David’s Bridal

I accompanied my friend to David’s Bridal to look at the dress her stylist helped her pick out the day prior. We had the pleasure of working with Richela. My friend had a great experience with her the day before and she was just as wonderful when we came back this time. The dress was perfect and the veil she suggested was a perfect match. She was energetic, knowledgeable, and great at what she does. We felt no pressure and had a great time. Even though we didn’t have time to try on bridesmaids dresses, she picked out a few styles that would fit well with my body type. I’ll be getting married soon too and will be back to have Richela help me find my perfect dress as well.

Had a wonderful experience at Davids Bridal yesterday with my maid of honor.
I’m from out of town, came over so we could shop for her dress.
Our sales stylist «Christal» was awesome. She had excellent customer service skills, she listened, she made helpful suggestions and she made our day fun.
Looking forward to visiting her again.
Kim

I went in to do a fitting on my wedding dress only to find out that I had put on more weight than I thought, there for my dress didn’t fit, unfortunately they could not let the dress out, or get it in a bigger size. I started to panic until the assistant store manager Shaun Owens Bosch stepped in and told me that they would help me find a new dress in the right size and that they would do a «swap». I was still upset but getting better, My sister was with me and with her help as well we found my back up dress from the first time I tried on dresses, we then talked with Shaun and she found one in the right size and ordered it for me. I have never been treated so good, these ladies where amazing and kind they treated me wonderfully. Without the help of these wonderful ladies my wedding day would have been ruined I am so thankful for them and all the help and support they gave me.

Getting an appointment was easy, and the staff were very friendly. My appointment ran longer than the scheduled time, but my helper never said a word and kept pulling dresses for me to try. That said, I felt VERY pressured to buy a dress that day. My dress was on sale and being discontinued and I was told I’d better order it now if I wanted to make sure I got it. That was two months ago. My dress is still available and 150 $ cheaper. Plus, I’m not so sure I’m in love with it anymore. I really wish that there had been no pressure to buy and I could have kept trying on dresses. I understand that the women who work there get paid on commission, but it shouldn’t be so obvious. Now I’m stuck with a dress I’m not sure I love, and there isn’t much I can do about it. There are no returns or exchanges and I don’t think they’d be too willing to let me try on more dresses since I already have one… such a bummer!

I can hardly believe our David’s Bridal experience could get any worse but it did. After the poor bride was informed that she was sold the wrong size dress the staff remeasured her and told her she was a size 4 not a size 6 like they had originally told her. They ordered her the «correct» size and told her she would be able to pick it up in a few weeks (keep in mind the bride lives in Bothell and her family lived in Moses Lake so driving to pick it up is no small task). When the new size 4 arrived she goes in for alterations. After the 3 containers of pins and 2 inches of fabric being taken in the alterations lady informers the bride that this dress is too big for her and she needs a size 2… The staff insures her they will do everything they can to fix it… They then tell her that the size 2 couldn’t possible get to the store until August 12^th, 10 days before the wedding. The following day the Bride searches DAVIDS BRIDALS OWN WEBSITE and finds her dress on sale with next day shipping available. After a call to the store the family explaining that if they do not have the brides dress by that week they will be expecting a full refund and taking their business elsewhere. The store is magically able to get the dress there in 3 days. This poor brides will never experience bridal dress shopping again and Davids Bridal absolutely blew it.

Dresses are reasonably priced, but I’m not crazy about their customer service here. It’s really a toss up on any given day. They don’t seem motivated to deliver good customer service. In my experience, my wedding dress purchase went great but not so much when buying my bridesmaid dresses. As soon as I pick up those dresses I’ll be glad I don’t have to go there again.
I’d recommend trying on dresses there and purchasing them online instead of in store. You’ll save yourself a lot of trouble!

