Keys Kritters

Just a heads up for Keys Kritters customers. I had an amazing retractable leash for years. I recently purchased another one (not from Keys Kritters) & it broke after the 4^th use even though my pet is 65lbs & the strength of the leash is for 110 lbs. The other business allowed me to return the defective leash. I asked Keys Kritters about their return policy before I made the purchase of a leash I was interested in. I was informed that it must be in the package, unused. I asked if I could return it if it turned out to be defective, like I had with the leash purchased else where. I was informed I could not. I did state, you know you would have sold this right now if you had a return policy that would allow me to bring back a defective item. I was informed they would rather not sell it to me if I plan on returning it anyway… Only planned on returning it if it was broken. So I left my other items at the counter & walked out. Yes, I do think I have the right to return a defective item & I do KNOW that the vendor will allow returns. Typical Keys crappy customer service, thinking you have a monopoly on everything. These pets are our children. I wouldn’t have my child in a defective car seat. I am lucky to have the internet where I can purchase products with return policies. Better prices too!

Even though I know they close at 5:30, I saw some employees leaving at 5:50 and as the woman was locking the door she realize that I was trying to come in. Thankfully for my snake, she gladly walk back in opened everything up and got a mouse for me. Thank you for the wonderful customer service. The next time he’s hungry I will surely and gladly return to keys kritters.

Very helpful selecting medication for our dog’s ear infection. Wide selection of high quality dog food.

This is a great pet store. I have a salt water tank and the guys here are extreamily helpfull and patient with me learning how to get the tank up and running. They are very friendly and are here to help whenever you may need it.

The guys are helpful and friendly! Sherri is always helping with my animals, they have a huge selection and great prices! Highly recommended!

What an amazing fish selection! They have at least a hundred tanks and all the exotics. I have never seen an unhealthy fish in there and when the kids to art class a few doors down I love to come in and peruse the fishes!
The dog and cat toy selection is something to behold. I was actually not aware there were so many choices.
The staff is friendly and they always greet you when you walk in, which to me, means everything.
I always feel welcome and when you go over to look at an animal a friendly staff member soon comes up and asks if you would like to hold the creature and/​or tell you all about it.
It certainly doesn’t seem dirty to me and always smells pleasant when you walk in, which is really saying something down here where most buildings have that essence of mildew in them. They take good care of the place and make it a nice atmosphere.
My dog has skin allergies and they were A LOT more helpful than the vet was and didn’t experiment with my pocket book.
I really appreciate that good honest effort!
Thank you Keys Kritters, we will always be back!

Small shop with a decent selection. It always feels dirty though. On one occasion I bought dog treats that smelled as if they had gone rancid. This may have been the manufacturers fault but when I returned them the employee was annoyed and ripped open 3 other bags to show me they all smelled the same as if that somehow meant that there was nothing wrong with all of them. I had bought these treats before and bought them after this incident elsewhere and know what they are supposed to smell like. They gave me another bag but I still was not happy and because of the employees attitude I did not speak up for myself (my fault). I have bought lots of other treats and kibble there with no problem so this may have been an isolated incident but I did not appreciate how they handled it. Aside from that incident I generally do not find it to be an enjoyable place to shop. It is cramped and impossible not to hear the small town gossip or political commentary that goes on in there. If I need something in a hurry I go here and they often have what I need including a good selection of the ‘better’ dog food options. The prices are more or less MSRP which is fair but given the store atmosphere I prefer to shop online and pay less. As with most keys small businesses their store hours are not good for people with jobs. I get that these small businesses can’t afford to stay open late but as much as I want to support local business I often can’t get there during store hours.

One of the employees thought it was really funny to scare my mother with a large snake, which she’s scared of because she’s bitten by them before. We’ll be sending along the therapist’s bill.

Critters of the keys couldn’t have a better name. Mostly because of all of the roaches.
I went in to get a dog cage, picked up what they said was the biggest cage they had, got home opened the box, and it was clearly not the biggest. So I drove back over there, and the manager found me the right cage.
When I got home and opened the box, it was infested with roaches. There were at least 30 – 40 of them. I’m just glad I opened the box outside.
To say the least, I wouldn’t be shopping here again.