2FL Windows & Siding

I hired 2FL to re-​side my home recently. This was a huge, and fairly intimidating, project for me. Everyone I worked with there was responsive, knowledgeable and put my mind at ease. The end result is wonderful! Highly recommend 2FL.

Their guy Jason did an excellent job with the spindles on the side of my roof. I am very satisfied.

The team at 2FL Windows & Siding did an great job re-​siding and replacing windows & sliding glass doors for our 30 unit apartment building in Renton, WA. It was a big job that lasted for many weeks. As a result of their on-​time & on-​budget work, the building looks better than new! I would highly recommend 2FL and the work that they did. I would use 2FL again in the future.

This is a review based on the estimate and administrative team. I initially called Chris from 2FL on June 28^th and made an appointment to have someone come out to do an estimate to replace my roof. I scheduled the estimate for July 3^rd, and was told that the roofer didn’t require me to be present as they would just hop up there and check things out.
July 12^th rolls around and I hadn’t heard from them. I called Chris to inquire about the estimate. It turns out that no one actually went out on the 3^rd and they still needed to send someone by. Greg called me that afternoon and said that he would stop by the house and send me the estimate via email the next morning.
I never received the estimate as promised.
I called back Chris the next day to find out what happened and he said that they were understaffed with some of their employees on vacation. I just wished someone from the company would have thought to tell me that A) they couldn’t make the first appointment and B) not to promise to send an estimate and then fail to.
If their actions for just gathering an estimate is any indicator of the customer service or quality done in replacing roofs, I’d stay far far away. Also isn’t summer the prime time for replacing roofs in WA? Why are they understaffed during what is their busiest season? Not a good sign or experience.

Follow up: A year later, when I contacted Terry about a whole my husband put in the siding doing yard work, he’s more than willing to help us get an additional piece and repair it for free.
Siding: Our siding experience was great! 2FL brought over a crew from Spokane to do the work to keep them busy between jobs out there (we’re in Western Washington). Although they started a day later than expected due to material delivery being delayed, they were amazingly fast and always courteous. Ron and his crew did a great job, working through the weekend and even until around 7−8pm every night. Total whole siding project took about 4 days. We’re really impressed by their performance. Even now, 2 months after the siding has been completed, John & Terry are more than willing to come look at any areas we might be having problems with (vent was popping off).
Deck and porch overhang: When we first requested a bid from 2FL, we weren’t aware that they did decking so to find out they do, we were happy to have one company doing both of our large projects (siding and decks). Tear down of original decks went really quickly. They were more than happy to build us temporary stairs so we could get still get in and out of the front of the house while they continued to work. The original estimate for the deck project was about a week and a half to 2 weeks. Unfortunately, we got red-​tagged by the City of Covington (not 2FLs fault). Between getting engineering and plans drawn up and permits approved by the City, we were on hold for over 2 months. I didn’t like the fact that once we were red tagged, the crew simply left all the excess unused wood/​materials out in the back yard. We waited about a week before moving it ourselves to under the frame of the deck so it wouldn’t get as damaged by the weather and wouldn’t kill our grass. Before the work stop, we did notice that the crew only worked partial days. Usually they were gone by the time we got home at 4:30pm every day. Even after we got our permits and work began again, unless Junior (crew supervisor?) was on site, the two other guys seemed not to do as much work as they perhaps could have. The quality of work is great though and now that the project is finished, we love our new decks.
Overall, Terry and John were both really easy to get a hold of when we had questions. We’re happy with the experience other than we wish the deck portion had been completed a bit faster.