Bowen Scarff Ford Lincoln

I have really tried to «turn the other cheek» and have a good relationship with the dealership I purchased my Escape from… but damn, I’m no fool.
September 21,2015–
I find the car I want on their website, I reach out and make arrangements to view and test drive the vehicle. I am met by a young, quiet, and uninformative sales person. I get the impression he is unexperienced and give him a pass. I ask several questions about the car and he seems to not have full answers. No worries, I will do my own research on my questions and get the answers myself.
I decide to go through with purchasing the vehicle. When the sales-​boy returns from appraising my trade-​in; he gives me an amount. I tell him that amount is a fair price as I know what the car’s value is. The sales-​boy then lets out a very exuberant «YES!». This is the most personality I have seen with him. I dismiss his presence with an eye roll and turn away from him as I am led to the finance department.
Finance department was VERY HELPFULL! KUDOS!
September 22,25,26 of the same week I purchased the car– This thing left me stranded at work (30 miles away from home) 3 different times. Come to find out the dealership sold me a battery with little «juice» and for the 5 days I drove it, the battery died. Also sold me the car with 3 existing recalls on it.
I had the car towed to Ford of KIRKLAND then called and spoke to a gentleman in the Service department. The service managers between Kirkland Ford and Bowen Scarff Ford fixed the car amongst the two dealerships and I did not pay a dime. I told both dealerships I refused to pay.
January 2016– I take my vehicle in for its first service and oil change. I am expecting negative news, but all is well with my vehicle.
February 21,2016: I get into my vehicle for my 4 a.m. shift at work. Upon putting the vehicle into drive, an engine alert message pops up. «Low break fluid, Low engine coolant». I pop open the hood and see that both fluid levels are BELOW THE MIN line… I have put 1300 miles on the car since my oil change… it’s obvious the service guys did not top off my fluids… makes me wonder what else they did not do.
Dear Bowen Scarff Ford of Kent: Our vehicles are our livelihood and our investments. To be dicked around and left with uncertainty if our vehicles are properly serviced is inexcusable. We pay for FULL SERVICE and not half assed. From my personal experience with your dealership since September of 2015, your business practices are appalling. Your finance team and the female who runs the quick lube desk are GREAT EMPLOYEES and really provide excellent service. Get more employees like them… stop screwing over your customers.

Complete incompetence as a dealership. I bought a 2015 used Ford here and all went well until they drove it to the pick-​up location after we finished signing documents. They then told me the car was broken (rain sensor for wipers) and I could not take it. They made me drive my trade-​in home; which I no longer legally owned.
Horrible communication skills throughout the entire sales department; like a horrible circus act.
I get home with my new vehicle after two days and do a few checks; one being tire pressure. I find a nail in the rear tire and 20psi in it. So they were worried about a rain sensor for intermittent wipers but not a critically low tire with a nail in it.
I’m done with this circus act of a business and I hope this helps others in the future.

Contacted Lease End specialist on 1÷13÷16 at 3:11pm, left voicemail for call back to set up lease end purchase meeting, but never received a call back. Called again on 1÷14÷16 at 2:19pm, left message with receptionist to have lease end specialist call back for meeting but never heard from dealership. Drove over to dealership, arriving at round 5pm on 1÷14÷16. Meet with receptionist about talking with lease end specialist, she asked if it was a woman or man, I said you were the one who directed me to their voicemail the last 2 days, would think you would know. She asked a sales person for help. He asked if I had leased the vehicle from them, I said I did not… from a different dealership but Ford Credit said I could go to any Ford dealership to handle the lease end meeting. Apparently after talking with two woman, one of which was their finance manager, they explained the paperwork would take too long and that out of common courteous for the other dealer, they would decline to service my request. The whole situation made no sense. Bowen Scarff, I would advise your staff to return phone messages after 24 hours of receiving them and if you would like to build traffic coming to your dealership to do business, you could try and be more accommodating, inviting and improve the lines of communication. I will be purchasing my leased vehicle now from a different dealership and if my family decides to ever purchase a Ford vehicle, we will not be visiting your dealership.

Didn’t even get the chance to buy a car from this company. The Used Car Manager refused to return a single phone call over three days and the salesman they tried to put me in contact with was too stupid to listen to what I was telling them. My wife wanted a John Cooper Works Mini Cooper that they had so instead he goes on about how I am just looking for a Coupe. No, you idiot that is not a coupe, it is a hatchback 2dr and no I don’t want to know about the other cars that AREN’T the damn JCW Mini that I called about.
To date I never heard back from the Used Car Manager Jeff Jennings.
Then again I know somebody who used to work there and haven’t heard a good thing about them yet from him.

