Doubletree by Hilton New Orleans Airport Hotel

Very excellent service here! When we checked in, the system had messed up our reservation and we thought we weren’t going to have a room at all for our five night stay. Luckily, Mike at the front desk fixed everything for us immediately, made sure we had the same room type we originally booked, and made sure we had all of our Gold perks! Considering we had just come in from a 15+ hour drive, we were very glad and thankful for the quick and friendly service! He was very personable as well! Other than that, clean rooms and a great breakfast buffet make this a very nice hotel. Would definitely stay here again.

Came here for a pet grooming trade show. Very nice hotel, clean, comfortable with amazing staff. Nice pool area too. Thank you to the hotel for allowing dogs even though this is not a pet friendly hotel. My only issue is the buffet breakfast is very expensive. Good experience otherwise.

Absolutely outstanding service. Stayed here for four days and received great tips on dining and things to do from the polite and friendly staff.
Four members come to mind that deserve mention… Kenisha and Danielle were always polite and greater us at breakfast.
Kendra McGee and Flojo Zantt were always pleasant and fun to see she coming back in at the end of the night.
People make the place… And there are good people here. Now let’s see if we can get them to lower their bar prices to something more reasonable, for those of us who like a night cap.

VERY poor customer service. My family and I traveled to New Orleans on Saturday evening before our cruise left on Sunday. My aunt and cousin arrived to the hotel before us, and their reservations had mysteriously been cancelled? They gave us a heads up, and when I called to double check our reservations, they had been cancelled as well! Since we had been issued a new credit card between booking in October and travel time in March, the card was declined. Instead of calling us and asking for a new credit card or informing us of our cancelled reservation, they just crossed their fingers and hoped we wouldn’t show up! No phone call, no email, no notice WHATSOEVER that our reservation was cancelled. When I spoke to the front desk, they told me that the hotel was full because it was the last day of Mardis Gras and we’d have to go somewhere else. Thank goodness my family gave us a heads up or we would’ve shown up at 11:30pm with no rooms to sleep in. Such a ridiculous system, wish I could give this review zero stars!

I cashed in a few of my Diamond rewards points for a few free nights, but I still had to pay for parking (which some Hiltons waive). Still, parking isn’t expensive. Their pool was gorgeous and probably the highlight of this hotel. Their staff was cordial and helpful.

Been on the road for 5 years, this is the first time I left in the night to sleep in my car. The people in the room next to me were banging around and playing and playing loud music… Im ok with it to an extent, but not 4AM. I called down twice, and after waking up again I decided to just shower and pack, had to be up in a bit anyway. When I told the girl at the desk and security guard, she said they were going to kick them out. I dont expect her to comp a night, but when I asked for a separate receipt for my parking she didnt give me a break there. Clean rooms otherwise. oh, and it would have been nice to be acknowledged when checking in a little sooner while the local cop flirted with her upon arrival… happy new year!

Pretty old hotel. Some furniture is definitely run down but everything is adequate. If you check in with the HHonors app you get to choose your room. Not everything at breakfast tastes good but you do get a decent selection. Somehow I didn’t get the rooms with free water and snacks even though I have a gold membership, but I always asked for bottled water at the front desk and had no problem getting them.

This hotel was nice and friendly but needs a lot of updates. The a/​c sounded like it was roaring in the hotel. room and our training class. The toilet was so hard to flush I had to use both hands with all my strength. The coffee maker didn’t work in the room it spewed water all over the place. The training room was so hot and miserable. The front desk staff was extremely friendly but the guy in the bar was very rude. Ordered room service the last night there and the chicken sandwich was cold and the bread was so hard I couldn’t eat it just ate meat cheese and veggies from inside.

Impressed honestly. Good bar downstairs other than a 6 pack was $ 28 but hey that’s expected. Clean and friendly. Staff didn’t advise walking outside at night however.

Our recent visit to the Doubletree was good, but not great. Staff was courteous, but definitely not outstanding in the way of excellent customer service.
It is a great location, close to airport and just off the interstate for easy access. Also in great proximity to many restaurants and shops.
We arrived around 3:45 and were able to immediately check in. Unfortunately, our request to split the payment must not happen often. It took forever to process and when we checked out the following day, it had not been done properly. I was little put off by the guest services supervisor when I requested a receipt to see what exactly had been charged and was flatly told «it will be placed underneath your door». I had to confirm the rate (which should have been done prior to him taking the card in my opinion). So of course, the following morning — the receipt was not underneath my door. When checking out the next morning, it was evident to the new front desk worker that payment wasn’t done properly. He was nice and figured everything out.
There is a $ 6 parking fee, which I suppose isn’t too bad, but a little annoying as it is on the outskirts of New Orleans and not the dead center. It would be nice if that was waived for Hilton Honors members.
I was happy to receive the complimentary bottle of water in my room and access to free fruit at the front desk. My cookie was good, but cold and unfortunately not warm at all like I have had in the past.
Overall, good visit and location. I would give them another try.

