Ace Relocation Systems

I had a little trouble initially with the estimate, but once that was resolved, the 60 mile move couldn’t have gone any better. Nick, David, and (I can’t remember the third guy’s name) arrived early. That surprised me. Then they worked quickly, efficiently, and carefully. On top of all that, I was stunned to be advised I would actually receive a small refund. I highly recommend Ace, especially if my three wonderful movers are assigned to the move.

Best advice: Don’t ever use this company. Relocated from So Cal. The average drive time from my city in Los Angeles to my city here in Washington state is about 18hrs (plus or minus). My delivery left three days prior to me leaving the city (oct 20^th 2014). After being here about a week (I got here on the 24^th of October) I was finally contacted and told my delivery would be here by 04 Nov unless weather conditions aren’t favorable. Well, I already thought to myself, «hmm that long, ok whatever» but then I get another phone call telling me there’s been a delay but the driver didn’t specify to her what the delay was. She told me she had been trying to contact the driver but haven’t been able to get through so she contacted Quality Control. After QC was contacted I was sent a letter letting me know they’d take care of any necessary cost of goods due to the delay. Well my rep finally gets ahold off driver. She calls me back and tells me on the 3^rd that my drivers truck was in the shop but will be out that afternoon and they should be here on the 6^th. Well guess what? On the 6^th I get another call telling me Nov 7^th will be the ETA on my household goods (delivery). The actual driver calls me that same afternoon and tells me «I apologize for contacting you after hours … A little after 7… but I have you items we are in So Cal.» To which I responded, «in the same spot? I moved from so cal» he says well idk how much they explained to you but your original driver didn’t have enough room on the truck, even though you had a small delivery, your driver didn’t have space so I’m here now to shuttle it over.” Then he went on to mention he had two more smaller jobs to do first putting my new delivery date on Monday (today). They did get here about thirty mins after scheduled but this was totally unacceptable and I would never recommend this moving company to anyone.

I cannot even begin to describe our HORRENDOUS experience with Ace Relocation Systems! After moving to Washington from Illinois we had arrived at our new home and our previous moving company had informed us that there was a complication and they could no longer pick up our belongings in a timely manner. We frantically searched for a new company to assist us in our move and came across Ace. Our coordinator was friendly, helpful, and quickly arranged for our items to be picked up. That is literally the only compliment I can give the company! After we were informed that our items were picked up we assumed that they would be dropped off within the 14 day drop off spread that we were contracted to. We could not have been more wrong in our assumption!!! We were informed upon pick up that we would receive a call 24 hours before drop off. As we reached our deadline and we’re getting no updates we decided on the 13^th day that we would call and see if anyone knew when we could be expecting our delivery. After numerous calls being dodged by the company and employees placing us on hold and never returning our calls we were informed that our items would not be delivered anytime soon and that they were still in the Illinois warehouse. NOT ONE EMPLOYEE could tell us when our items would be picked up from their Illinois location and be delivered. Mind you we were already passed our CONTRACTED delivery spread!!! 12 more days passed before our items arrived LEAVING US WITHOUT OUR BELONGINGS FOR ALMOST A MONTH!!! We were so relieved to finally have our belongings that we assumed the nightmare was over. We were so wrong!!! The movers dragged our belongings down the hill in from of our home and walked in with handfuls of loose screws (that we’re boxed by us before pick up) and dropped them on our counters saying nothing. Another mover walked in with our broken mirror and opened it in our living room leaving shards of glass to fall everywhere. Several of our boxes, clearly labeled FRAGILE all over, we’re smashed and had gaping holes in them. After they left I had a massive amount if paperwork to fill out so we would hopefully be reimbursed for the damages and delay. It took a few months to receive the very small amount of money they thought was reasonable to reimburse us and it was not even close to the amount they owed us in our claim. WE WILL NEVER BE USING THIS AWFUL COMPANY EVER AGAIN!!! The nightmares and headaches they caused are haunting. I WILL TELL EVERY PERSON I KNOW WHAT A TERRIBLE COMPANY THIS IS!!! THEY DON’T DESERVE TO BE RUNNING A BUSINESS!!!

