Great Expressions Dental Centers

I wouldn’t even give this place a star… Walked in, the place was nice. Went to the back, got my X-​rays done, and saw the doctor. They lady came back and told me even with my insurance the visit would cost $ 322 cause of the cleaning I was getting… I told the girl I couldn’t pay that and she still kept telling me they couldn’t do a regular cleaning, it had to be the advanced one. So I walked out without her even trying to stop me! I called and spoke to the manager. I was on hold for probably 30 minutes and the lady came back and said we talked to your insurance and it actually will cost $ 149! Hmmm how convenient! HUGE SCAM HERE!!! I find it ironic it was going to cost $ 322 and in a matter of 15 minutes changed to $ 149 after I left! They told me they couldn’t see me for another day even though I already say for an hour and a half and they tried scamming me. Awful service and now I’m stuck not being able to go anywhere else cause my insurance has already been billed… Trust me, do not go here!

If I could give this place NEGATIVE stars, I would. THEY ARE TERRIBLE. Through the year I had to work with them for my braces, they were so rough, so mean, their customer service was ATROCIOUS AND i was always hurting after my visits. I’m a college student and was SUPPOSE to get them off the day before I left for school. I was so excited until I get to the office and the elevator wasn’t working because THEY WERENT THERE. There were no signs indicating that they weren’t able to see patients that day. And the ONLY way for patients to get up is through the elevator. And the elevator says «in case of emergencies use stairs» I asked the office that was on the lower level where the stairs were, they said they had NONE! DO NOT– I REPEAT, DO NOT TAKE YOUR KID (s) TO THIS TERRIBLE PLACE.

DO NOT GO HERE EVER!!! I was having a great time with the hygienist while she cleaned my teeth. She asked the doctor to come in to give me a shot for numbing. I’ve never had a shot in my mouth so I was very nervous. When the doctor came in I expressed to him my anxiety. I said a curse word right before he was about to give me a shot because I was so nervous (the hygienist even laughed with me before when I said I might cuss). He got up out of his seat, walked out, and told the hygienist that «we’re done here, just go ahead and send her home!!!» A few minutes later I was taken to the front desk and was told I could leave… Without finishing my cleaning. I never had any sort of explanation or was told anything other than to leave. I didn’t yell the profanity, I didn’t use it towards the dentist, and I wasn’t under the impression that I might severely offend anyone to the point that I would be asked to leave. I’m a 23 year old college student who was just nervous about a shot in her mouth. The dentist acted so immaturely and he was so insensitive that I don’t know how he could be successful with any patient. Ever.

Absolutely terrible customer service. They WILL rip you off if given the chance and they will NOT give a shit. Worst dentist I have ever been to. He did not do my procedure correctly either.

I started going to Nanston Dental in Douglasville the doctor there she was great. I moved out to the Kennesaw area in the office was bought out by Great Expressions. I continued to go there for approximately 2 years… not by choice. I had several teeth they said needed to be crowned (which now i even question) …so I started the process and kind of got stuck till I finished. I had issues with billing. insurance… paperwork you name it lots of red tape but regardless I still had to finish because my teeth were not complete. Since I left that horrible place Five Crowns and a few simple fillings later… All of them have had to be redone or replaced because they started to crumble, they wouldn’t stay on or they flat out broke in half. One was put on so poorly it destroyed the tooth and now I am having to have implants instead it cost me thousands to supposedly fix them and it’s costing me even thousands again to fix all the damage they have created. My husband is also in the same boat he luckily only had 2 teeth destroyed by these people but to top it off with the pulling of his tooth the oral surgeon even found under the crown that they had broken off a drill bit and left it in his mouth and just sealed it up… So you come to your conclusion crappy materials poor customer service poor workmanship and stealing my money in the process… I wouldnt trust them with a thing…

Not Surprisingly, I was almost ripped off by this place. I went for my cleaning as allowed through my insurance. The hygienist was that sort of car-​salesman-​y kind of guy who told me I needed a panoramic xray «because one hadn’t been done in a while.» also, that i needed very expensive services done on «All four quadrants» of… whatever. Obviously I am not a dentist, nor do I pretend to know what that means. But, he said, he would have to send pre-​authorization to my insurance and my «Wicked good» dental coverage would have to tell them how much my co-​insurance would be and if that’s ok. Well I saw Great Expressions in January, and never heard back from them. He said he couldn’t clean my teeth because that would be, «below the level of care that I need and he could be sued for negligence.» Oh but I did get an explanation of benefits that my insurance paid for all of those xrays! I called them and they never received a pre-​authorization for any services. So, I’m just really not sure what the heck these people are doing.

Wow, after I read all the reviews at this location and a review about another location, I think this is their standard practice to scam people. I had been going to this location for years when they were the Nanston group. They always padded the bill adding the extra flouride and irrigation charges. Well silly me, after getting ripped off too many times, at my last visit I told them that I did not want the extra flouride and irrigation that I couldn’t afford them on that visit. They removed those charges and told me that my insurance only covered 2 visits per year and this was my 3^rd visit since I have pre periodontal disease and I would have to pay out of pocket. I told them that I would not be seen because I couldn’t afford to pay out of pocket. She went away and came back and told me that I was in good shape because I actually had a credit on my account from paying too much at a prior visit, so I decided to go forward with a basic cleaning. Well Lo and behold!!! What did I receive in the mail??? A bill saying that my insurance denied the charges and I owe them more money! Wow, I was pissed!!! But after I read a few other complaints about similiar incidents, I’m convinced they are a bunch of scam and con-​artist! And to the lady that was told she needed 8 crowns, I was told that I need 4!!! Yep, why would they do a filling when they can make more money on the crowns!!! Something sounds kind of fishy to me. I did have a crown put on in the past and they put me on a payment plan. That crown has been paid off for a few years. Every visit they keep pressuring me about when I’m going to have the other crowns put on. I asked if I could set up a payment plan like I did in the past. I was told they don’t do the payment plans anymore. I told her «no thanks» that I would not be having a crown put on anytime soon. Well she changed her story and offered me a payment plan!!! Hmmmm do you offer payment plans or do you not? I’ve been searching for a new Dentist. It’s so sad to see what this dental practice has turned into.

This was my first and last visit to Great Expressions (fraudulent claims) I came to this location hoping for great customer service, what I received was a large bill with services that I had not received and they only said well you signed for it so it is not fraudulent. They were not helpful and not to mention I still need a second cleaning because the cleaning was horrible. I think everyone must be a student in the center. It was the worst service ever. I will not be back the office manager refused to speak to me as well. Horrible horrible first time not ever again will I got to a franchise dental facility. The service is like a bad restaurant with hair in your food.