backyard around the faucet. Upon moving out, we were charged for all of these items on our walk through including replacing the carpet! They held our entire deposit and even attempted to send us a bill. The property manager raised our rent every time our lease came up for renewal. The first increase, I accepted because it was cheaper than moving but the second time I said enough is enough and refused to sign a new lease. She was ignorant, rude and a nightmare as a property manager. Do not work with Kay Stokan because she will run any decent renter out of your property and if you’re a renter, don’t waste your time. She already has multiple complaints on the Better Business Bureau against her and for such a small business, that’s a disgrace!
If you’ve also had problems or would like more information, please contact me. I am considering possible future legal action against Kay Stokan and Emerald Property Management. I have received a couple of contacts so far.