Portasoft Of Morris County

These guys are the worst. They make mistakes on servicing your system so when it fails they can charge you a lot more to fix it. When I called another company after I realized I was getting hosed they couldn’t believe what they did. These guys are pretty much blue collar jersey guys who got the minimal amount of training and bought a franchise but dont really understand what they are doing. Plus when they screw up they dont take ownership. BEWARE

I saw the other review and I disagree. Portasoft is one of the rare mom and pop places that treats their customers like family. I recently purchased two reverse osmosis systems in my house and a water softener. They were very helpful giving me financial assistance to pay off my water system. They have great customer service and have been willing to walk me through simple tasks. Even just changing my filters. I would definitely recommend them for water services.

Fortunately I did not suffer the nightmare that a previous reviewer did with this company, but I did want to share my experiences. I became a customer of this company when I bought a house that had a Portasoft unit installed. I had never had to worry about water treatment systems before so I had very little knowledge and decided to just continue with this company. I wish I had done my research because there are a lot more knowledgeable and reputable water treatment companies available in northern and central NJ.
During the course of my service, I called the company numerous times to complain about iron staining and smell in our water. The company would respond a make periodic adjustments but the problem would always return. At various times they blamed my toilet fixtures for the problem and said I needed to calibrate them all. This went on for years and I finally resigned myself to needing to power scrub our fixtures every other year.
Finally after many years I had had enough, and started researching other treatment companies and found a great one on Bernardsville, NJ. When the company came and inspected my Portasoft unit, they were stunned that Portsasoft would have provided such an under-​powered and old unit based on the problems that needed to be addressed with my water. For a monthly rental about the same as what I had been paying Portasoft, they provided a high-​power dual unit that has completely eliminated the problems I had.
The more I think back on my experience I am embarrassed that I paid a monthly rental fee over 12 years that would have paid for the unit in my house several times over. During this entire time, Portasoft never offered to replace my unit with a newer one or suggested that I might need a more powerful unit due to the problems I had. They were just content to get my monthly payment and offer nothing in return.
I highly recommend that anybody considering this company look closely at all available options.

For those considering using this company, below is my story of how I suffered damage to my boiler as a result of their product not performing as it was supposed to. I would ask all to read before deciding to use this comapny.
I have recently incurred $ 2,740 for repairs to my boiler that supplies the heat and hot water for my unit. The repairman for my boiler confirmed to me that it was his professional opinion that the dame to my boiler was a direct result of the water softener not performing as it was supposed to.
I have contacted the company that installed the water softener and they refuse to any responsible for the fact that their product was clearly defective and was of faulty workmanship.
Contractors such as Portasoft should be held accountable for their actions and not be able to walk away from their responsibility to the public as long as they are licensed in NJ.
Timeline
March 1, 2012 (Thursday):
Portasoft repairman, Bill, came to residence and looked at my water softener. He stated that the problem was the seals.
— I was charged $ 266.43.
Work order provide a line stating «30 day warranty»
March 21, 2012 (Wednesday):
Neighbor stated that he heard a lot of water running through the pipes going to my unit. I checked my outside shed and noticed that water was spraying from the water softener from the unit. Was unable to locate the bypass valve and was required to have the water shut of to my unit.
Called the after hour repair number for the company, but never received a call back. I was forced to go to a hotel for the night.
March 22, 2012 (Wednesday):
Called company and explained the problem. They stated they would attempt to find a repair technician that was available today and walked me through how to bypass the system.
Repair technician arrived at approximately 3:15 p.m. and stayed for almost 2 hours. He completely looked at the unit, not sure what was the ultimate problem. He replaced various O-​rings and valve units. He also tested the computer board that he concluded was damaged beyond repair. He attempted to tell me that he would be generous and only charge me for a new computer board despite the warranty.
Called the company and spoke to Scott. Scott informed me that they would not honor the warranty and that I would have to pay for the computer board despite not being charged for any of the other work that they claimed was outside of the warranty coverage.
March 23, 2012 (Thursday):
Scott called and stated that he would install the computer chip for $ 110 that is supposedly their cost.
March 30, 2012 (Friday):
Portasoft repairman Bill came back and charged me $ 117.70 for the computer board and installation.
April 2, 2012 (Monday):
Noticed early in the morning that I had no heat or hot water.
I called my boiler repairman who is one of the approved vendors for my boiler unit.
The repairman showed up that day to inspect the boiler. His name is Rich Yosman and his son Peter Yosman.
They proceeded to open the front of my boiler unit. Once the cover of the unit was removed, they both commented that there was severe damage present to the unit that was caused by the presence of hard water.
They stated that the only way the damage could have occurred is if the water softener was not working as it was supposed to function. If the softener worked properly, there was no way the damage could have occurred.
The contractors made the repairs to the boiler, which totaled $ 2,740.
Called Portasoft and informed them of what was going on. Spoke with Scott who informed me that they were not responsible for the problem at all. Yet, Scott had no response when I asked him to explain to me why there was hard water damage present in the boiler if the softer was functioning correctly.
Called Portasoft and spoke with the office manager, Tanya. I informed her that I wanted to speak to the owner. She stated that she would pass along the message. I have not ever received a call back from the owner.
April 4, 2012 (Tuesday):
Emailed the contact email address on the Portasoft. I asked that the owner contact me in an attempt to try to resolve this matter. I received a callback from Scott shortly thereafter informing me that I should go to my homeowners insurance and that they did not have any interest in settling this matter.