My experience has always been a positive one. I have always received great service. And the employees have always been very helpful very friendly.
Max N.
Rating des Ortes: 1 Pleasant Prairie, WI
I called the store to make sure they could handle the large boxes that I wanted to ship. I was surprised at the poor customer service manners the man had on the phone. No how can we help, no thank you, no good bye– just hung up the phone. Unfortunately, I had to use UPS because it was prepaid. The lady at the store was less than courteous. Apparently she went to the same UPS charm school as the guy I spoke to on the phone. Why are these people in customer service? They can’t even suck it to be nice 10 times a day((maximum) or 60 times a week. I know life is tough and everyone has a crisis but this is the time for people in these customer service jobs to step forward and be extra helpful. I am going to contact the company that prepaid this shipment & recommend that they use an alternative shipper.
Kate O.
Rating des Ortes: 1 Cudahy, WI
Protect yourself; do not go here! Sadly, I lost a cherished family heirloom jewelry piece while shipping it with UPS. That should be the worst part, but the worst part was dealing with the owners of this store in trying to get my insurance money back. They told us things like«We’re sick as h*ll of dealing with you»(direct quote). Unfortunately, we had no choice but to deal with them. I never would have assumed the owner stole my jewelry — until the owner adamantly denied doing so on multiple occasions. She even hung up on me for suggesting this was what happened — even though I had suggested no such thing. These people know nothing of customer service. Please, save yourself the drama. Go to the Racine store instead.