Keller Family Dental

I have been here three times now and going back next week for more work. The staff is very friendly, though I did have one issue the office manager called me and we got it resolved. A few days of frustration, but no harm done. Some previous reviews mention the dental hygienist being rough during cleanings, mine was amazing and even took care not to hurt a broken tooth I have not had taken care of yet. Both dentists that did my work were thorough and very nice. I’m really nervous getting dental work done and they definitely help me keep calm.

I came here on a Groupon for cleaning, x rays, and teeth whitening. Trying to look for a new dentist so decided to try them out.
Appointment was at 9am, due to traffic I was a little late, arrived 9:10am. Was in the middle of paper work when I got called in. X rays first, had a little difficulty when one of the x rays (the 4 photo one when you bite down on an object that’s in your mouth)… They didn’t have a kids one, only adults one and my mouth is kinda small. I felt the hygienist was a little impatient and in a rush. We didn’t have time to do the cleaning. She ask me to come back at 11am because she had a client at 10am. My last dentist even if I was there on time and their finishing a client before me, I wouldn’t want them to rush with that patient, I’d rather wait so they wouldn’t do the same to me.
Came back at 11am. Started the cleaning. The hygienist was a bit rough cleaning my teeth, I know I don’t have the most perfect teeth but never felt this much pain while getting a cleaning.
This place does try to up sell. Asking me to join their discount dental plan. The staff is very nice but I don’t think I’ll be coming back.

I wasn’t going to write this until I was contacted by Keller Family Dental for the third time since asking them not to contact me. I went because I had a Groupon and they were close by. The hygienist was extremely rough and chose to scrape my teeth manually instead of using the water pik. I am hereditarily prone to heavy plaque buildup so this was extremely painful. I finally asked her why she wasn’t using the water pik (which is virtually pain-​free) and she said, «It’s just so messy.» She finally agreed to use it when I refused to continue without it but she was clearly unhappy. After she finished the cleaning and after waiting awhile, the dentist finally came in to examine me. He barely looked at my teeth and didn’t even mention that I need my wisdom teeth out. Instead, he was solely focused on trying to sell me Invisalign. My teeth are barely crooked and the price they quoted me was thousands more than I’ve ever been quoted before.
I emailed the office after my appointment to detail why I was unhappy with my experience and that I would not be back. I recently received an email and a text asking me to schedule another appointment. I wrote back and again told them that I would not be coming back due to a bad experience. Then a couple of days ago I received a phone call asking again to schedule an appointment. I told the girl that I had emailed multiple times asking to be removed from their list and she said, «Oh, I don’t check the emails.» They have never apologized for my experience but they want me to spend more money there. Steer clear of Keller Family Dental!

I found a Groupon for this place, and I had no issues with that. They will try to get you to book another appointment, so if you are not ready to book with them, I would hold off on it until your insurance kicks in or that you’re sure you want to go to them.

I know I shouldn’t even try to complain when I am the idiot that purchased a Groupon for a dentist! But I did and I learned my lesson. Dental insurance is very expensive and doesn’t usually cover much so I decided to not carry it, and to try to save money by purchasing a Groupon. The Groupon included cleaning, x-​rays, and teeth whitening kit. The cleaning was ok, my teeth did get cleaned but it was very painful and the hygienist was too forceful. The teeth whitening kit was also ok, the bottom mold didn’t fit exactly and you only get two tubes; when I went to pick it up they just handed it to me without explaining how or how often to use it. But now to the worse part, I had to wait about 30 minutes after my cleaning to be seen by the dentist for less than 30 seconds. He came in without introducing himself, sat down looked at my xray said I had 4 cavities and that they would schedule it up front and left.
Doubting that I had 4 cavities and not trusting this dentist I went to my mother’s dentist, who laughed at the x-​rays and said with that kind of quality xray machine I’m sure he makes a ton of money. I did not have any cavities and was asked by my mom’s dentist to not return to Keller Family Dental.

Very friendly place. Straight to the point as right at it. They do offer discount plan for those who do not have insurance. Need to keep daily routine. Floss floss floss brush floss!