Enterprise Rent-A-Car

Do not understand why Enterprise has these location open. Was on hold with branch for
34 minutes. Please do not waist your time calling they never answer phones.

This was without a doubt the most disappointing customer service experience I can ever remember having. I reserved a vehicle at this Enterprise location for my 9 day family trip over the Christmas holiday season in Key Biscayne two months in advance. Upon arrival at this facility I was told they were sorry to inform me that they had no vehicles available, despite my reservation. They were having a «shortage of cars in the area.» The manager on staff told me he would «do his best» to find a vehicle in the next day or two to fulfill my reservation. After 4 days of being told they were still working on it, I gave up. All the while, I had a sick kid that needed to go to an urgent care for testing and had to take a cab to get him there. I never received a vehicle and I did not even receive a call apologizing for their mistake with any sort of consolation offer to make things right. I could not imagine running a business this poorly. Needless to say, I will no longer consider Enterprise an option for car rental on any future trip, no matter the location.