Ace helped me move to Europe for a work assignment. I am convinced my company contracted the lowest bidder which happened to be Ace. I have dealt with several moving companies in the past and I am convinced Ace is by far the most incompetent and underwhelming of the bunch.
Some advice for a better rating:
1) If you are training someone, don’t sit in the moving van while they struggle with the paperwork. All of my paperwork is covered in White-​Out and the rest is barely legible and appears improperly filled out.
2) Please act professionally and at least pretend you care about my belongings. Several of my items were packed poorly and without care and some were not even packed when I specifically instructed the movers to do so.
3) Keep my shipment grouped together and safe. The moving company in Europe did not receive all packages in the shipment from Ace. In fact, the box with the highest value items is currently lost, damaged or stolen. Also, the paperwork given to the receiving company was incomplete but on the plus side this still gives me hope that perhaps my missing items were only misplaced rather than stolen and maybe I will see them again.
In conclusion, I do not recommend this company. Find someone who is more professional — your personal belongings are worth it.

I submitted a request for a quote a couple days ago and ever since I have been harassed with phone calls from them. (over 5 times a day) even after I told them I was no longer interested.
I’ve told them multiple times to stop calling me yet they continue to do so.
Don’t go here unless you like your phone constantly being called and blown up. Extremely frustrating.

The estimator was cordial and, I thought, competent. Ended up paying for 10% overage on weight because their people packed ½ ton of stuff that I had marked DO NOT PACK and had specifically pointed out to the packers.
They also used a couple hundred pounds of unnecessary paper to surround non breakable items.
This is to say, be sure you shadow the packers and don’t buy into the personality of the marketing contact.
And 2 months later I have no payment for straightforward breakage claims.

We relocated from WA to CA and while a few of the people involved in our move were professional and friendly, I would not recommend ACE Relocation. I do have to say, I was impressed at how quickly and efficiently 3 guys could pack up our whole place and fit into boxes, then move them into the truck. Then it was all downhill from there.
They quoted us 1 – 3 weeks for delivery. We did not get our shipment until the very last day of the delivery window, so you could imagine roughing it in your new home with nothing but a carry-​on luggage and an air mattress for almost a month.
We were told that the unpack guys are to stay and help remove debris and packing materials, and make sure all items are accounted for and not damaged. Well, these guys showed up and unloaded everything as fast as they could so they could get to their next delivery. They did not stay to remove the hundreds of boxes or packing paper. They did «try» to assemble our daughter’s crib, but lo and behold, the incompetent guy who disassembled it misplaced the bolts.
So, here we are, three weeks after delivery, and:
— We can’t put my daughter’s crib together; we’re waiting on bolt replacements from the manufacturer
— Oh, but guess what else? They «misplaced» our daughter’s crib mattress too!
— The claims process tells you not to replace items until the claim has been processed.
— Our daughter has probably gotten so used to sleeping in our bed, we’re going to have a hell of a time transitioning her back to her own room/​crib once it’s all together.
— I had a bottle of prescription narcotics that we had just looked at the week of the move, with pills in it. It arrived empty.
— $ 2200 worth of camera equipment is conveniently missing, but not just that! The invaluable memory card with photos of our daughter were in the camera.
— A book shelf arrived, completely demolished and beyond repair.
— Only 2 plates were broken.
Although we are in the middle of the claims process and could very well be made «whole» in the end, this has been such a painful experience. I would not do this, with this same company again.

We have moved several times in the last 25 years. Able Cruz was our driver, completing a partial move for us from Seattle WA to Mountain View CA. He was the BEST driver we have ever had. He was thoughtful, and neat, respectful, FUN, and damn good at what he did!
My husband commented that Able had a joke every time he walked through the door! He made what can sometimes be a stressful situation very pleasant.
All items made it here in impeccable condition. I actually think, perhaps better condition than they left our house in Seattle! (He fixed a table for us as he put it back together!) I passed Able on my drive down, and I can tell you, he was a courteous and safe driver on the road.
Our packers in Seattle were also through ACE, and they were amazing (–The Girls: Crystal and Erika). We would love the same crew as we complete our move to the Bay Area.
Again, having moved multiple times (Chicago, Minneapolis, Chicago, DC-​Northern Virginia, Denver, Portland, Boulder, DC– No. Virginia, Seattle and now Silicon Valley) I feel like I am qualified to judge, and Able was exceptional!