Sheraton Suites Key West

Nice hotel, but not really up to typical Sheraton standards. The grounds are extremely nice, and beachside location is great. I’ll restate what an earlier reviewer said … no special treatment to Platinum guests.
My biggest complaint was with the front desk staff. They just didn’t seem all that helpful, nor did they seem to really know policies, etc. At the end of our stay, the misinformed front desk person cost us a $ 20 cab ride to the airport. She told us that the shuttle only ran at certain times. (the airport is 1.2 miles away!) This was not a busy time — 9:00am on a Wednesday. Okay, fine, I understand if that’s their policy, but as we were being loaded into the rip-​off cab, I noticed that there were two Sheraton Shuttle vans in the circular drive. TWO! And one of the drivers had just left the vehicle to go inside, so it’s not like the vans were parked for the morning. Maybe I expect too much, but at the prices they charge — including their «resort fee» of $ 25/​day for basically nothing — I would think they could have made some accommodation to shuttle us the 5 minute round trip to the airport. It left its with a bad taste after a nice stay in Key West.
Oh, and an email to the general manager to inform them of our issues was met with no reply at all. Nothing.
On a positive note: We chose the ‘green option’, so we didn’t have daily service, but the room attendants were great, and stopped by each evening to give us whatever we needed.

As an SGP, I was upgraded to a King suite with a nice garden view. The bed and bathroom were clean, and the bus shuttle was convenient! The concierge was nice.

Not even worth coming here I repeatd DO not come her. They were rude as fuck to my sister in law and her bridal party! Said we were making noise when we werent! fuck this hotel and your front desk workers and security! also told my sister in law the worker would ruin her wedding! You guys are absolutely shit! I hope No one comes to this place!

Pricey but that’s what we get for booking 2 weeks before NYE. Interior was very clean, loved the sea breeze scent of the lobby, and everything was clean. 2 queen suite with pull out couch was tight for our group, but we made it work for 2 nights. Restaurant and bar service is very slow if you choose to eat here, but there are so many options on Key West. Pool is nice, there is a beach across the street, and the Duval street shuttle was so convenient. Would stay here again.

Es un lindo hotel con el típico estilo de Key West.
Buen servicio y cuartos amplios, confortables y bien equipados.

Stayed here for 2 days. Excellent service beginning from reception till we checked out. Complimentary shuttle service to Duval street. Bus leaves every one hour to half hour (later in evening) so didn’t have to worry about driving after drinks. They give you beach towels too. Smarther beach right across the street. Jacuzzi was small but pool was nice. Definitely recommended for stay.

Very pleasantly surprised with our stay. The hotel was right across the street from the beach, and a free shuttle service from the hotel to the airport and/​or Duval Street with many frequent stops and schedule. Big bonus, since we didn’t rent a car. But, did rent bikes from the concierge desk located in the lobby. Wonderful bike ride along the coast up to Duval Street and back made it a great experience to see the area up close. Would not recommend riding the bikes thru the heart of the city though, because the area can get a bit dicey and the path may not be bike friendly. Two negatives about our stay — our cleaning person was not very good. She threw my pants on the ground to make the bed and left it there! And we suspect she just re-​folded our towels instead of giving us new ones. Also, the door to our fridge broke off it’s hinges. Definitely, showing it’s wear and tear. But, otherwise very glad we stayed here.

This was a nice hotel literally across the street from the ocean. Can’t get much better than that.
The color scheme on the outside is vibrant, and the rooms inside are spacious and comfortably fit four people (queen-​size bed and a pull-​out couch). The cleanliness was impressive, the bathroom is really big — and there’s a separate bathroom/​toilet inside the bathroom, if that makes sense. The showers are really nice, too.
The pool and bar at the hotel are luxurious. There is a waterfall in the pool, which gets pretty deep on one end. It’s relaxing… and you might even see some iguanas chasing each other poolside, like we did! The bar drinks are strong, by the way (I recommend the daiquiri).
As for getting down to the hustle and bustle of Duval Street, they have a FREE shuttle that comes around every 30 minutes or so. Then, when you’re ready to go home you just meet in the downtown area and they drive you back. The drivers are all really nice and humorous.
Also, the hotel has an array of treadmills and ellipticals, a weight bench, dumbbells, and a resistance machine. The gym also offers free water and towels. You will work up a sweat in the 90-​degree heat!
I am glad we reserved this hotel. It was comfortable, accessible and had everything we needed.

