Charter Communications

Finally cut the cord. Consistently poor and wavering speeds, daily sales calls despite formally opting out, high cost for poor service and no willingness to reduce plan costs. Switched to DSL and now have twice the speeds consistently for half the price. Would have paid more just to be rid of charter. Horrible model for how to retain customers.

Not a fan of Charter at all. Customer for over a decade and they wouldn’t work with me on pricing when discounts ran out. Called three different times to give them a chance to restore discounts and they wouldn’t. Fourth time I called was to cancel service and THEN suddenly they wanted to restore my old pricing. Told them I was switching to DirecTV and the guy had the gall to say «you know their pricing will go up in a year right?» I said «yes just like yours does every year but DTV told me about it up front at least». Anyway I’ve been away from Charter for three months and am much happier with my TV service. I do still use them for Internet as I’ve had no problems there. Still a little more expensive than what I think is fair.

Dial up would be faster than your service! I’m paying for 60 Mbps service, I can’t even get 1 Mbps. I call your customer support line and the call won’t go through 7 times. I’m glad something serious isn’t happening! You guys define a new level of suck.

The only reason this company survives is that they have no competitors. Their service is badly overpriced, low quality and of questionable business practice. Going to the Kennewick office is like dealing with junk yard dogs. Use extreme caution when dealing with them

Charter services and customer service is horrible. The continueing price creap every few months is frustrating. In some ways they have a monopoly.

I’ve had Charter bundle for a few years now. I’m a low maintenance customer. I’ve seen service vary between ok and poor over the years. Phone echo and intermittent voice — often have to redial. TV seems ok but sometimes pixelates. The internet occasionally ok with speed test results up to 30Mb/​s. More often it’s not and speed checks are around 10. Mote recently it’s been poor with download in the 1 to 3 Mb/​s which is pathetic. Not worth the $ 144 /​month I pay. I’m shopping for another ISP.

The difference between internet in third world countries and internet from Charter, is that in third world countries you have the connection.
This is embarrassing that a US company can’t provide a reliable internet service. Unfortunately I don’t know their competitors in the area, but if you need internet connection for work purposes, this won’t solve your problem.

I have one of the services. I get calls upsaling other services. To me this is telemarketing. Upsetting because I am already there customer.

Charter Home iNet service in Pasco functions properly about 80% of the time but requires hard reboot 1x mnth and suffers with QOS.
Charter Biz Richland costs our business $ 500+ mnth and gets us poor and intermittent performance, horrible QOS, to the point we had to, in addition, contract with Pocket iNet to supply a steady signal for our customer check in stations.
Often the hops are ridiculous and stall in other cities or centralized hubs on the Charter distributed network. We have to consistently demonstrate/​show proof of qos failures and never get a real solution.
That’s a really bad track record. Abolish government formed oligopolies.

If I had a ZERO star option, I’d select it. I’ve experienced many of the same problems other reviewers have already commented on, so I won’t repeat the woes with poor TV quality or the off-​again, on-​again Internet service, or the constant raising of prices.
My frustration is with the web site. Like a good citizen, I change my log-​in information every so often. I have been unable to do so on Charter, because no matter what combination of characters and symbols I use, my attempts are rejected. I follow the «tips» for strong ID and PW exactly, without success.
When I called Charter, it took me forever to reach a real person with whom I could converse, instead of the robot, who could not fathom my problem. When I did reach a real person, and explained my problem, he assumed I was just too stupid to figure out how to construct an ID or PW and told me to just use something simple. «I use Welcome1,» he said.
I explained that the Charter web site has tips for ID and PW that recommended something stronger than «Welcome1.» He said, «That’s not really Charter putting up that web site.» After I regained my composure, I suggested that Charter should be paying as much attention to their outsourced providers as they do to their own operations, especially given that the web site is what connects users to Charter. He told me there was nothing he could do about that. They he asked me to stay on the line for a survey. #$%&^@!!!
I absolutely have to change to a differently provider. It’s such a hassle, but it will be worth it to get rid of Charter. Any suggestions, fellow sufferers?

Having and dealing with Charter is without a doubt worse than the Ninth Circle of Hell.
I can’t stand them on any level. Their service sucks and their employees are even worse.
Unless you are a glutton for punishment don’t have a technician come out to «fix» (if you’re lucky) any issue or else you’ll be out $ 50 and brain cells from having them in your home.

Let me be the next in line to complain about charter.
Our internet keeps going out. Common sense tells me to try resetting the router/​modem. That fails, so I them call the charter 888 number. A very nice lady answers with waves of sympathy over my problems and promises rolling off her tongue of how «we’ll get this problem fixed right up.» As you could probably discern from my 1-​star rating, she lied.
I’ve had charter for years, because they are the only company that serves my area. Same thing with the small business I run. I consistently have problems with them on both a residential and commercial level.
This is just another example of a company capitalizing on a commodity and not caring about their service because, who is going to outright cancel their internet without any way to get another provider? I so very badly wish another company would spring up with some ethics and put Charter out of business.

