My Eyelab

I did my eye exam and also bought new prescription glasses at this store. When I first received my glasses I knew the prescription wasn’t right because I was getting headaches. So I brought them back and they told me that the lab had made an error on my prescription. So they send it back and still after 16 days they are not ready. Was suppose to be ready by the first of February. Now they are telling me that is not going to be ready until Saturday ²⁄₆. Because it was there error, it should’ve been an expedited order. On a positive note, the people that work there are very friendly.

This eye lab is a big joke, i waited almost a month (2 days shy) for a pair of sunglasses. I never got them, asked for my money back and the manager was sooo rude to me.
Long story short they never gave me a refund, even after writing a letter to the corporate office, which i can say they never responded to me at all. Very rude and unprofessional people!
I had to take the matter up with my credit card company.
Stay away from cheap!

I can’t rave enough about this place. The prices are ridiculously low. I didn’t even think $ 70 for eye contacts and glasses exam existed. I am very happy I called around and didn’t settle for Vision Works as usual.
The exam is quick too. I only wait 10 minutes (without an appointment) and the whole exam took about 10 minutes as well. The doctor and staff were really nice and attentive. They also offered me 3 years of exams for an additional $ 20. Can’t beat that.
The place is organized and clean since it’s new. I didn’t look at the glass frames they had because I didn’t need any, but it looked like they had a good variety, just like Vision Works. They also have contacts in stock and will provide you with samples of different brands if you ask.
Will definitely return and recommend.

Don’t go near my eye lab. They say you can get 2 glasses for the price of one is bull! They tell you one price but they don’t tell you that you have to pay for the lenses for the second «free» pair

My eye lab in Kendall has to be the most hideous, low class, non professional business I’ve ever dealt with. It’s an embarrassment to the company. Even the optometrist is super un professional!!! Don’t be pulled in by the 2 for 1 deal because it’s so not worth it. I’d rather go to a professional company with «professional» staff with great customer service than this place. Trust what I’m saying!

That Place Should Close Down. I Went for my eye exam asked about special free exam. Once they exam. I picked out glasses they never said there was only about 40 glasses to pick from. And they also didn’ say it was buy one get one free plastic lenses and the lenses were not included. All customer’s were upset and a lady was thrown out! DON’T GO There!

I was somewhat dubious because I found very low price to be good, but I wear a nice surprise, as I entered the store Miss Gabriela attended me, She well explained all my options, I showed the inventory they had, I did my exam, I chose my glasses and I’m happy, I have two pairs of modern lenses and those who see very well.
I went last year and I am waiting for my next visit
Thanks Gabriella and EYELAB for a great experience.

In the market for some new speks, I was referred to my eye lab by a friend. Thank goodness I did because I was able to get 2 pairs for the price of one ! Everyone was very nice, helped me and indecisive mind. I reccomend it to everyone !

From the moment my daughter and I walked into My Eye Lab located in Kendall, the staff were polite and eager to assist us.
My eye exam was performed by a polite and knowledgable doctor.
Ms Glory Jones, the general manager, assisted us in finding frames. This professional and courteous lady listened to what we wanted, as far as style, size and matched our needs. Leaving us VERY pleased with our new eyewear.
Thank you Glory, ‘hallelujah’ ;)

Wow!!! That’s how I am going to start this review, due to the lack of customer service, overall business management and customer experience. I went to EyeLab 12/​01/​2014, where I was greeted by the staff (no problem there). Shortly after I was approach by Gloria (which is the Manager on-​site) she was friendly. As I proceed to see all of the options for eye ware, I made my choice on eye glasses frames.
Gloria explained the options of different promotions that they were offering. At first I was confused about the 69.00 dollar promotion in which stated: If you purchased two eye glass frames you would get a visit. Gloria explained all the option and I choose the best one. Once I purchased my eye glasses, I got fitted and gave Gloria my correct prescription, and told here I wanted exactly what the optometrist had recommended. She insisted that I get high index frames and progressive lenses were my best options. Lets talk about «Progressive lenses». For those of you who don’t know Progressive lenses are similar to Bi-​Focal (which clearly I didn’t need) and no where in the prescription stated that I needed Progressive lenses. I had never heard of progressive lenses due to the fact that my prescription does not call for it. She went on asking what uses I would need my glasses for. I told her constant wear or everyday use. That’s a pretty simple concept to grasp correct? She asked if I need it see far, for driving or reading. I said yes to her question because that what constant wear or everyday use means (FYI if I sound redundant thought my review it’s to prove a point) so she said progressive will be the best option for you, as she stated that It was a fairly new concept that will help me see better (obviously that’s was not the case). I said all «I want my glasses for everyday use I believe the term is Single vision. I would like to add that her vague description about progressive lenses was confusing and ambiguous. Again I explained what my needs were concerning eye ware. So after all said and done my total came to be $ 250.00.
After two week I was contacted by staff member that my glasses were ready to be picked up. So I went to pick them up and as soon as I put them on I noticed something odd about my prescription, they were not Single vision lenses but Progressive. I came to the conclusion due to the fact as I move my eyes in different through out the eye glass my vision became distorted. I immediately called an associate over and explained the issue to her and she assured me that the glasses were in fact progressive and stated that’s what I had ordered. I explained that’s not what I wanted at all. She went to the back to look for the manager. As she approached me she stated that that’ what I had order and that the optometrist had listed Progressive lenses on my prescription. She insisted that I she was right and that the order was entered correctly. Wait a minute! Nowhere on the prescription it states that I needed Progressive and also Hi-​index. So it become apparent that she was lying and didn’t even apologize for the mistake. All she offered to do was re-​order the glasses once again. So I proceeded to immediately call my Optometrist and ask them to so kindly fax the prescription over to EyeLab. In addition, I asked the staff member from my optometrist id the Doctor had issued progressive lenses for me, in which he stated «NO». He was puzzled by that fact that progressive were even giving to me in the first place. So according to the manager the fax never when in, however I did see the manager discretely picked up a fax and threw it in the garbage. I asked if she received the fax she stated «NO» and preceded to «say don’t worry as soon as I get it i’ll let you know, you don’t need to stick around» But I did stick around. Due to more than a 30 minute wait, I left the premises and found a copy of my prescription and emailed the staff member immediately. There response was quick response and assured me that everything would be taken care of. I get common human error, but lying to my face ans saying that that’s what the Doctor order is preposterous.
To Sum this nightmare up. I went back today 1÷05÷2015, to pick up my glasses, and guess what? the same exact thing happened (No need to explain) I left the store angry, and in shock of the total incompetence of EyeLab. I returned back to the store around 4:30pm, i asked for a refund (due to the lack of my experience). A staff member went to the back to look for manager which she never show’d. As the staff member was explain to me the details of my refund I saw the manager peek her head from out the back hallway and was looking at me. Once I caught her eye hid behind the hallway. I was told the my refund was going to be submitted to corporate and I will be contacted. This is total Bull. What does that mean? am I getting my refund or not? Please don’t people do business whit My EyeLab. They are unethical business.

