Precision Tune Auto Care

The service there is great and you can tell that they enjoy their jobs and customer satisfaction is a priority. I went there on a day that there was only one mechanic, Chris — and he was busy. Nicole at the front was really great. Friendly, knowledgeable, even though she runs the front. Chris was the mechanic that worked on my car. The short version is that they took a look at the issue I came back with at no charge and took the time to talk to me and hear me out and fix the issue the best that they could, while being completely friendly about it.
Brought it in for a regular oil change and wheel alignment. It was my mistake in the beginning to not point out that you had to take out the hood pins from the hood before opening the hood. Not all know that apparently. He had a hard time getting one of them out and the other ring broke. I noticed a scratch that I swear wasn’t there before, but I left before actually looking at the car, another mistake of mine. I didn’t make it a big deal either because I believed him when we spoke after bringing it back. The issue that I had was that the car wasn’t aligned. Bringing it in, it was pulling to the right. Leaving the shop, it started to pull to the left. They told me they did the correct alignment based on the make and model of the car. That’s all fine and great, and it wasn’t like I didn’t believe them. But I told them it needed to be looked at again because it’s much more noticeable to me that when the wheel is straight, the car is merging to the left. He took the car back and looked at it again, ran the machine once more, and test drove it. Coming back in, Nicole grabbed me and Chris explained why it seemed off. With staggered wheels, you can’t rotate the tires like normal. So he rotated the two front and offered a method to keep the wheel straight along with the car (though it would then wear down the tires unnaturally, so I declined). I ended up leaving in the same condition as when Chris first serviced it. But at the end of the day, through talking with him one on one and offering me that time and second and third look, I left understanding what was done versus having to take it somewhere else.
The prices were about right and average, if not a little cheaper. I chose this place based on the location being closer to where I lived and the fact that I didn’t want to wait six hours for my car to come back. The only negative thing I’d say is how long it took the car to be looked at. The appointment was at 2 and my car wasn’t pulled in until around 2:40. However, they have one alignment machine, and it was already in use when I came in, so it’s completely understandable. They have a television with live TV, coffee machine, restroom, and magazines. It’s a small waiting area, but it works. This experience was good compared to the others I had in this city, so I am willing to give them another chance, however I’m not sold on places from one visit. But for a confident quick service or question, I would state that this is the place to go.

Nicole, the customer service rep. was great and the tech was professional. The only downside is finding the part for my chevy so I had to go elsewhere. They did do a free diagnostic and the waiting room had coffee as well as a child play set. I would give this auto shop another try.