Positives: Clean hotel. Close to airport. Good rates. Huge fitness center.
Negatives: You can hear the airplanes even though the hotel is a couple miles away. Awkward parking situation. They never picked up my breakfast order from my door so I had to make a last minute Starbucks run before work, which was annoying.

Had the occasion to stay here on a forced delay on American Airlines. This place was close and we are Hilton members and used points. First off, place is close to the airport. Friendly check in. The rooms are small, but whatever. The main problem we had is our room had an odor to it, mildewed or something, but it was nasty. The A/​C is one of those old school under the window units. My Harley makes less noise then this A/​C. But hey, it’s Kenner Louisiana. On the plus side, nice pool area, good shuttle service and they have something like 6 channels of free HBO.

Small but nice. Perfect for readjusting after the long flight. One night, no more. Good for singles and couples but not kids. The rooms are too small and the bathroom is teeny, tiny. Not enough outlets for the modern world. More lamps with chargers are desperately needed.

I am a Hilton HHonors member, and I stayed a night at this hotel for a business trip. Overall, this is a pretty standard hotel with some good amenities.
The Good:
–free wifi for 24 hours
–water and snacks included in your room
–complimentary toiletries include toothbrush, toothpaste, deodorant, comb, etc.
–within walking distance to places to eat
–front desk is courteous
The Meh:
–free wifi for only 24 hours
–water takes a while to heat up. I thought my shower didn’t have hot water, but it does — it’s just slow.
–you have to pay for parking ($ 6)
–you can hear airplanes taking off, but I only noticed it from the day through the early evening. Almost no red eye flights through MSY
If I weren’t in New Orleans for business, I would probably stay at another hotel, but you can’t really beat the location, being so close to the airport.

Fausto is a great bartender. Everyone at the front desk was great. Brian on night audit got me an extra blanket when I couldn’t adjust my thermostat which was fine when I came back the next day. The 3 ladies at breakfast where super nice as well. I would stay here again.

I’ve spent two, four night trips here so far. It seems to be in a good location and conveniently located near the airport. The location is also close to a grocery store I prefer (Wholefoods). I also like to run outside and there are 2 running parks nearby, along with 2 close Anytime Fitness locations (my road warrior gym of choice).
I’m happy with the staff, they are polite — sometime inattentive at night — more into their gossip than the guests. The rooms were ok, haven’t been upgraded yet — surprising for a Diamond member. Their breakfast is located at the back of the hotel near the exit to the parking lot. I just ask for a box and grab it to go. Please that this isn’t an issue for the staff. The pool is also back this way and looks inviting — I have yet to indulge.

Awesome place. The only complaint was the novice server who seemed like she was in a rush to get me and my companion out of there. But I’d sop it up to her just not being a people person. I was having too good of a time to complain. Everything else was awesome.

I think this hotel used to be a Radisson and you can definitely see the difference in room design between this hotel and a more typical Doubletree design. Rooms are clean and functional, beds are comfortable. Bathrooms are very small and the hotel shows it’s age a little bit. Despite a reasonable renovation they failed to offer bedside power outlets or more than a single desktop power outlet. That is a simple fix that completely disregards thae needs of most guests these days.
Didn’t try breakfast but it smelled good. The gym was pretty amazing. The treadmills had bigger TVs than I have in my house and they are touch screen.

Had to wait 20 minutes for the hotel shuttle, even though the hotel is 5 minutes away.
The guy at the front desk (ok, it was pretty busy) was very short with us and basically threw cookies at us to get us to leave.
The rooms were 4 out of 5 stars. Clean, bright, updated amenities, but there was some questionable stains on some of the upholstered furniture.
The bar downstairs has some pretty good New Orleans style dishes. And Brian the bartender was super attentive and very funny.

What a dump!
An older hotel, converted from another chain. Staffing is mediocre, and management is lacking.
Our a/​c rattled throughout the night. The toilet flapper was partially functioning. There was an inadequate amount of toilet paper in the bathroom, and no additional rolls or additional facial tissue paper were provided. An we were in a VIP room on the top floor. Hot water shuts down during the day, and we only had hot water during the morning!
Hot (sic) breakfast buffet was cold, and poor quality of fruit.
We didn’t test the wifi. Parking is free in the rear of the hotel.