Nice place for the money and probably the best beach spot in all of Key West. Don’t waste your time eating here though, go to the many places downtown. Food is high priced and below average. Getting a drink from the bar takes forever, they understaff bar staff. Poor bartender has to be waitress for food orders and tend bar for the bar and pool area. Too much for one person. The provided van downtown is often crowed and full. Don’t bother if you can afford other options, like parking or cab.

Loved this hotel! Absolutely beautiful! The pool was gorgeous! Rooms were very spacious and we fit 5 people in there. The room was very clean and contemporary! We didn’t get a pretty view but the atmosphere of the hotel some made up for it. Loved that they had laundry service and a free shuttle that took us downtown, very convenient. Will definitely return!

With Platinum status walking in the door, checking in, we were immediately told «at that location, Platinum or not, they won’t treat us any more special since Key West is popular enough»… Okay… Having held the status for a number of years with SPG now, this WAS the first time I was given this line. Apparently this property was just sold and very obviously the employees were not happy about it. I’ve gotta say, if it wasn’t for Jodi (most incredible Host and most accomodating) the experience would have been a total FLOP! Jodi worked the evening/​night shift, and is absolutely AMAZING! Jodi should absolutely be very generously compensated for her hospitality, amazing customer service, professionalism and curtousy. Anyone else there, well, not so awesome and seem to hate their day job! The room was OK, clean. But of course, they didn’t think that we deserved the SPG/​Platinum treatment and decided that we shouldn’t be upgraded — eventhough we have tons of Upgrade Suite Awards that I’ve asked them to use … not that we were asking for the «entitled» complimentary upgrade that comes with the status.
As a very frequent traveler who only stays at SPG properties, this one’s customer service (and hospitality) was far from impressive and frankly disappointing.

Very relaxing stay across a great beach in key west. Easily accessible to all points of interests and the friendliest staff. Amazing room service and the restaurant is pleasant.
Take the time to see the sunrise in the early hrs across the street.

This hotel was a very decent place to stay! It had very small suites (separated by double pocket doors between bedrioom and living room). This was not my first stay here but some service issues are just off key and consistently bad. For example, I called in advance and explained I would be returning and the MOD explained he would «upgrade me» to an oceanfront suite; a promis that was not kept. Moving on…
We booked from Australia online and gave a deposit. We wanted to change our stay from 2 nights to one night and although several attempts were made, they never changed it to one night. I had to call central reservatiuons and place a complaint for the hotel to contact me again. Finally, they were able to revise it but only after several long distance calls and being on the verge of anxiety as the rooms were over $ 300 a night.
The sofa bed was actually comfortable — a plus. Free parking was also great — another plus. The bathroom was great as it was quite spacious as well.
They also charge an enormous $ 25 daily «resort fee.» I usually stay away from hotels that practice this instead of building into the rate already paid. We did not find out they had a free shuttle to the downtown area until AFTER we checked out and fought for parking all over town (i.e., paying $ 25 at Mallory Square). Nobody said they had a free shuttle and that was part of the resort fee at check-​in. I think that was a MAJOR fail.
The pool area at night was incredibly crowded and the water in the pool was over-​heated in my opinion. This may not be the hotel’s fault but the rambunctious crown and drinking made me want to leave after only 5 minutes. It was a party atmosphere rather than relaxing.
All in all, I have very mixed feelings about this property, particulary the service. I am booked for Key West again but not staying at Starwood this next time. Sadly, I was hoping to like this property and return. I wouldn’t stay here unless there was a very good deal.

‚. !. . !
Interesting place, nice waiters at the restaurant. The food is extremely tasty! Makes you return. Unfortunately bar service leaves much to be desired. And the drinks there are surprisedly good.

