H&R Block

I love this H&R Block and location. The receptionist were extremely friendly and the tax professionals definitely know what they’re doing. I’ve had my taxes done here every single year since 2008. One amazing thing is that the receptionist and the tax professionals remember me year after year. I am moving soon and am so nervous about tax season. I don’t want anyone else doing my taxes but Felicia. She’s great and the ladies at the front are so welcoming. I wish I could take this office with me when I leave.

Our entire experience starting when we arrived was very bad!
1.) We made an appointment for a specific time and person. We arrived 15 minutes early for our scheduled appointment, the tax lady we were supposed to work with, instead choose to work with a walk-​in customer, without even consulting with us. This resulted in our scheduled appointment being delayed by 30 minutes, while we waited for another tax person to show up.
2.) While we were still sitting with our new tax preparer, we were going through our copy of our taxes, and found that the tax preparer entered the incorrect automatic-​deposit account numbers for our tax return.
We immediately informed our tax preparer of the mistake. Rather than him offering to fix the problem while we were still in the office, instead he said, «I’m so sorry about that, but there is nothing I can do, to fix this.»
Rather than cause a scene, we decided to instead call the office at a later time to have someone else correct the mistake.
3.) We later called the office and informed them of the numbers mistake, and asked if they could help us. In response, we were told, «If you come into the office, you will be waiting 3 to 4 hours to be helped. But, your more than welcome to come in and wait!» «Instead of you coming into the office, I will give you the number to the IRS, and you can call and wait in the comfort of your home.»
We called the number which was given to us, which turned out to be the incorrect phone number. It was an automated phone number, without the option to talk to a live person, or make any corrections.
We promptly called the office to inform them of the incorrect phone number. In response, we were told, «Oh, sorry, we can’t help you then. Your just going to have to wait 6 to 8 weeks for your check to arrive in the mail. You should have purchased HR Block tax insurance, that way we could have helped you right away, here at the office.»
Our entire experience was horrible, and a scam for the tax preparers to get more money from us! When we refused to pay «extra» for insurance, our tax preparer purposely messed up the numbers for our automatic-​deposit of our tax return!
We paid $ 200+ to have our taxes done at the Fort Hood H&R Block office. We now wish that we would have listened to all the honest negative reviews from former customers!

Best service I’ve had doing my taxes. Friendly, asked important questions and made sure I got as much money back as I could. My tax service agent was PERFECT I couldn’t have expected a better experience. And the receptionists were all friends offering water or coffee, light chatting while waiting. Amazing experience overall. 5 stars!

Came here around May 2013 to get some tax advice, and perhaps have my taxes done since I filed for an extension. While I waited in the small seating area, the receptionist who was helping the next person in line, was interrupted by a phone call on her personal cell phone. Making the customer wait, she started to have a conversation with her friend for a few minutes and hung up her phone. Then, shortly afterward, her front desk phone rings and she started to argue with the person on the phone yelling, «you’re not paying attention to my directions!» I wasn’t having a great first impression of this place as she was very unprofessional, and I almost started to leave until Beverly walked over to see me.
The only positive highlight of this place was that Beverly was very sweet and helpful, so take that for what it’s worth.

My second time doing taxes here fast quick & easy (: