Champion Windows, Sunrooms, Roofs & Home Exteriors

Still love my windows. Best investment ever! have had them a few months and they’ve stood up in quality and Champion has stood up in their support. If I hadn’t already done all my windows, I’d have them back out again.

Now now reviewers be nice. Jeesh bit sensitive eh. Anyway I agree with all of these regarding the installers. They did a great job and were very professional. They can only install the product, the materials from the manufacturing process need better inspection for quality control of materials to ensure its correct before shipping. That’s where the problem was with Champion. I had to have a window replaced 4 times before it was correct. I communicated with Jim the Branch Manager on many occasions to work out this issue. It took some time, BUT he worked with me on negotiations regarding this. This included free material and a substantial monetary reduction for my time and stress. These window materials are very different than what you would get at a big box store. They are better. Do your research. Do not let reviews on the internet deter you from doing something. Ask friends and family for recommendations and reviews not «Joe Blow» or «Sassy Sally». Champion is a company located throughout the country. Corporate will handle any disgruntled customer to ensure satisfaction. I give it 3 stars because yes I had an issue. I based this on averages. 4 for installation. 2 for mfg issue. Again this was dealt with and handled giving me satisfaction of my purchase. I would do business with again and/​or recommend to friends and family.

We got a bid from this company but didn’t end up going with them. I’d give the salesman (Michael) more stars, but the manager (?), who I believe was named Jim, made me feel very uncomfortable over the phone this morning.
Of the three bids we received, Champion was a little on the high side, but the deciding factor for us was that we felt another company had windows that would work better in our space.
I canceled the critical measure scheduled through Champion, and got a phone call from Jim. He said they’d match competitors’ prices, but I mentioned that we just felt the other windows would be better for our space. He said it was the salesman’s fault for not showing us the right windows, and tried to make me feel bad because they were all set to come out and do the critical measure. I said no, it was nothing personal — we just went with someone else, but we’d let him know if we changed our minds. He asked who we went with, and then laughed derisively and said «You went with _​_​_​instead of US?!», as if condescending to me was going to change my mind. I told him I had to go to work and hung up on him.
The call just felt sleazy. I won’t be bullied into making a purchase. The «hard sell» approach doesn’t inspire brand confidence. I want to look at my new windows and be happy with them. I don’t want to see them and think about how I was cajoled into buying a product I don’t want. No thanks. After that call, I’ll never do business with Champion.

Do not walk. Run away. Too many reasons. Look people, for the most part windows are windows. Glass is glass — vinyl is vinyl. As with the other review… Install Install Install. These guys are from the mid-​west and haven’t a clue about the Northwest. Their peculiar take on it can be put this way: You’ll be buying a 42″ TV but the viewing area will only equal a 36″

Basically the sale guys did pressure us and made it feel like if we didn’t sign today, we would miss the deal of the century. I negotiated him down to a price I thought was reasonable and comparable to another estimate I got. Upon the expected delivery date, the sales guy set the expectations higher that what the manufacturer could provide, a window was lost and they had to rebuild another delaying the delivery and installation. Everyone I talked to blamed someone else and no one had an ETA. Eventually the windows arrived 40 days late! I haggled the price down a little more but it was a chore and half. The installation was the best part of this whole experience. The installer was pleasant and did a great job. Everyone else was just after my money. Overall the quality of the windows is great but I think the people before the installation were the issue for me. That’s why they get 2 stars.
My suggestions:
1. Do your homework. Get a general idea what windows you want and learn about the materials and ratings. It will help cut down on the time you spend with the sales guy. I spent 30min listening to guy blab about the windows which would have stretched to 30 more min had I not cut him off. We spent another 30 min negotiating and measuring.
2. Prepare to negotiate. The sales guys talk fast, they’ll promise just about anything to get you to sign. If you decided to sign. Get it in writing the estimated delivery date and negotiate a penalty for late delivery past X number of days. Get everything in writing. Make them accountable for whatever they promise you!
3. The sales guy will throw a lot of papers your way and fast. Get copies of everything and make them wait until you’ve finished reading the material they give you.
4. Pay with your credit card. If things get really bad after signing, charge back the order. You can also use it as leverage as a last resort. At one point I threatened to do this and seriously pissed off the office mgr — but it got their attention…
5. During the installation — micro manage but be nice about it. This is a big investment so be upfront with the installers that you’ll be walking around and watching — it may save you a call to complain about water leaks and trying to recover damages.
6. Clear the area around the window the best you can to avoid damages to personal property.
7. Takes pictures before, during, and after.
8. Make sure there is foam insulation between the gaps between the window and the frame. If they can stick the nozzle of the foam gun into the gap — it must be filled. I used a mirror to inspect the exterior (I have a condo on the 3^rd floor.)
9. Make sure the interior and exterior caulking is done properly. Againg use a mirror to expect the outside if needed.
Hope this helps!