Kwik Kar Oil & Lube

The men here are very rude and unprofessional to customers. It was my first time visiting and they all swarmed my car talking unprofessionally and telling me they can’t do the service on my car. Half the guys were sitting around eating in the lube as well.

Unprofessional and will do anything to make a buck off you. The «lobby» is dirty and hot the mechanics are disheveled and unprofessional. After taking my vehicle in for a oil change being marketed at discount I was charged full price. Why? «You asked for a regular oil change»
I witnessed mechanics leaning on my car and got it back covered in greasy fingerprints.
Avoid this place. Go to Jiffy Lube down the way.

I’ve been very satisfied with the workmanship, efficiency and politeness of the staff. I feel comfortable referring them to anyone in my circle of friends and family

I recently had gone here and had my oil changed. I get home and find Out my oil isn’t even at the right level had to add more. I was changing my own oil today and turns out hey had also put the wrong filter on my car.
The lady at the front desk was rude to my wife and kept gawkin at her and given her dirty looks like she done something wrong

After 4 years of my business, I feel this place no longer deserves the time of day. I pulled in and got a full service oil change with a «premium» oil. I’m fairly certain that the service rep (I would say mechanic, but I’m pretty sure he had no idea what an engine was) brought the wrong kind of oil over, but I couldn’t prove it because they fill their pitchers out of sight. The tire pressure was never checked, as my front left tire was waaay under inflated when I got home. The desk clerk was very rude and shouldn’t really work in «customer service» in my opinion. I checked my engine oil level later and found that it was also underserviced. I will be taking my business elsewhere from here on out.

Service is horrible here! Went here on a busy Saturday morning to service my car and the hubby’s. Ok, so the hubby and our son walk over to the barbershop in the next building while our daughter and I wait in the lobby. Since my husband’s car got in line before mine, I told him I’d text him when it was done so he could come pick it up and pay for both cars. So I text him, he comes back and after the transaction, the cashier just goes back to reading her magazine. He’s standing right there looking at her and politely asked, «May I have my keys, please?» So what does this chick do? She practically throws them across her desk over to him. I had to keep from laughing when my husband looks at me and asks from all the way across the room, «I guess she wants me to throw these right back at her so she can hand it to me like a normal person.» Funny how she didn’t look up after that and when it came time for me to get my keys, she HANDED them to me.

The only reason I give this place a single star is because by giving it none, it would appear I had just forgot to score it.
Background: For over 8 years I had my 3 vehicles serviced here as did my dad (2) and my son (2). The first time they neglected to lube my PU during a full service stop, I forgave them. The second time I did not! I was charged, the bill sheet SAID the lube tech had done it but, upon observation, it was obvious the grease tits had not been touched. PLUS, I requested 50psi in the tires. I always check this afterward and they all had EIGHTY! That’s right, 80psi! I complained to the manager. He offered to have a tech do a ‘free’ lube (one I had already paid for!) and adjust the tire pressure. No apology, no «Oh, so sorry sir, here, have a free lube coupon for your next visit.» Nothing.
I wrote the BBB in Killeen. They wrote the owner. I emailed Kwik-​Kar headquarters (never rec’d a reply). BBB got back to me forwarding a letter from the owner of Kwik-​Kar in Killeen with an explanation that, in so many words called me a liar.
Wanna pay for full service and not get it? How do you KNOW they are putting the requested oil in your vehicle? Think your suspension parts won’t wear fast without lube? How about a big pick-​up with a locked drive shaft or broken ball joint due to no grease. How about a blowout at 70mph on hot Texas asphalt because your tires had 80psi instead of 50 and heated up to maybe 90.
Tires and brakes are the two most important replacable parts (safety wise) of your car. Then comes suspension. I will NEVER trust my vehicles to Kwik-​Kar of Killeen again. They practice the age-​old business philosophy of «Get the sucker in, get him out fast as possible and to hell with ethics.»
I was prepared to forgive this joint yet again had the manager owned up to mistakes but he decided the 7 vehicles no longer taken there plus all the bad publicity I could spread were not important enough. Ok. I’m pleased I have another avenue ( Unilocal) to blast this place.