Attention Ford if there were a negative star this place is deserving. The dealer falsly said a heating element on our F150 would take the day to fix. Came to shop this morning and now they need 36 hours. If you cant manage your service schedule than tell your customers before you get there and compensate your valuable customers. Instead we’re forced to get a rent a car. Why? The Ford service dept caused the scheduling problem not us. This is consumer fraud making customers rent a car. I will never go back to this dealer. We’ve used it for years but they deserve to be out of business over $ 1000 in service and zero customer service!

I had my truck into Bowen Scarff Ford for a no start condition (intermittent) on my truck. I told the service advisor that I believe the distributor is not sending the PIP signal which is needed for the truck to start and run. Marti, the service advisor called and said the power control module (PCM) was bad and needed to be replaced and that this was causing the truck not to start. After, they replaced the PCM, the truck still would not start and they needed to continue to troubleshoot the problem. Marti called again and said the stator was bad in the distributor and needed to be replaced. He said that the stator problem in the distributor probably caused the PCM to fail. I don’t think the PCM was ever bad, and I believe for what they charge an hour ($ 110/​hour) they should have been able to diagnose the problem correctly from the start! After all said and done, they charged me over $ 950 for what I believe should have been a simple repair in the distributor. When I went to pay in the service dept., there was a bunch of clowning/​joking around! Very unprofessional, I couldn’t believe it! Never again will I do business with these clowns again!

I’d give a «0» star rating if that was an option for Bowen Scarff Ford dealership. My husband and I want to purchase a truck so we thought a Ford Raptor would be a good start to test drive.
We visited the dealership on Thursday afternoon (8÷20÷15); it didn’t seem busy so I parked our car and we walked the lot. Unfortunately; it took about 15 minutes for someone to greet us.
An older Caucasian gentleman approached us; he didn’t say «hello» and lacked friendliness. All he said was «what are you looking for» and «what’s your budget?» He sized us up and by his body language and facial expressions; it’s evident he thought we weren’t capable of purchasing a vehicle.
He said the ford raptor was discontinued so my husband replied «well; what’s the closest model/​truck that we could buy fully-​loaded?»
Completely disinterested, he sighed as he showed us the F150. My husband looked at me and said «let’s go.» We felt unappreciated as this salesperson definitely acted as we were wasting his time.
With more than 10+ years in sales and account management, it’s disappointing to see a salesperson not creating a good customer experience. The worse part is that he never smiled, introduced himself, provided a business card or any marketing. The key to any potential sale is «connecting with your client.»
I’ve been to Audi, Mercedes and BMW and when I leave I always receive a business card and marketing literature. From this experience, I’m completely turned off by the Ford brand.

Great treatment and a nice dealership. I like the no haggling prices. I drove serval cars and appreciated that they let me go by myself. Financing was quickly approved and we got within $ 1710 of a deal. I would have come up a $ 1000 on the down payment had they given an extra $ 710 on my trade to do the deal. They refused to ask for more credit to bridge the gap. So they’re rigid. I went down the road and drove an upgraded model home with my $ 1000 down payment. Great experience as long as your buying needs fall exactly into the way they want to sell the car.

I started my relationship with Bowen Scarff Ford in January when I bought my brand new Ford Fusion. Ken Mathison was my dealer — he’s AWESOME. I emailed him probably a month before I was even ready to buy, and he was talking to me throughout the whole entire time. I visited the lot probably four times before I actually bought my car because I kept bouncing back and forth between what I wanted.
Originally, the Fusion was not what I wanted at all. I thought it was too big. Ken encouraged me to take it for a test drive… and I fell in love. So shout out to Ken for being patient with me, because I know he needed the strength of Jeeesus to get through my sale!
I went in yesterday for my five month complimentary oil change. It took like forever and a day, which I was getting kind of irked about — but then I remembered they do complimentary car washes/​vacuums after they’re done tuning up your car (and believe me, my car was dirty as shit so props to them).
Awesome service here at Bowen Scarff Ford — if you’re even somewhat close to the area, BSF is the place to get your new or used Ford!

I bought my first new car here and was very happy with every part of my experience. While shopping for a car I went to nearly 10 dealerships (including 4 Ford) and found Ken Mathison to be the most helpful and least pushy (that is, not pushy at all) unlike some other sales folk I met.
I did a lot of research and had some very specific needs, but Ken helped me find exactly what I was looking for and even had it sparkling and ready for me on the «red carpet» when I went to pick it up.
Even Tom in financing was great: he offered all the extra things he is supposed to offer and moved on when I declined them. He didn’t try to talk me into anything I didn’t want or do any of the things I’ve heard usually happens when buying a new car.
I chose the Ford because it best suited my needs and I chose to buy from Bowen Scarff because they treated me with respect and kindness.