–The rooms are nice, clean, no issues there.
–Something note-​worthy, many people choose a hotel b/​c they have room service etc. So I was browsing the pizza menu at night and called the kitchen to order from the late night menu, the call was rooted to the main desk. The desk guy said the pizza is just a frozen pizza that he will heat up in microwave and bring to me, but they were out. He was able to offer me a HOT Pocket for 5 $. LOL!
–Also note — worthy, if you book through Priceline or something like that… you are charged a 25 $/​day «resort» fee that isn’t part of the normal fee, I think this fee is charged regardless. I was not having that, complained and was able to get the fee taken off. You get there and suddenly its 25 $ more a night, it is in some fine a** print somewhere on their website. Most places just make the price, the price.
— PLUS, right across from public beach

The room in the hotel is okay. Spacious and beachy feeling. TV has no high definition. Pool is overcrowded and guests aren’t allowed to bring any food or drinks of their own. Sorry but I’m not going to pay ridiculous amounts of dollars for less than average food, and watered down drinks. It is a good location and the staff is nice. The free shuttle bus is nice as well.

This is the second time we stayed in this hotel on our trip to Key West. The rooms are very clean and the staff is friendly. The hotel is located across Smugglers Beach, which was pretty cool .
The hotel is pet friendly, which is very important for me. I brought my little Pom with me and had an awesome vacation.
I highly recommend it!

My wife and I had a 6 night stay here and we’re very impressed. The staff was very kind, very personal and very attentive. The hotel was clean and modern. I’d go back :)
The breakfast buffet, although fairly expensive was delicious. Also, we ordered a Caramel Banana Xango Cheesecake through room service and ended up ordering that dish (as well as the Crab Cake Po Boy) multiple times throughout our stay. Excellent food!

Very strange layout, has the look and feel of an old army barracks, almost no inside hallways, the gym is a joke and they are a bit rules crazy, no coozies? Really? Is there a coozie issue? Cut the shit and focus on fixing the fridge in room 101 and why are half of your channels on the tv out of focus? Oh and they advertise that they are 1.2 miles away from downtown, they lied. It’s too far away from Duval Street, for the price it just does not meet a very high standard and shut up about your stupid rules! Try someplace closer to Duval or the seaport area (the Hyatt and Pier House look much nicer)!!!
The hidden «resort» fees are a major scam as well. They have huge nuts charging a fee for the shuttle service when they lied about the proximity to Duval Street, and charging for parking in an open air lot is despicable! When my wife asked about what went in to the «resort» fee of $ 25 per day the clerk explained that the ice water and coffee was also included! The «green» no housekeeping option was supposed to be worth 500 Starwood points per day… here again they lied as we only got a one time 500 point credit!
Hahahahahaha burn me once and I will make sure that everyone I can reach on Instagram, Facebook, Unilocal,
and any other outlet I can utilize will know to stay far far away from this new town shithole!

I received this hotel through a Hotwire online booking. I had booked for 3 adults and one child and accordingly we received a room that was appropriate. The rooms I’m guessing are all «suites» so the are not just your typical hotel rooms. The room we had received had 2 queen beds as well as a common area containing another television, couch, wet bar, mini fridge etc.
The property is like a big square and the parking is all around the perimeter of the property. There is plenty of parking and yes it’s free which is a huge bonus considering some of the other properties we’ve stayed at in Key West there wasn’t free parking. The drive through is one way so you have to always go all the way around the entire property to exit off Roosevelt.
The pool area seemed a little small for a property this size that that was ok. What I really liked was right across the street from the hotel is the public beach (Smathers) and it is really nice and quiet. If you have a lot of things to bring to the beach like we did we actually drove to the front of the property near Roosevelt and parked there so we would be closer to cross the street to the beach. We were ok since we had the guest pass hanging from our mirror.
This was a very nice, spacious and quiet place to stay in Key West. It’s not that close to Duval and all the bars and restaurants but we just drove over there when we felt like going out and it wasn’t far at all.

Hard to find fault with this hotel at all. Booked an ocean view room, which is the size of an apartment, full breakfast buffet was included and we had shuttles to/​from downtown every day. Fantastic value for the price in Key West.
Bedding: modern and comfortable
Bathroom: updated and enormous
Wi-​Fi: Free, but unreliable
Parking: Free & Ample
Nightstand outlets: Yes
Fridge: Yes
Microwave: yes
Coffee Bar: Yes
Hotel Bar: Yes
Make a Green Choice: Yes
Other Amenities: Outdoor pool
Other Comments: right across from the beach
Would Return?: Yes