The Fix Machine Animal Health Clinic

Dr Regan is a great vet and the price is right. The office staff however is rude and condescending. The receptionist that I just spoke to was completely unprofessional. I would and will gladly take my animals somewhere else to not have to interact with the office staff again. Unfortunately the staff’s behavior over shadows the doctors performance. No one deserves to be treated like that just to get reasonably priced care for their animals. I’m this case you get what you pay for.

The staff at the fix machine do a great job! I’ve taken my dogs there for vaccinations (which were quick and easy during a Wednesday walk in clinic) and got my younger dog spayed there. The clinic is clean and conveniently located. They put my mind at ease when turning over my younger dog to be spayed. She is very wary of strangers. The cost of her spay was literally one third the cost of our previous vet in town. I really feel like my animals are in good hands. They don’t have frivolous unnecessary charges. I appreciate that they do such good work and keep prices low. I would recommend this clinic to anyone needing awesome pet care!

Dr Reagan is an amazing doctor! Our pug has issues with neglect from when he was a puppy and he taught us an amazing trick to help him with strangers, simply give them the leash that he’s on and he’s immediately put at ease! They provide full and comprensive pet care (shots, testing, etc) with their experience working with the Alaska humane society. Thousands of dollars spent on pet training could not have taught us that, and our cat Puffy was their first ever patient! Affordable, caring, fast, and KNOWLEDGEABLE the Fix Machine is where is its at!

Dr. Reagan and staff are fantastic. While some people may find Dr. Reagan’s approach to educating his clients to be condescending, I actually like it because it helps me as pet owners make better choices for my pets. We pet owners think we know what’s best for our pets but sometimes we don’t do what’s best because we either think it’s expensive or our pet doesn’t need those shots because it’s an indoor pet.
I’ve been seeing Dr. Reagan for about a year now and he’s treated several of my pets. On Sunday, March 23, 2014 my eldest cat ended up outside. I searched for my cat for two days and I found him on Tuesday. By Tuesday night I realized something was wrong with him as he was sneezing and panting. Luckily I had an appointment the next morning for my daughter’s cat — who was taken in for a spay — and I took my cat in. It turns out my cat had caught an upper respiratory infection which could have killed him if left untreated. It still possibly he can die since we’re not out of the woodwork yet. Yes, it was expensive to have Dr. Reagan treat my cat but this is my own fault because I failed as a pet owner to keep my pet’s vaccines updated (Zeus’ vaccines expired the year before).
As a pet owner it’s hard to see someone else handle our pets but when an animal is scared, as my cat was, the pet can become vicious as my cat became. Yes, Dr. Reagan had to scruff and hold Zeus in a manner that looks like he’s going to hurt the cat but Dr. Reagan is a professional and knows what he is doing in how to hold a cat who is scared and being vicious. He taught me how to hold Zeus so I can feed him while he’s sick as well as give him his medication. Not doing what Dr. Reagan told me could cost my cat his life.
On March 27, 2014, the following day after Dr. Reagan saw my Zeus, I had a 9 AM appointment for my other two cats to have their shots updated since Zeus was sick. I also took in my female cat — Isis — who was pregnant because she had gone into labor the night before but had not progressed by the next morning. It turns out that one of the kittens was stuck in the birth canal and died. Dr. Reagan performed an emergency C-​section and spay saving not only Isis life but was able to save the other three kittens.
Yes, in all between my Zeus, Isis and my other cats my bill was very expensive but the fault lies squarely on me since I had made the choice not to keep up with my pets vaccines as I should have and I had chosen not to get Isis spayed before. Animals can’t make those choices and it’s a pet owner’s responsibility to get their pets vaccinated as well as spayed and neutered. I keep my cats indoors and I thought «I keep my cats inside so they won’t get sick» but it only takes a moment with a door left open for a cat to escape and get sick or get pregnant.
The Fix Machine has low cost spay and neuters starting at $ 49 and going up to $ 179 depending on the breed, size and sex of your pet. Yes there is an additional charge if your pet is in heat but it’s a nominal additional fee compared to an emergency C-​section or your pet losing their life. Hindsight is ²⁰⁄₂₀ and if I could go back in time to get Isis spayed I would have since $ 79 is less than what we paid for that emergency C-​section. Sure I’ve got cute baby kittens but I also have a cat that went through a lot of trauma, pain and has to recover from that major surgery that saved her life.
If you want to avoid expensive vet bills then get your pets vaccinated and if you have a pet that is not neutered or spayed get your pet fixed. You’ll save yourself hundreds and even thousands of dollars doing so.
I absolutely do recommend The Fix Machine to anyone living in the Tri-​Cities, WA area.

What a nightmare! We checked our pup in @ 8:30 in the am… the lady was pretty pushy trying to get us to buy into shots & vaccines we have never even heard of (we brought all paperwork stating he is up to date on all vaccinations) but she still made a point to make us feel like irresponsible owners for not getting them. We were told to pick up our baby at 4 pm… after a 25 minute wait he walked out almost completely covered in his own dried up poop & scared to death. The vet came out and noted there was a little poop near his neck but didn’t bother to mention most of his under side… butt area & crotch was completely caked & said «no baths for 10 days» then quickly slipped into the back room. When we got home and saw the mess I called and wanted to know what happened… the manager was already gone for the day, but the owner Reagan, who is also the main vet called me back pretty fast to see what the problem was. I will give them that… he was fast to respond to my message I left. We ended up talking for almost 30 minutes & learned that my pup had messed himself in the crotch area BEFORE his surgery while he was being sedated. He said an assistant cleaned what she could quickly but there was a significant amount of feces left behind. He said its not uncommon to do this and said it happens all the time with cattle. I’m not a doctor by any means but I would think poop 2 – 3 inches away from where a surgery is about to happen would be out of the question. He said the reason for not cleaning my dog up was that he was rowdy when he got there… I would think any dog would be scared being in a strange place in a cage away from family. I told him I thought it was unacceptable picking up my dog covered in his own crap, he didn’t think it was a big deal, no apology & even laughing at me. The incision itself looks like it is good work & I do think he genuinely loves animals… after talking to him I truly believe that. They are the cheapest in town by a pretty good margin, now it’s obvious to me why. He probably is a good vet, but after our talk I seriously question his interest in customer satisfaction & people skills. If you want your animal to sit in a cage for 7 hours covered in his own crap… look no further.

After calling around pricing the cost to have our pup spayed and vaccinated I was excited to find this place. I called all over the Tri Cities and even the cheapest place I found was still DOUBLE what I payed here. Plus they didn’t charge me extra for pain medication nor did they require unnecessary blood work. It’s ridiculous what vets charge in the Tri Cities to spay or neuter pets. It is a nice office and convenient location. I highly recommend the Fix Machine.