I test drove a car here, and said I wanted to buy it, but wanted to have it inspected first.
I made an appointment for the inspection, and took the car to my mechanic, but overnight they mysteriously raised the price on the car, conveniently without informing me. Price in the window and online was apparently ‘not the real price’. Be careful.

This place is TERRIBLE! Husband and I went in for a truck on a trade and dealt with STEVE (first mistake) after being there for 4 hours and him dinking around saying awe banks aren’t open blah blah blah we left there with a few tasks he asked of us, basically get a few things sorted with the trade, bank ect. He’d give us a call the next business day and we’d get it figured out and come pick up the truck… NOPE. We called him and he stated that they were so slammed and there were other applicants now in front of us that his financial department was dealing with and he’d call us back. NO CALL BACK FOR 3 DAYS. Then when he did call back he said he has been out «sick» and unfortunately the truck sold. LAZY WORTHLESS SALESMEN. Will never go back here. GO ELSEWHERE

A vehicle purchase that was actually enjoyable!
Brent Schwartznau with Bowen Scarff Ford in Kent made something I usually hate (purchasing a new vehicle) in to an enjoyable process. He restored my faith in car salespeople and dealers. He was courteous, informative and did not push us to purchase. Unlike other dealerships we visited, Brent was matter-​of-​fact about the cars, options and our trade-​in value. There were no games, no trying to keep us there while he went back and forth with his manager. He was great at checking in and following up when we had questions without being pushy and I really felt like he wanted us in the right vehicle for a price that we were comfortable with.
When we are in the market for another vehicle (new or used), I will definitely call Brent at Bowen Scarff Ford.

Just recently purchased a Ford Flex on 9÷6÷2014. The car we wanted was down in Oregon and Bowen Scarff sent someone down to pick it up. This was actually our third car purchase from this dealership. I don’t know why I even bothered looking at other dealerships in the Tacoma area where I live. Randy Good is a pleasure to work with and I wouldn’t hesitate to purchase another car from him. We really walked away feeling good about the transaction.

I just recently bought a new car from Bowen Scarff Ford. My sales guy was Randy Good and I had the best and easiest experience with the dealership and with Randy. It was so stress free and Randy was very helpful. He spent a lot of time with me on Thursday helping me find the right car and different options. On Saturday when I came in to purchase the car he got me in and out of there super quick! Less than 2 hours. He helped me with a trade in, made sure my new car was cleaned, gassed up. He took a picture of me with my new car, he wiped down the car after it came back from being cleaned. He synced my phone up, went over how to work the different features in the car. He went over everything with me about the car. He was easy going and so helpful. It was a fun exciting experience as it should be when you are buying a new exciting car. There was absolutely no pressure! The most pressure there was is what I put on myself trying to decide the color.
Thank you for such a easy going and helpful experience. I love my car!

Went there to buy a 2014 Fiesta for my granddaughter. Ken Matheson or salesman was very helpful and Kerry the finance lady was great.
She got my daughter approved on a first time buyer program got her another $ 500 rebate and lowered her payment.
We are very happy with the service and price.

I’m really surprised to read some of these negative reviews. We had a great experience! It was easily the best car-​buying experience I’ve ever had, and that’s from someone who’s had 7 cars over the last 12 years. We worked with Steve, who was no-​pressure, attentive, and friendly. He answered all our questions (and trust me, we both had lots) and stayed 2 – 3 hours after closing to help us finish things up. We went here first and saw a few cars we liked (after seeing them online), went to a few other dealerships and had not so great experiences, then came back here. The car we got was priced several thousands below the fair value listed on KBB, nevermind the suggested retail price. We received more than we expected for our trade in, which allowed us to pay it off plus have a decent down payment. I have only ONE complaint– I felt like once we were closing things up and I needed to go to the financial manager’s office, they purposefully isolated me from my husband. It honestly could’ve been because we also had our toddler with us, and the financial manager’s office was cramped (which Steve said)… it’s just how it felt. But other than that, the experience was wonderful, particularly for car-​buying, and I will certainly recommend them!

