Brat Box 2

First, let me say that I’ve waited some time to write his review to see if there would be improvement over time. Sad to say, there has not. Although, they have some excellent braiders (the ones who are consistent), there is a true neglect by the owners of this shop compared to what is seen at the original St. Barnabas location. There you get QUALITY hair care products that are not provided or seen at this location. Instead you see shampoo and condition that has been poured into secondary containers and doesn’t clean or condition the hair well. I’ve had to start bringing my own products and still pay the same price. I understand that the location was taken back by the original owner, but it doesn’t receive the needed attention and seems to be run simply out of greed. Damaged walls haven’t been repaired, staff changes daily, appointments are not always placed on the books (despite being booked well in advance), poor communication all the way around and less than professional behavior from most.
Sad to say, I won’t be back.

The customer service of this salon is terrible! My daughter had a hair appt today and she was not on their schedule. I wish I could rate the establishment no star.

I went to the brat box this morning as a potential new customer. This is a sloppy establishment. I arrived at the shop as a walk-​in 5 mins to 1:00 and there where no hair stylist at the shop. I was greeted by one of the owners I asked about the wait time, the procedure, the time and the number of stylist that would arrive. The gentleman advice that the stylist should be there by 1:00 but stated you know how young people are. That should have been a red flag. As I waited I spoke with some of the other mothers that had a 1:00 appointment time to see if this was a normal thing waiting for the employee’s to show up to work on time. 1 stylist showed up at 1:10 SMH. the female owner sat in the back on her phone as we waited. The young lady took the very first appointment however at this time no other stylist showed up. I waited for another 15 mins before another mother asked if there was anyone who could at least start to wash her daughters hair. It was 1:30 at this point I got up and attempted to speak to the owner about my displeasure and was greeted with an attitude. I explained that it was unprofessional to have a shop full of customers waiting for 7 stylist to arrive 30 minutes after there shift starts. The female owner stated that she cannot control people. MISTAKE #2 [I assumed this is what business owners do, control and manage]. She then stated that it was there policy to take the set appointments first before the walk in this would have made sense if there was more than 1 stylist at 1:30. Instead of going back and forth with this ignorant woman I simply stated THIS IS A SLOPPY ESTABLISHMENT AND I WOULD BE POSTING A REVIEW. It is truly a shame that this is the view of a new customer because the concept is really nice. But the owners are horrible and need better staff. I will take my business to a company that value themselves, employees and customers

My name is Geneva Coleman. I am the owner and founder of the Brat Box Salon 4 Kids, LLC. Our original store is located at 3652 St Barnabas Road, Suitland, Maryland. I designed and opened my second location at 73 Kettering Drive in October 2013. In November 2014 I sold the business and the use of my brand name for 5 years to a group called Kids First. I say all of this to say in no way do the activities or behavior you experienced at 73 Kettering Drive reflect the professionalism, respect and common courtesy that we demand in any Brat Box salons under our Cooperation. On December 1, 2015, the current owners of 73 Kettering Drive will move out and return that location back under the Brat Box Corp. Therefore, we must first sincerely apologize for any rude and unprofessional behavior you have experienced and would like to invite you and your baby back to the renewed Brat Box to get your first hair style at $ 35. The shop will be opened 7 days a week and will treat you like royalty and your baby like the princess she is. Please call 301 336 1538 for your appointment and our Christmas specials. We hope you come back to experience the real Brat Box Salon 4 Kids at 73 Kettering Drive, Largo, Maryland.

This location has it all! Organization… Quality…Service…Price. They acknowledge you right at the door. My daughter was in and out of the chair in no time flat. The first assigned hair stylist had to leave for an emergency, but this didn’t not affect our service or time as another stylist immediately filled in.
I can’t say that for the other location in Suitland, MD. It’s a circus… Stay Away!!!

I have taken my 2 kids ages 4 and 2 here several times, we have had several stylists, all nice and personable. The hair styles are wonderful, the girls are always happy; I’m continually amazed that they can do my 2 year old hair, this is the girl that won’t let me touch her. The set up is very kid friendly, TV with movies, separate play area with toys. Like most hair salons there are scheduling issues and personality issues. But overall I’m happy. If you are looking for somewhere convenient for your kids, check it out. Support local businesses! They offer discount on Tuesdays ;)
Oh cash only

The customer service is terrible and they are very rough around the edges. I gave them two stars because they did a good job on my daughters hair, I am looking for another salon to take my child too due to the poor treatment of customers.

Very unprofessional, they dont take credit cards which you dont figure out until you get there. The owner/​manager could careless about the customer experience and often times pretends she’s just the receptionist. Staff is ok, but I blame management for their lack of attention to detail. I was pleased most times with my daughters wash and blow dry, but my final straw was when my regular stylist didn’t show up for a scheduled appointment. The manager didn’t know where she was so I asked if someone else could do my child’s hair, she responded and said they were busy and no one could take her I’d need to reschedule. I looked around the shop and saw about 4 stylist. Two had clients the other two may have been waiting on someone and there was no one in the waiting area. My daughter was only getting a wash and blow dry, not a full weave, so I’m confused as to why No One could take her, especially since I had an appointment. Needless to say I haven’t been back. With these poor business practices and unprofessional attitudes business wont last long. Good Luck!

