PetSmart

Horrible, awful, customer service. Almost every time I come in, I am treated poorly. One associate goes out of her way to make sure I am not treated well. I was so annoyed today that I almost left my order on the counter. If my dog was not old and in need of high end food, I would never go to this hateful place.
This kind of customer service is unacceptable and rude. One time the same woman left the register as soon as it was my turn to check out. Today, this woman stepped in front of me to fill the pet tags, then opened the register for the woman after me. There were two other people in front of me.
This place sucks!

GROOMING I took my 15 year old schnauzer here for grooming. It took 5 hours and I came back to wait. I saw through the window the groomer yelling my dog. She was obviously frustrated, and seeing that broke my heart. My dog is towards the end of her life and can’t hear anymore so yelling at her won’t help. She charged me extra and didn’t trim her nails. I won’t be back with my old girl or any other dog I have in the future.

WILL NOT SHOP HERE AGAIN!!! I have had the same fish tank & same fish for five years and the girl told me that you need a 75 gallon tank for the fish that I have And refused to sale me fish! i just wanted one damn goldfish ! Only gave one star because it said I had to atleast leave one!

Please do research before purchasing anything from here. I came here tonight to buy a few things for my rats and I ended up leaving with nothing because I was so upset with some of the things they had for sale. They sell salt licks specifically for rats, hamsters, mice, ect. Anybody that knows anything about rodents know that salt dehydrates them and is bad for them. They also sell pine shavings for bedding. Rats already have upper respiratory problems and the dust in pine shavings can worsen them. I recommend going to a smaller family owned pet store where they are knowledgable about the animals and give a shit whether they are healthy after you take them home. Local breeders are better than buying from petsmart anyway because petsmart gets their animals cheap from puppy mills and such and they aren’t as healthy as animals from local breeders.

Nothing out of the ordinary about this Petsmart, though I do wonder about their sales associates’ critical thinking ability. I wanted to use a $ 10 off $ 30 online coupon in store, which Petsmart accepts. I go to check out my items, verify that the code (FETCH10) works at this location, and await for the cashier to give me my discount. However, she says she needs the actual barcode to scan, despite seeing a screenshot of the actual coupon code and despite the fact that a barcode wouldn’t be unique to me anyway. Whatever, I thought. I’ll just finish off my transaction here so as not to hold up the check out line, buy the exact same items via
, apply the coupon code, choose in store pick up, return the items I just bought, and pick up my online items… which would be the items I just returned. However, turns out my items” weren’t ready”, even though I had the confirmation code that I had bought the items (not to mention also the items themselves) in hand! So here I am waiting in my car to pick up my item/​writing this review.
Come on Petsmart, have a little common sense!

Horrible customer service!!! Waived over to the registers to check out during «closing» by RUDE associate. We have a VERY pampered dog… they’ve just lost THOUSANDS in sales a year!!!

Nice staff. Good customer service. The only thing is, one of the fish I bought killed the four smaller ones on my drive home. Yeah. It would have been nice to be informed but oh well. That’s that. It is lively & clean here. Parking lot is huge obviously because they share it with Spec’s, Academy, Alto… etc. Drivers in this area are crazy & impatient. I thought I might mention that.

After my dogs appointment I stopped into the grooming salon to see if I could get a walk in nail grinding. The lady asked the normal questions about rabies shots .etc. It was my first visit there and wasn’t in the system but I did have my print out with her immunization a listed from her appointment. I informed her of how my dog didn’t like nail grinding or trim very much and how she needed probably 2 people. Well, she told me a few techniques she would try and if grinding caused to much stress so told her just to clip. Well I go to pick up food and they are already calling for her to be picked up. I thought it was too quick when she told me 5 minutes I didn’t believe her. WELL, her nails were perfectly done and she was able to grind my dogs nails with no issues using the technique she told me. It was as simple as not allowing my dog to see the grinder and my dog only whined through the process she told me. I was very pleased. This particular groomer doesn’t do baths just cuts and nails but if she had a name tag or if I’d remember to ask her name id give her kudos. Lastly, the grooming salon smelled like dog but not horrible if that makes sense. It smelled like it was highly maintained and cleaned not an overpowering. Unbearable smell of wet dirty dog like many other places. I will definitely revisit to get my dogs nails filed down.

Just picked up my dog who was dropped off at 0930 went at 130pm still not finished for a haircut. They said he stressed himself out when they tried to do his nails which we specifically told them to not do. Very rude and unprofessional no explanation just handed the dog over and sat down on the computer. A lot of nervous customers in line for various reasons and one identical. I will never go back here not even for treats. I did not pay for the wash which was the only thing completed. This is not his first time to the groomers hes 5 yrs old and never had an issue. Simply Pathetic. Couldn’t even take 1 minute and figure out how to put his collar back on she just gave up.