I am a bridesmaid for a wedding in June. During our appointment we were pretty much ignored and fended for ourselves. I order my dress a LONG. While ago and I was first told it would be three weeks that they had mine in stock. A month later I called they told me it would be a month. I called a month and a week later they said it was still processing then they told the bride that they ship it. I called eight days later and they told me they shipped it that day and it would take a week. After a week I went up there they said it’ll be there on the next Monday. Yea still not there… I might have to go to the wedding naked lol jk but save yourself some pain and go to Amy’s bridal

The customer service here is some of the worst I have ever experienced. I came in on Labor Day to buy a dress with my friend. I was committed to buying a wedding dress that day no matter what. I show up for my appointment a few minutes early and am told that I will need to wait for an associate to become available. Not that big of a deal so my friend and I walked around the store looking for dresses to try on. Thirty minutes after my scheduled appointment time, we are finally helped. I am not sure why the associate felt I needed a tour of the store considering I had just walked around it for 45 minutes and was not planning on buying bridesmaids dresses or shoes. Finally it is time to try on dresses and the associate tried to put me in a dressing room off to the side away from the main mirrors. There were two other brides with large parties trying on gowns on that side and were taking up the platform and mirror space. The other side was completely empty. Why would I want to fight for mirror space with two other brides when there is an empty section? I ask if I can be moved to the other side so I can use the main mirrors and platform. Apparently this was an issue because she had to ask her manager if this was okay, in which the manager replied that the rooms were reserved for later appointments. NEWSFLASH– I WAS EARLY FOR MY APPOINTMENT… IT TOOK YOU LONGER TO GET TO ME!!! After a few minutes… they «let» me try on dresses in the empty section. Thankfully my friend was with me to help me get in the dresses and give me some advice. The associate really did not help much at all. I found the dress I wanted to buy and I purchased it that day. I was annoyed, but happy I found my dress.
Two weeks later my dress came and I got a call right away from Laura. (Side note– Laura was the most helpful person throughout this whole process and I wish I could have just worked with her.) I came in later that night and tried it on and all was good. The manager said I could come back on Friday after 11 am to pick it up so they could steam it. I made my alterations appointment with a tailor for Friday at 4 pm. I show up at 3:20 to pick up the dress and was stalled out by another sales associate. She said that they just needed to do the final bead check and asked if I could come back in a half hour. I told her no that I couldn’t wait because my appointment was at 4. Five minutes later she came out with my dress and said that it would be okay if I brought it back after my alterations appointment. That didn’t make sense so I said, «So it didn’t get done or???». She told me that the dress had not been steamed like they said it would be. I didn’t appreciate the fact that she lied to me about just needing to do a final «bead check», when in actuality the whole thing needed to be done. I have had to pay my tailor to steam the dress instead. It sucks having to pay for a service that was supposed to be free with the dress as promised.
I don’t understand why this store thinks it is okay to treat customers like this. All I wanted was to come in… try on dresses without having to fight another bride to look in the mirror… and not be lied to! I don’t think I am asking for princess treatment or being a bridezilla! If you want to buy a David’s Bridal dress, I suggest trying on some in the store and ordering online. If you order online, you have a better return option and not have to deal with unscrupulous employees.

David’s Bridal is terrible! I made an appointment to try on dresses and still received little to no assistance. The worst part is that they make you fill out an information sheet before trying on dresses which includes your phone number. I didn’t even buy my dress here and they still gave my phone number to several places. I received calls from Men’s Warehouse and Mary Kay consultants who all stated they got my number from David’s Bridal. That is not how the information you give them should be used.

My MoH, mom, grandma, and aunt went to this store for my fist session of gowns. The attendant was nice enough to me but absolutely rude to my family! While i was trying dresses on, she was telling them not to pick out dresses because she just knew i wouldn’t like them. At one point she flat-​out said that there were no dresses in the store that would fit my desire and boy, was she right! The dresses here are great for a lower price point (I didn’t see a dress over $ 1400). But do yourself a favor and look around a little. I found THE ONE at Amy’s Bridal Boutique in Kennewick (they carry designers) and the attendant was so amazing and helpful my experiences were like night and day (or nightmare and heaven!)

I had a good experience here. I bought my wedding dress and had a few alterations done here. Consultants are very helpful and patient. The people in alterations do an outstanding job!
My only complaint: The selection of bridal gowns is average… I wish they had a broader selection of styles and designer brands. If you’re looking for a specific dress, don’t count on finding it here.