AA Liberty Bail Bonds

So I received a phone call from AA Liberty Bail Bonds asking me to go to the office and co-​sign the bond for a friend of mine. After getting there, the lady helping me was a very nice person. However, after we started the paper work process, I found out that not only does she not remember anything about my friend’s case, she doesn’t even know where my friend is being held in custody. During the process of figuring out the details, she kept on receiving random phone calls in which she just chit-​chatted with her friends… How much more unprofessional can you be?!
Then, after everything is paid and done, I went to the county jail to pick up my friend. That’s when I found out that a bond has already been place on my friend by someone else. How did the lady from AA Liberty Bond not know that??? I mean, you can’t have two bonds on one person duhhhh… Anyways, I called her to tell her about the situation. She said she was going to cancel the transaction right away. (with some minor cussing)
Days after days I waited, no credit back on my credit card. I called her to ask about it. She goes,” oh, yea I wasn’t able to cancel it because I can’t do it without swiping your card. Plus it’s been a long time now, say two weeks?” I was outraged when I heard this response.
First of all, you know I’m from out of town, now you are gonna ask me to drive 3 hrs for your mistake… And, If you weren’t able to cancel it, shouldn’t it cross your mind that maybe you should notify me somehow? But nope, no calls from her.
So I was going to pursue the rout of disputing the transaction with my credit card company. I called the office manager at AA Liberty Bail Bonds to e-​mail me a confirmation saying that they agree to void the transaction. The manager agrees to it, but I never got an e-​mail from her. What a surprise…
End result, I had to drive 3 hrs to get a refund for unperformed services. I didn’t even get an apology.