Frontier Airlines Inc

Omg maybe I’m certified tanked right now but I heart frontier. I know no one looks at Unilocal for airlines I mean why would u but I gotta give a shout out. I booked a flight for Maris gras back in October not realizing my flight home was during the super bowl. I usually fly southwest but frontier was only $ 100 home compared to $ 250 southwest… Months in advance. Imagine my heartbreak when the Broncos made it to the super bowl. Flights home spiked to $ 500 in order to be able to catch the game. Fast forward to today, a day before super bowl 50 when my donkeys win it all. The 1245 flight home dropped to $ 95. I called and the certified dank supervisor waived all fees to change my flight. He. Might. go…all… The… Wayyyyyy! I wanted to cry. Seriously I was karate chopping out of excitement all over our Air bhb home. Don’t tell the owners.
I get to fly home and make it to my homies super bowl party just in time. All I paid was $ 8 flight difference. Certified #hundred
Go Broncos !

DON’T FLY FRONTIER!!! and if you do, DON’T CHECK IN ANY LUGGAGE! They are so disrespectful that they DESTROYED one of my bags that they charge OVER $ 30 for and didn’t even set it aside and apologize or even acknowledge. Oh but they put the handle that they ripped off back in my luggage so I guess that’s them acknowledging their mistake. Don’t do it folks! Oh annnnnnd you have to pay for a plastic cup of water annnnnnd coffee in 2016. SMH

This was Frontiers final chance with me and my family. Prices are low but not low enough to justify using this sorry ass airline. An entire flight was canceled yesterday from New Orleans to Denver and they had no attendants at the counter to answer questions or make suggestions. You were left to fend for yourself. If you tried to call customer service it would take 30 minutes and they still couldn’t help you. I’m sure we were not the only ones to call in. They have computers to take notes on right? Avoid using this airline.

Extremely incompetent airline. Only reason to fly is if you cannot afford to fly. Will never fly with them again. In hindsight wish I had spent the extra 50 dollars.

Three stars because of how easy customer service was to deal with — after they made a mistake with my connecting flight, they reimbursed the fare difference and my hotel stay.

If I could give them a zero rating, I would. One star is too generous. They changed my flight so that the first flight left later and my connecting flight left earlier and failed to tell me this. I confirmed my return flight when my trip started (frontier was return only, took united for departing flight to Nola) and found the error myself — even on the «my flights» confirmation page there was no alert or anything. Called them and have spent already easily 10+ hours on the phone with them. Terrible service. They hire people who can hardly speak English and they put me on the «next available» connecting flight, which was 22 hours after I landed at the connecting airport. Zero compensation, zero accommodations, zero meal vouchers. Called customer relations where I was on hold for 3 hours and 5 minutes before someone picked up and he referred to some «compensation matrix» which he refused to let me see and said he could offer me a $ 30 voucher bc this was classified as a «mere inconvenience.» Just the tip of the iceberg. Asked for voucher to be emailed to me, woman (speaking to a diff rep) said she confirmed it was just emailed to me and I asked her to tell me what my email address was and she responded «oh. Looks like we don’t have your email address on file.»
This is just the tip of the iceberg. I can’t justify spending any more time on them. PLEASE SPREAD THE WORD AND NEVER TAKE FRONTIER AIRLINES AGAIN!!!