Lumber Liquidators

Alex is awesome! The hardest working young man ever. Has been working with me regarding many issues that point to a bad installer. The manager was helpful in making the flooring I bought for my home work with matching flooring that would allow for an inlay, so there would be no doubt that I had more than enough wood. Only complaint so far is that the installer, claiming to do many jobs for Lumber Liquidators was not on their list, I’ve found out and almost 6 weeks later and now floor shortage, the job is not finished. Alex is working on seeing if there are any options for me to resolve the issue. Go Alex! Give him a raise Steve.

I went in and one of the managers helped me. He was very eager to make the sell. He told me that if we got home and wasn’t happy with the color, grain, etc. I could bring back. Since I would be doing a huge home makeover– I wanted to get just one room to make sure I would be happy with my choice. He said He would help in any way. At check out– I also purchased the tool kit to help in placing the floor. He rang me up and the total was over $ 500 — I figured I had misfigured the cost and proceeded to head to the back of store for loading. I looked back over the receipt– he had charged me for 15 tool kits!!! I went back in to get that refund which took 3 days to get the credit. After getting home and opening one box– the wood color did not match my cabinets as I had hoped. So I went back 2 weeks later– to get a refund. The same manager asked if he could help– as I told him I wanted to return the entire purchase– he was noticeably upset. He tried to talk me into an exchange– but his rudeness was beyond desiring to deal with this guy. He huffed and told me that he would be charging a 20% restocking fee–
He failed to tell me that info during the initial sale.
He met me out back and was smoking by the time I had pulled around. He began unloading along with a worker– he then got another attitude and started shaking his head and murmuring under his breath. He then stated– he really should not be giving me any credit back!!! I only had one box unopened– all others were just as I bought them — unopened and sealed. I do not know what his problem was— was he going to have to lose commission if a return occurs? I don’t know. I can only hope that he did.
I advise anyone to seek other stores that have customer service and employees that are cordial and not rude.
If you return an item— just know you will be charged 20%!!!
I will not be going back to this place! I will take my huge renovation elsewhere.
DO NOT make the same mistake I made.

I bought wood from them in June and used their recommended installer to install wood flooring in July after the wood acclimated as they recommended. It came apart in November, and they blamed the installer they recommended. His team came back, took a reading, said they thought it was defective flooring that Lumber Liquidators bought from China. His crew tried to fix it, but again, it is buckling and cupping has gaps and looks awful. Scott, the manager at the store, will not return any calls, and finally after sending a certified letter to their corporate headquarters I received my first telephone call from Corporate with a last name, who left a message that he could tell from the photographs that the wood was not installed properly. I googled «Lumber Liquidator Complaints» and found out that Better Business Bureau has had over 300 complaints on Lumber Liquidators, mostly for faulty product. Their warranty is worthless, their customer service is worthless, and I would never do business with them.