Enterprise Rent-A-Car

I had a wonderful experience here. My car had been totaled and the insurance was paying for the car rental. I called and said I would be there around 2. I got there on time and there were two people ahead of me. There was only 1 employee working so I had to wait a bit.
When it was my turn I was told there was only 1 vehicle left. Great. A 2015 silver mustang convertible. Oh, that’s not so bad ;) even though it’s the typical «I’m a tourist in the Florida Keys» car.
They even called to tell me that my insurance company only approved 3 days instead of 30 (funny, my insurance didn’t bother to tell me) also they let me keep the car 4 additional days after the 30 for a lower price because of my situation.
The staff was friendly and efficient, I would highly recommend this location.

The young woman was very helpful and patient. This is a small office with a small selection of vehicles. But we are a tourist area. Most people rent at the airport or want convertible or other impractical cars for the area. But we were happy with our experience. We are glad to have an enterprise here in key largo.

Reserved a Large SUV (Tahoe or similar) at this Enterprise location back on July 18 to move my Daughter to college tomorrow (August 19). Went to pick up the Large SUV today at noon but when I pulled up I noticed there were no large SUVs on the lot. I went in to see if they had it around back and was told all they had was a Traverse (Medium SUV at best); when I explained it was not going to be large enough, I was told this is all they had… even though the agent could clearly see the reservation was made a month in advance. When I asked him to check additional locations he stated they had none and nothing he could do… again, even when he could see the reservation was made a month in advance.
I then called their Corporate office and asked to speak to Management and was directed toward one; when I explained the situation he states he would contact the Regional Manager to get a quick resolution. At this time I still have not heard a word from Enterprise Upper Management!
Great customer service out of a company that I use (or used to), every time I traveled for business and personal!