Table Rock Lake

This place has potential but failed to deliver on the «customer service» side of our business transaction. Let me first start out by saying that I am not an «experienced» pontoon boat operator but I have been driving jet skis since I was 12, I’m 26 now. The reason that I am completely dissatisfied and will not ever do business there again is because when I was wanting to dispute things past the manager that was on site, I was told that there was no position of authority higher than him, that I would be allowed to attempt to resolve the issue with. The exact problem was that I put a slight bend on one of the blades on the prop. I fully acknowledged and admitted to the personnel that I accidentally bent one of the blades, and asked how to proceed. I asked if it could be repaired because the bend was so minor and I was told that a new prop could be hammered on to correct slight bends. Apparently I was also incorrectly told by staff before we rented our boat that we did have a new prop, but that didn’t matter when it was brought up. The bottom line was that they said the prop was not repairable, and even if it wasn’t, the customer service I experienced shortly after is what sealed the deal in my book. I was told by the manager on hand, Dylan, that we would be charged for replacing the prop. I simply wanted to talk to someone else, get a second opinion of sorts or be able to at least have another person hear me out. I was told by Dylan that he was the highest authority and that the owner DID NOT talk to customers, which is a red flag to me. So in conclusion, after we compromised on several things including no speedometer, a BBQ lid with a broken hinge, and a broken gas gauge that showed ¾ of a tank when there was only 5 gallons of fuel left, we were rudely told that further discussion of any of our concerns were finished and that there was no other resolution available. I urge everyone to consider a boat rental place that gladly will allow you to talk to the owner to discuss concerns and is proud to put customer satisfaction first unlike Table Rock Lake Pontoon Rentals. Thank you all for reading and happy boating!