Hardware City Home Center

I come here more often than I realize. It’s near a grocery store I frequent, and on my way to Harris Teeter’s.
I like that it’s not a massive store so it’s easy to find what I’m looking for. Sometimes the parking lot is full, but that could be from people eating at Chipotle or Continental Pizza.
They often put out a coupon book that comes in the mail which has great deals. I bought my outside birdies some treats for when the big snow comes and it’s hard for them to find food on the ground.
Perhaps my favorite thing about this place is that they have a bin for recycling your used CFL bulbs and batteries. I’m a fan of that!

They have anything. If you need help just ask Theresa, Pauline, or Mark!
Thank You!

I stopped by with a weed eater issue and Eddie was so kind and helpful. What I liked most was that he took time to help me and didn’t try to sell me anything else. Was super courteous and with a smile. I’ll definitely be back for more.

This is a great neighborhood hardware store. If you are looking for something basic or need a few keys made. The staff is always helpful and friendly!

We have visited dozens of times over the past 3 years and they almost always have what we need. They don’t have a lot of selection of any particular item but they usually have something that will do the trick. I always prefer to shop here rather than the impersonal big box stores like Home Depot. Staff is extremely nice and helpful. If you look like you are searching for something, they will come right over to save you the time and trouble.

I have been shopping at Hardware City for over 20 years. There was a great fear that when the Home Depot opened up in Aspen Hills that they would drive Hardware City out of business. But Hardware City is still standing tall. Why, because of outstanding customer service, competitive prices, relatively good array of inventory considering that this is not a mega store and of course Location, Location, Location.
While I have purchased a myriad of items over the years, from toilets, to grass seed to mulch, etc. One experience with them will always standout. About three years ago, I purchased something from this store, I don’t remember the exact item, but I remember it was over a 100 degrees that day and my car would not start after I left the store. I was in a bad way and sweating like a pig as I tried to get the car started. Did I say it was over a 100 degrees? It was hot, hazy and super humid that day.
Anyway, the people at the store were so «Cool.» They let me sit in the section with the grills and swing sets while I was waited for a tow truck and none of the employees gave me funnyy looks or in anyway make me feel uncomfortable as I waited for nearly an hour for the tow truck. Shucks, someone actually offered to go get me a cool drink.
I am actually on my way there shortly to pick up some plants and other landscaping materials and I am fairly confident that I will be pleased with my purchase and the price that I pay. Note, they are not the cheapest guys around but there prices are reasonable in my view.

The employees are generally friendly and helpful, and I’ve usually been able to find what I needed. Plenty of free parking; prices are reasonable.
My favorite time was when I took my flashlight in because it wasn’t working and I wanted to find out if I should toss it. The assistant manager, Ronnie, said he could fix it. Ronnie did a wonderful job, and it was so kind of him considering that I hadn’t purchased the flashlight at Hardware City. I paid him for new batteries and asked if the store had a «heavy-​duty» flashlight that I could keep in my car. He pointed me to a flashlight that shines up to 35 feet away and will work even if it falls into water. I bought one for myself and one for a friend.
Ronnie provided that kind of good old-​fashioned service that you don’t see much anymore. Hats off to Hardware City for having Ronnie on board!

This place is pretty amazing. They may not be like the big box hardware stores, where you can get lumber toilets flooring and things of that nature. But if you need some strange off the wall item that nobody has EVER heard of, I promise you this place has it. Not only do they have that item, somebody in that store knows all about it! The staff is friendly and helpful and they always have an amazing ceramic pot collection.

I stopped in numerous times to pick up items and I’m very pleased with the service and prices. I appreciate the fact that staff come up to you to ask if you need something instead of having to chase someone for help. I thought it would be much more expensive than one of the big box stores and was pleasantly surprised to find that is not the case.

This is a small but useful hardware store in the Kensington area. I will continue to patronize this establishment since it is so conveniently located in our neighborhood. Small hardware stores are few and far between so I think it is important to keep the small businesses going.

Bill and Joe are great, helped me even when I was being very picky and particular about 45 degree cuts. Will be back the personalized customer service here is great!

I’ve always found the employees here to be helpful and friendly. The store has a good variety of home and garden products and they are at a good price. The place has been here forever, which I think speaks well of the business.

This is a Rental Center Review for HC — Never rent tools without testing them first!
Yesterday, I rented a pressure washer. When I got it home, it was no better than a squirt gun, and the motor ran roughly. I took it back and told them it didn’t work. Ronnie, the manager hooked it up, and tried to use it. He tried all the nozzles, but never said a word to me the entire time. All he said, to another employee was «Must be a defective wand.» He never apologized, and never said anything about the rough motor.
Eddie, the assistant who rented it to me, asked if I wanted to try again, but they hadn’t even tested it with a new wand, or done anything about the engine! I said «no.» And it took him as long to void my order as it did to process it — about 10 minutes — They don’t seem to be familiar with how to rent tools — or to check them out after the tools are returned! He didn’t offer me a credit or anything to compensate for all the time I wasted.

No lumberyard. No acre of plants. But if you need something a bit out of the ordinary that a corporate mega-​store which micromanages yield per square inch does not deign to carry, come here and a friendly, knowledgeable employee will lead you right to it. Special mention for a whole aisle of fasteners in open bins, so you can test for the correct fit.

When I go into Hardware City I’m almost always immediately asked by an employee if they can help me find what I’m looking for. When my sister and I went in to buy furnace filters we were not only shown where they were, but given information on which were better for allergies and which not so good and why. I never realized there was so much to learn about filters. Sometimes I like to just browse the store though. They have an interesting, somewhat eclectic, variety of merchandise. Not only do they have the standard hardware items, but they have some interesting kitchen and home accessories. They have a nice selection of planters but I haven’t been overly impressed with their plants and flowers. I just don’t think they have enough space for a wide variety. Prices may be slightly higher than Home Depot, I really haven’t compared, but just not having to navigate a huge warehouse makes it worth a little extra expense.

Avoid Home Depot for small odds and ins for home or projects, they have an amazing selection of little things that you wont find at other stores. The staff can be helpful but its a hit or miss. Sometimes youre better off wondering to find what you’re looking for. But, they are definitely worth visiting!

They have really really improved from a customer service standpoint. Props for that.

Been here a couple times and I like them.

Not the greatest hardware store, but they had a really nice plant pot selection — actually better than what I’d seen at Home Depot in Bethesda the previous day. Convenient if you are in the area, otherwise not worth a special trip (i.e. does not compare to Bethesda’s great Strosnider’s).

What a JOKE this place.
Recently I stopped my to look for some paint and I overheard the most eye popping situation. A customer had called for a certain item and drove to the store and a gentleman in the back behind the counter told him it wasn’t available. The customer became irate and they yelled really loud at each other, the HC employee said dont waste my time blah blah have a nice day. Wow, rude and he still has a job there? I mean this was way out of line. Eventually I had a question and walked over to him, asked if HC maybe carried fiberglass resin, he said he buddy I’m closing this place down go ask somebody else. I don’t know if the rental stuff is different than the staff but jeez this guy should get fired.
You can never find any helpful staff in this Establishment. While it’s very close to my home this place sucks and is very overpriced. Just drive to a Home Depot or Lowes, these guys have been very under managed and providing cumbersome experiences for years.
Stay away, far away! Maybe I go back and get a name for this guy and do a review update.