This place is absolutely horrible and costumer service is really bad. Don’t ever come here

Ok I bought a groupon for my daughter, (which I’ve done for myself in another optometrist) and when I go buy the glasses the salesman is curt and zero customer oriented. He insists on giving me $ 150 toward the glasses instead of the Groupon $ 200 toward glasses and blatantly lies about how that’s not the deal when I can see the deal clearly stating $ 200 toward a pair of glasses + eye exam (which is not a full eye exam really).
So I speak to manager who repeats the same song though much friendlier and finally ceding me the original deal I had purchased. I end up paying $ 150.00 for a pair of non designer frames with «special high index lenses».
Was it a good deal? Not really and I will not return here again, only to pick up my glasses in TWO weeks.
Not worth the aggravation really. Sorry I didn’t just get a refund on the Groupon.

Amazing service by Mike ! I heard they were cleaning up the staff which so far so good! Seeing most of the Unilocal reviews prior to going made me nervous, but I was pleasantly surprised. My boyfriend’s glasses broke and he’s pretty much blind without them. They were able to accommodate an appt the same day with barely no wait time. He ended up getting two pairs of glasses and all together came out to a great price! Friendly staff and great customer service, hope this company continues to improve. Off to a great start !

There’s this Spanish phrase that goes: «lo barato te sale caro.» Which means, the cheap ends up being expensive. I came here because my dog chewed up my glasses and I seriously can’t drive without any (shh don’t tell). For $ 60, I think I don’t even remember, I got my eyes checked and two pairs of glasses. The glasses aren’t cute but I figured I would just get two cheap glasses I can keep in my house and one in my car while my nice ones can be in my purse — or lost which is more often.
But it’s been two weeks and three days and I still haven’t heard from them. I call and they always have an excuse with something. The staff is friendly, I’ll give them that. But seriously? I had to call them because they don’t even bother giving you their excuses first.
I would’ve gone somewhere else.

So many bad reviews and why because people don’t understand that eye lab of kendall is great

Putting 1 star because I cannot put none!
Got there at 4.30 for my 05.00pm appointment, got told that there is about 1 hour wait… Fair enough, I walked around and was back on my seat at 05.30pm… 06.00 pm, nothing… They offered to make me pick my frames and prepare my file, made me pay (btw their $ 69.00 for 2 pairs offer is fake, even they admit that those frames/​lenses are poor quality) and then the wait continues… Every 10 – 15 minutes, someone was coming to tell next «you’re next»! Finally, at 07.00pm, I asked for a refund and left the place… Not a word from the «manager», only apologies from MIguel who was the nicer here…
Save your money and your time, go somewhere else!!!

I had an Appt set for Friday at 2:15. I walked in signed in and waited for an Hour, with out even being aknowleged by the staff. This is Not the way to bo business. After I sayt for the hour, I got up and walked out, still with out being aknowleged by the staff… If this is the way your going to run your business you wont be around long.
I went to America’s Best and was welcomed, and had a worth while visit. DONT GO HERE!!!

17 days (3 days over their delivery time frame) and still no glasses. Good luck everyone, I suggest you take your money somewhere more trustworthy and productive.

Horrible, awful, the worst customer service. Family member ordered two pairs of glasses. A month and many calls, visits and broken promises later, they ordered him two more pairs for free. Another month passes with more broken promises, and now we get a free pair of sunglasses. Woo hoo!

This place is a joke. They are the most unreliable group of people that We have ever met. They supposedly ordered special contacts for my son and it’s been 2 months and whenever I call they tell me that the company doesn’t make them anymore and they just re-​ordered it again from another company. Liar-​Liar