Exit Homevets Realty

From a first-​time homebuyer perspective, the first impression with our initial consultation with realtor, Rose Scott, was discouraging and borderline amateurish to say the least. Rose arrived late to our scheduled appointment and was also ill-​prepared and oblivious about the home we were inquiring about.
A few days prior, my fiancé was very interested in a particular listing on the Zillow website and used the ‘Contact Agent’ option. Rose immediately called and appeared very accommodating over the phone. She then referred him to a loan specialist at Gold Financial Services, whom we later found out by our current loan officer, ran his credit three times in one day — ultimately lowering his credit score by 15 points. Huge no-​no. Fortunately, this unnecessary action didn’t impose on his attempt at obtaining a home loan with his very high credit score.
Fast forward to our meeting with Rose, she hadn’t even done any research on the home we were interested in as every question we asked was answered with uncertainty. My fiancé and I appeared to know more about this home than her; she praised that «we did our homework.» It was at this point, I found that she wasn’t the listing agent and we possibly were wasting our time. Yet, we decided to give her a chance. Rose’s assistant entered her office multiple times during our meeting, and it appeared that she left it up to her to do all of the legwork. When her assistant couldn’t answer some of Rose’s questions, a short verbal argument ensued, which quickly ended in an awkward moment of silence.
Rose made a phone call to the listing agent and found that there were already nine existing bids on the home. She then offered us more homes to view, but requested from her assistant that our pre-​approval amount be increased by $ 50k without our consent. We quickly shot down that idea because that was way out of his budget.
Shortly thereafter, she pressured him into signing a buyer’s agreement — stressing the fact that if he left without signing, she would get into a lot of trouble with her broker. Every time my fiancé refused, she quickly turned up the heat stating that no other realtor would care as much as she did if we «happened to sprain our ankle» while viewing a home. She repeated this possible scenario multiple times that it was almost comical. Literally, we were saved by the bell, as she took a personal phone call from her child and spoke on speakerphone for several minutes while in our presence. Unprofessional as that was, these cumulative events were the final straw and we both knew that choosing Rose as our realtor, was not ever going to happen.