Wanted to only give me $ 400 in equity for a paid off 2007 G6 GT and a financed 2006 Pontiac Torrent. Their offer was unacceptable. They took 2 days to try to secure financing when I went in the same day and got financing elsewhere. I really felt bad for their poor new salesman. He was being reamed and he had only been there for a few months. He told me he almost got fired for offering a customer an oil change on the car. How horrible? Shame on Bowen for treating its employees badly.
Their prices are non-​negotiable also so you always pay sticker. It was pretty much their way or the highway. Office was nice inside with the classic cars. We left that night after 4 hours of test driving and filling out paperwork and went the next morning to another dealer and we were in and out with a car quick. I wouldn’t recommend Bowen Scarff.
They wanted 17.9 for a Malibu 2011 LTZ with 28k miles not even certified. I went to a Chevy dealer and got a 2013 one for only 2k more that is under warranty with all the bells and whistles and a full lifetime of oil changes and not all the miles on it. So their sticker price can be incorrect on some vehicles as customers have also stated on Unilocal

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SUMMARY:
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Avoid Bowen Scarff Ford Lincoln for your next used car purchase unless you are perfectly happy with the advertised sales price. The used car I wanted to purchase was priced too high, but they refused to negotiate a different price, claiming that this was the purpose of their «No Dicker Sticker» price tag on every car. Hopefully this review will save you the time I lost driving down to the dealership to test drive a car only to find out their «No Dicker Sticker» is simply meant to dicker you into thinking you are getting a great deal without the need to negotiate a lower price. Don’t fall for it… go somewhere else where you can work with the salesperson to arrive at a price you are both happy with.
Overall, it was a two-​star bad experience for me. I wasted a bunch of time chasing after a car that I knew was priced above retail, like every dealer does, only to find that Bowen Scarff Ford is not willing to work with their customers to arrive at a final sale price. I wouldn’t even have thought to ask about this when I called ahead to schedule the test drive.
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DETAILS:
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I visited Bowen Scarff Ford in Kent to check out a used car they had for sale. The test drive went fine, the car was in good condition — definitely some normal wear and tear, some scrapes, scratches, and nicks on the exterior, but nothing out of the ordinary. It felt good during the test drive and I was ready to make an offer.
From looking at Kelly Blue Book, The «No Dicker Sticker» price Bowen Scarff Ford set for this car was about $ 2,000 above the suggested private party list price, and $ 500 above the suggested dealer list price. The dealer list price from KBB accounts for dealer fees and profits and assumes the car is in «excellent» condition — no nicks, scratches, scrapes, perfect mechanical condition, etc. (the car was not in «excellent» condition). Both prices are defined as starting points for negotiating with a seller. Edmunds and ClearBook showed even bigger price discrepancies than KBB. Needless to say, I felt their price for this car was too high.
I sat down with the salesperson and asked if we could talk about the price. He took all my info down to show me the final «no dicker sticker» price with taxes+fees. I talked about the prices mentioned on KBB, Clearbook, and Edmunds to see if we could meet somewhere in the middle and he told me it was impossible to lower the price, even by $ 1 — that’s what the «no dicker sticker» is about… I was shocked. He and the General Sales Manager showed me some printouts with similar cars listed for similar prices at other dealerships to help justify their price. Of course, these were all *retail prices* — starting points for negotiation — and unfortunately, Bowen Scarff Ford was not willing to arrive at a *sale price* with me.
In the end, I cannot recommend Bowen Scarff Ford for a used car purchase unless the price you see is the exact price you are willing to pay. I have never seen that at a dealership before, even those advertising fair price programs like the No Dicker Sticker. Just avoid them altogether for your next used car purchase.
EDIT: To respond to Paul R., NADA is a Washington lobby dedicated to promoting the interests of car dealers — not the interests of the buyer. Case in point — KBB was the highest of the 3 pricing sites and NADA was $ 1500 above KBB. The condition of the car was good enough to make an offer, but «exceptionally good» is an overstatement. The ABS light was on during the test drive… not to mention the nicks and scratches, all of which would preclude the car from being in Excellent condition required for the retail price listed on any of the pricing sites. In the end, you told me you could not lower the price by even a dollar, and the price included a $ 150 «negotiable documentation fee»… It is great that people have been happy with your service, you wouldn’t be in business otherwise. They may not have been aware of the dickering involved in coming up with the price on the no dicker stickers at Bowen Scarff Ford. This is certainly not the first time a customer has commented about this.

Just picked up a barely used car from them the other day. A Fusion Hybrid. Great deal on the car and it was very easy to deal with them. Their no-​dicker-​sticker means you see all the numbers right out in front with nothing hidden from you. You cannot go wrong buying a car from this place. It’s the only dealership I’ve ever been to where I’ve seen this sort of thing. In fact, my understanding is their sales people are NOT on commission, if you can believe it.
More dealerships should adopt these sales strategies, they really work much better for both parties.