Nice clean area

Been going to this location for 4 years now. Friendly staff. Was asked if I needed anything by 2 different employees while I was shopping around. Shelves were very well stocked and had a great selection to choose from. This will be my come to first pet store. They have a better selection to chose from compared to other stores around. I have fish, a dog and cat so I hit up all of the departments in the store.

They have pet supplies… if i were to adhere to my moms adage, «If you have nothing nice to say, say nothing at all» Id have to stop there and call it a day… Ya, that’s not me… though. lol
Went to buy a specific type expensive mercury vapor bulb for our Bearded Dragons… called first to confirm availability. Went in and found the bulb on the shelf. priced higher then told on the phone, and $ 20 more then available on the net. but hey local store so I get that.
Packaged looked «off» opened and looked at bulb. it clearly was USED. dust and fingerprints on the top, metal socket showing clear signs it had been screwed into a socket. Asked if they had another for sale, told no, pointed out this bulb looked used and was told.” oh”. then she put it back on the self…
Have called several times to ask about small feeder cricket availability. told YES, only to drive down and find, yes they have some. BUT NOT FOR SALE.. Umm why do you think I called???
Have waited for more then 30 min while being ignored… Employees not even ignoring the customers waiting while they performed maintenance tasks (im sure needed, required. but hey. LIVE customer over here) I asked once why customers were left waiting. and was told they had to finish listed tasks before they could go home at end of shift. so that took priority over helping customers. .Sounds like a management issue.

I took my cat to the vet there and OMG they charged me an arm and a leg just to tell me they have NO idea what’s wrong with her!!! I am beyond pissed. No I have to go somewhere else to pay even more money!!!

Dropped a dog off there last fall for grooming, came back with fleas. Nooooooooooope nope nope nope. Gross.

I toke my dogs to the Petsmart groomers ⁷⁄₁₈ and they did an ok job. On of my dogs didn’t even look like he was brushed or his nails clipped. The other dog was hygienically shaved and nails clipped ok but everything other then that was very bad. I work a store very close the that Petsmart and the lady at grooming and the people at work at petmart now me very will and the GIRL/​beast that checked my dogs in was a «f“ing bitch. She was rude, not friendly at all. And if a employ is rude to some one that work at a place around there then that tell u how she is going to be around customers all day. Don’t go there ur dogs don’t get the best and u get attitude/​rude people checking u in and out and the managers don’t care.

Typical PetSmart chain store. Friendly and helpful employees for the most part. I’ve been here countless times to purchase dog food, toys and treats for my furbabies — but this particular visit was different.
My boyfriend and I decided to look at fish on a whim. Barbra, the fish department employee, was extremely helpful to the point that we convinced ourselves to go all out and bought a 55g aquarium along with everything else needed. That same night, I realized that this was all purchased during the Friends and Family Event (15% off) and I forgot to use the code. So just out of curiosity, we brought back the receipt and asked if we could get the 15% off credit and they honored it! We spent over $ 600 so the discount was very much appreciated.
— Sign up for PetPerks for extra savings

I took my mini schnauzer here a couple of times for grooming. It really depends on who grooms your dog. Sometimes it’s so so and other times it’s just plain awful. First of all they NEVER call you when your dog is ready and they literally keep your dog for hours. The last time I took my dog there the lady butchered her cut. Was uneven on her head, beard wasn’t really trimmed, her ears were also a hack job. On top of that everyone in that grooming salon a bad attitude on the phone and in person. I’m never taking my dog there.

I’m at PetSmart 3 – 6 time a month buying items for my Maltese and Yorkie pups. It’s clean, and many of the employees are friendly (even when they aren’t so helpful). Prices could be better, but it’s slim pickings here in Killeen! Despite being a difficult pet-​parent to please, I’ve yet to have a horrid experience at the PetSmart in Killeen in the one year I’ve lived here, which I can’t say the same for it’s competing establishments AND other PetSmart locations elsewhere.
Side note: I’m happy to see they’ve started providing a wider option of holistic and organic food/​treats.

You trick me Petsmart. Yet I keep going back… it’s not like you’ve left us with many other options in this area.
You have a wide selection yes… but everything is SO much more expensive than it should be! Seriously… you even had 2 sizes of the same item… yet they were both over $ 100…I mean… come on…
The economy is bad yes, but raising your prices is not going to help your sales. You’re certainly losing my business.
I discovered that I can buy most of the things I was getting from you on Amazon… and get this… it’s cheaper. So haha Petsmart, haha. I win.

Thanks for giving my dog a staph infection. You suck.