I had been taking my daughter here for a few months. But this week when we went they were even more unprofessional and not friendly. They were never all that professional and friendly, but this time was the worse. (I should’ve stopped going before now) I made an appointment days before. And while I was en route, the stylist Tica called me and confirmed I was coming. I told her I was on my way. I got there at my appointment time and she was just washing a walk in! So she asked if someone else could braid my daughter’s hair. I said OK, because usually they are all pretty good. BUT, the person braided her hair too tight and it was not the way I asked for it to be. Then, when I asked her to stop and told her I would pay for the portion that was done, she got an attitude with me! Plus, the person next to her started 45 minutes after my appointment. And said I wanted Tica to do it in the 1^st place and stated that I kept asking my daughter was she ok. YES I DID ASK HER, SHE IS MY CHILD, I WAS PAYING, and I wanted to ensure she wanted a new person in her hair! And she made a smart comment that I shouldn’t have wasted her time! Really! After I drove over there after work, 45 minutes from home! It was taken out by Tica. She offered to redo it then, but it was already 8pm. I said no because I didn’t want to be there a few more hours or have my daughter sit to have it re-​done. They actually thought I would bring my child back the next day for it to be redone! LOL NEVER AGAIN!!! O and I was told it is 1^st come 1^st serve. So why make an appointment! VERY UNPROFESSIONAL! And now that I think about it they only take cash and I didn’t see the licenses on the mirrors or walls like other places! This place is a mess! Do yourself a favor and stay away!!!

Run… Run as fast as you can away from this place!
I made an appointment for my granddaughter. The stylist name was Sophia. My granddaughter appointment was scheduled for 11:00 am, Sophia was late starting my granddaughters hair but no problem she did a good job. I scheduled an appointment for 2 weeks later for all 3 of my grand children. My appointment time was 11:00 am and we were running late. I phoned Brat Box and told them we were running late and they said to continue to come, we did and arrived around 11:20 am. Two of my grandchildren were taken back to be washed right away. My third grand child was not taken back because her stylist (Sophia) had started working on another child’s hair. I asked her how long will it take and she said about 20 minutes. We waited ½ hour and she only only half way through with the other child’s head so I rescheduled for the next day with Naomi.
The next day I arrived early for my grandchild’s hair appointment and Naomi was not there on time. I waited and while waiting I asked one of the ladies if they had a TV for the kids to watch while getting their hair done? Sophia then commented that the TV was behind me on the wall. I commented that it was not beneficial to the CHILDREN if the sound was not turned on.
I spoke with Naomi to tell her how I wanted my granddaughters hair styled but noted she seemed to have an attitude. When I returned to pick up my granddaughter I noted she looked very sad and to be honest I noticed that look on ALL the faces of the other customers (children) I asked my granddaughter what was wrong and she said they were talking about you. This is where I made my mistake, I immediately became angry, my granddaughter immediately clammed up, she did not want me to go back in and confront anyone.
Later that day my sister commented that her daughter needed to have her hair done I referred her to Brat Box, when my sister and I picked her up she had this really long face, her mother kept asking her what’s wrong an she said nothing. When we got back to my house she said the reason her face was looking so sad is because she said the ladies in the shop were cursing and listening to inappropriate music… and this is from the lips of an 11 year old!
Once she told us that information my granddaughter decided to tell me (us) what the ladies were saying about me…“who does she think she is?”, «of course there is a TV», «that B**** is crazy», etc., when I asked my granddaughter were they aware you could hear them she said yes because they were talking to the owner!
So basically this is a remake of the ICONZ for kids. Piss poor behavior and inappropriate behavior is what ran them out of business and the same will happen here.
If you value the innocence of your child this is not the environment you want to have them in. This place is no place for children!
Trust and believe Brat Box in Largo has received the last dime it will ever receive from me or anyone I can give this message too.

I took my child here for the first time and I knew I should have changed my mind before I even went. I spoke to someone on the phone prior to my appointment and they just sounded extremely rude and like they did not want to be bothered. Well the same attitude was present when we walked in the shop. When we walked in one of the ladies asked if I had an appt and I said yes, she then told us to sign in, which we did, I then asked if they had a seating room and the other lady just pointed to the area. When it was time for my daughter to get her hair done the lady comes into the room, mind you I keep saying «lady» because noone introduced themselves to us, and she asked «what are you getting done», I showed her a picture and she said «I will try to get it that way» took my daughter and went to the back. I left and came back and the hair bun I got for my daughter did not work on her hair so I told them I would go and get another one. They do not accept credit cards and my child’s hair came to $ 45 so I gave them $ 60 and they did not have change, how do you NOT accept credit cards but do not have change either, so I told her I will give her the $ 40 and we will be right back. She told me I could not take my child with me until I paid the full price of the service. BEYOND rude she was, and just very nasty. I wanted to get out of there so bad that I went down to another store and got change, came back and paid the money and we left, I had to end up doing the bun on my child’s hair when I got home. Before I left I made sure to let the lady know that they were very unprofessional and had nasty attitudes. Of course she didn’t like that and had something to say, but at that point I didn’t want to make a huge scene so I left. The only reason I gave them 1 star is because the braids that the lady did, did look nice so I did like her hair but the customer service was HORRIBLE!!! Unless you don’t mind horrible customer service then by all means go there and give them your money, but if you are like me and really like to feel like you are paying for the total experience then DO NOT GO HERE!

I love this business! You can bring your child to a friendly salon just for them. They also offer mani/pedi’s! The staff is talented and don’t mind if you peek in to check on progress or your child.