I’m using my Unilocal app on my android phone and my T-​Mobile data plan to write this review because once again my charter internet is out. This happens all to frequently (1 – 3 times a month). Every time I’m told that they’ll be happy to send out a technician but if it’s not a problem with their equipment but a problem with my modem/​router (which they always blame… See others’ reviews) they’ll charge me. I would be at the mercy of their technicians and I wouldn’t trust them to be honest. Tempting to switch to unlimited wireless data and use my phone as a mobile hotspot. I hate you charter.

Charter has many not so great reviews. But my experience really hasn’t been that bad. I use them only for Internet. Don’t fall for bundles as they are more expensive then services separate. I haven’t had many problems with internet and the price is right. I had a nightmare with Frontier once they took over Verizon.
The service itself is really fast. Faster then any other internet option in our region. The price is right too when you are in an agreement (ask for 1 service agreements for 24 month for the best deals). 34.99 per month isn’t bad for 15mg speed internet.
I don’t see Charter doing much more «devious» things then other providers (Dish, Directv, Frontier). Just don’t fall for the advertising/​bundles, don’t expect stellar customer service just like the others and you’ll be fine.
To note, this review points at Charters location. Keep in mind you can do VERY LITTLE at this location. Exchange equipment and pay your bill. That’s about it.

One word can describe Charter: UNPROFESSIONAL
When I called to set up my service it was simple enough. The woman I talked to on the phone reassured me that they provided services in my area and promised to send me an e-​mail with information (that I never received).
Since my husband and I were both working, my mother waited at our house for the Charter guy (to his credit he did arrive on time). However, when I called my mom for an update later that day she informed me that neither internet or cable were set up because the area we live in is a newer development and that they had to construct a piece of equipment so that not only our house could get Charter internet but would also be for my whole neighborhood. The service man told my mother that this would happen in 1 – 2 days. I spent an hour on the phone with Charter trying to figure out what was going on and they told me 3 – 5 days. And unknowingly, my husband called them and they told him it would be 1 – 2 months. That’s a pretty big date range!
I understand they don’t have the equipment. But here’s what pissed me off:
1. Why would you tell me you service the area when you definitely don’t? Why waste both of our time?
2. I had to call my mother for information when I felt that the service man should have called ME the homeowner and notified me what the problem was and when he would come back. He never called us to update us (and it’s been a week now).
3. The service man ripped the cover off of our cable box on the wall. There are wires spilling everywhere, random pieces of equipment that have fallen on the floor and I can’t get the cover back on because I can’t even begin to organize all the wires (several of them not connected anymore). Thanks for giving me work to do ahole.
CHARTER, PLEASE DO US A FAVOR AND GO OUT OF BUSINESS. Or hire people that don’t suck. Too bad there is not a 0 stars option.

Since I live outside city limits, Charter is the only company I can get internet from. Otherwise, I wouldn’t bother. I haven’t had much trouble with the internet but the ongoing sales pitches are aggravating. I don’t have a landline and I don’t want one, but Charter seems determined to change my mind. Plus there are lots of hidden fees, like «cable maintenance» or other crap like that.
Try to find another provider, unless you like solicitors calling with «incredible deals» and enough junk mailings to wallpaper your house with.

Charter is a serious ball of suck.
I just keep forgetting to switch to Dish.

For the past few years, Charter Communications seems to have embarked on a daring plan to lose every customer they have. It seems to be working perfectly!
For as long as I can remember, Charter has had crappy service, but lately they’ve been dropping channels, raising the price and I, like many others, seem to have noticed a real drop in picture quality. I too have noticed those weird lines (it’s not our television), as well as a weird pixilation deal that happens RIGHT DURING STAR TREK!!! *GASP! Pant, pant, pant * We’ve also noticed a ton of random cut outs when we’ll lose 90%, or all of our channels for either a few minutes, or a few hours. What’s up with that?!
Between the price hikes, channel dropping, poor customer service and poor picture quality, I wonder how Charter stays in business.
We’ve put a lot of consideration into switching, especially if they pull something stupid again.

I am very dissatisfied with the internet service provided by Charter. It is slow as hell! The commercial they play stating the speed of transmission has been increased for free is untrue (at least with mine). I continually get an «unable to load» notification. Once my contract is up. I’m moving onto another provider. But I’m not done yet.
I also have a gripe about the cable service. At times the image breaks up and the sound gets interrupted and broken. Its not my tv.
Stay away from this provider. Two stars, one because there is no option for zero and two for at least having internet/​cable.

The digital transition?! It wasn’t too bad. With Charter I brought in my old analog box, and got it swapped for an HD box (this took a little while, because they had a moderate line).
Found out they made a mistake (charged for an HD DVR, but I only had an HD box). Today, I brought my box in, (there was no line) and I got my HD DVR AND credit to my account for the mischarges, and $ 20 to boot.
I likey.