Midas

I was in the shop today. There were 3 mechanics standing around talking and bays open. A potential customer came in asking for an oil change. The MANAGER turned him away telling him to make an appointment. Training would be appropriate because apparently the manager has never been taught the potential in a new client.

Extremely overpriced ! $ 1000 for brake calipers and pads total !!! That’s ¹⁄₃^rd the trade in value of my car haha !

Very bad service! They damaged brand new rims I had on my car when they changed the brakes and a few lug nuts even came off within a few days of service. Beware of service done here. I sued them in small claims court in 2006 and still have never received the judgement I was awarded! CROOKS! Update: Now the owner wants to leave feedback stating he did not know about it but the paperwork was served and the court proceeded and concluded in my favor during the time he owned this business. So how could he not know if his company has representation at court?

So we came in 3 – 4 weeks ago to get an alignment. Had to change the tie-​rod. Fine… So we went home and changed it ourselves to save some money. We were charged $ 20 to go towards our alignment. We brought it back in. Now our struts are too worn. Fine. We went home and had to wait to buy the struts because they’re pricey. We changed them and called to ensure they would have the honor and integrity to fulfill what THEY HAD TOLD US. But… They did not and so we’re out $ 20 which isn’t a lot however this shop tries to charge you for A LOT. And then when yo think you’ll only pay a certain price and because you’re careful with your money and not rich and budget your stuff… You now have to wait 2 more days to get an alignment because we can’t foot the bill. Our alignment is way off and even 2 days is awful for an alignment that is way off. So thank you Midas! Thank you manager! You have shown me the greatest kindness… Jk! Ps… I would’ve given them –100 stars but Unilocal doesn’t have that option.

Midas was very helpful I came in for a clunking noise in my front end. The managers were very helpful and explained what was causing the clunking noise in my front end. The mechanic that fixed my car was very professional and I felt good about going to midas I will definitely be back for future service

The staff was helpful, the pricing was upfront. Overall a decent experience exactly what I expected as far as cost and service.

The check engine light is finally off. It was on for the last five months since my last experience with Midas. I contacted Mike, the owner of this shop, after the last time in the shop to discuss my experience and find a reasonable resolution. My car sputtering during acceleration prompted that call. Yes, this was after all the other services performed on my car and part of the original reason why I brought my car in for service.
Mike and I spoke several times on the phone over the course of a few days. His solution was to give me a 75 dollar credit for future service. It was a bit outrageous after spending nearly 1500 dollars within a six month period there. It is upsetting to think that Mike would rather barter about how to correct the poor service than to take reasonable responsibility and see through that my car was fixed properly. He finally agreed to replace the cam-​shaft sensor that they claimed was the cause of the problems; it was a 175 dollar service. Upon completion, Dave, the manager at Midas, told that my check engine light would go back on, because there was still another problem with my car, but they could not tell me exactly what it was and that I would have to pay for that service. I refused and proceed to drive my car that way for the last five months.
After that bad of an experience, I was not prepared to take it to another shop to spend more money regardless of the problem getting solved or not. I took a risky chance, because I use my car frequently for long distance drives to Milwaukee and Chicago.
This holiday weekend I drove three hours north to my uncle’s farm to spend some time with family. Also, the opportunity to finally have him look at my car, because he used to own a repair shop and service cars (He sold that shop a few years back to retire up north and his old shop is now part of Leff’s Lucky Town in Wauwatosa).
My uncle took my keys, started the car, plugged in the code reader for the check engine light, looked at the code, popped the hood, plugged in the purge tube which apparently was unplugged (since I have novice engine knowledge this is not something I would have known or known to look for), he took my car for a quick drive, brought it back and said the problem was fixed. I made the three hour drive back with my car more responsive and experienced none of the problems I had before that. Tell me, what is wrong with this?
I write honest, no bs Unilocal reviews for people like you. To praise great businesses and hold accountable those less honorable. It’s about honesty, integrity, and the expectation of great customer service. Something that is not to be confused as a luxury, but an expectation, no matter what business.